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eStatements FAQs

  • Save time - no more waiting for the post to arrive, receive an email notification when your statement's ready to view online.
  • Cut out the paperwork - reduce the clutter of paper statements, with access to up to 7 years of statements online.
  • Lower the risk of business fraud - your statements are stored securely within Westpac Live.

eStatements are stored securely within Westpac Live so you're protected against business fraud and mail theft that can be associated with paper statements. You will receive an email notification when the statement is available in Westpac Live. You will need to sign in to Westpac Live to view your statements, visit how Westpac protects you for further information. Please note that eStatements might remain on certain types of mobile devices after you have been logged out of the session (ensure you close the PDF statement after you've finished viewing).

Make sure you always keep your Westpac Live password secure. You also need to make sure you close all windows that you've opened to display your eStatements in order to protect your account information.

Viewing the eStatement on a mobile device may make it available after you have signed out of Westpac Live. Please make sure you close any eStatements open as well as signing out of Westpac Live.  

You will be able to view eStatements without an email notification, alternatively you may receive a message in your Westpac Live messages and alerts inbox notifying you when your eStatement is ready for viewing.

Please also check your junk mail folder if you cannot find the email notification advising you that the eStatement is ready for viewing.

If you have a paper statement going to multiple mailing addresses the account will not be eligible for eStatement notifications.

Visit Managing your statement preferences for a step by step guide.

If your business network allows one Administrator to perform administration tasks then changes will be updated when the Administrator makes a statement preference selection.

If your business network requires more than one Administrator to authorise administration tasks, changes will require approval from the required number of additional Administrators. Visit the approving statement preference changes guide for details.

To view your registered business email address in Westpac Live, visit our How to view your registered business address step by step guide.

No, past statements for closed business transaction and savings accounts are only available via request through one of our branches or by contacting 132 142 (fees may apply). Prior to closing your account, make sure you save or print any eStatements you may require.

Yes, it's important to keep your email address up to date with us to ensure we can notify you when your eStatements are available.

As an Administrator of Westpac Live, learn how to add, view and update your registered business email address.

Yes, from time to time we may need to contact you by mail.

You may view eStatements for any eligible account which you have access to (including as an authorised third party) via Westpac Live.

Yes, you can save any of your eStatements as a PDF file. Once they are over 7 years old, the eStatements are no longer available through Westpac Live.

Yes, you can print your eStatements stored in Westpac Live. Once they are over 7 years old, the eStatements are no longer available through Westpac Live.