Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input


If you are registered for Westpac Online Banking and have a valid email address, you can switch to eStatements for these eligible accounts:


  • Altitude Business Credit Cards
  • Business Cash Reserve
  • Business Cash Reserve Bonus
  • Business One – Low Plan
  • Business One – High Plan
  • Business One Flexi
  • Business Premium Cash Reserve
  • Cash Management Account
  • Community Solutions Cash Reserve
  • Community Solutions Cash Reserve Bonus
  • Community Solutions One
  • Merchant Services Accounts
  • Self Super Online
  • Statutory Trust Account - Conveyancers
  • Statutory Trust Account - Motor Dealer
  • Statutory Trust Account - Real Estate Agents
  • Statutory Trust Account - Solicitors


Learn more about Merchants


Note: Business Loans and Vehicle & Equipment Finance are currently ineligible for eStatements.

To be able to receive eStatements you must first:


You can switch to eStatements by managing your statement preferences in Westpac Online Banking.

There are a few reasons why you may have trouble switching off paper statements.


1. Confirm that you:

a. Are registered for Westpac Online Banking

b. Have a valid email address recorded in Westpac Online Banking

c. Have an account that is eligible for eStatements (see eligible account list above)


2.  Additional authorisation may be required.

If your business network only requires one Administrator to perform admin tasks, your statement preference should already be active. If your Online Banking is set up for more than one approver, the additional Approvers will need to:

1. Sign in to Westpac Online Banking from a desktop

2. Click on the Approval button near the Sign out button

3. Select the Administration tab, where they will see statement settings pending approval.


Need help? Read our help guide on how to approve business statement preference changes.


3. Joint account holders can view eStatements in Online Banking, however paper statements will continue to be sent.


If you’re still experiencing issues switching, please contact us through the app, or visit your local branch.

Yes, you can return to receiving paper statements anytime by managing your statement preferences online, or visiting your local branch.


Yes, the eStatement will look the same as your paper statement.

Yes, you can save any of your eStatements as a PDF file to your computer. You can also print your statements from a desktop.

You can view eStatements for any eligible account that you have access to (including as an authorised third party) via Westpac Online Banking.


Make sure you always keep your online banking password secure.


If you’re viewing your eStatements on your mobile, they may open in another tab. For added security, close any open statements before you sign out of the Westpac App.


Yes, from time to time we may need to contact you by mail.

You can still view your eStatements in Westpac Online Banking without an email notification letting you know when your statement is ready. If you don’t receive any email notifications, you might want to check your junk mail folder – and check that your registered business email address is correct.