eStatements are stored securely within Westpac Live so you're protected against business fraud and mail theft that can be associated with paper statements. You will receive an email notification when the statement is available in Westpac Live. You will need to sign in to Westpac Live to view your statements, visit how Westpac protects you for further information. Please note that eStatements might remain on certain types of mobile devices after you have been logged out of the session (ensure you close the PDF statement after you've finished viewing).
Make sure you always keep your Westpac Live password secure. You also need to make sure you close all windows that you've opened to display your eStatements in order to protect your account information.
Viewing the eStatement on a mobile device may make it available after you have signed out of Westpac Live. Please make sure you close any eStatements open as well as signing out of Westpac Live.
You will be able to view eStatements without an email notification, alternatively you may receive a message in your Westpac Live messages and alerts inbox notifying you when your eStatement is ready for viewing.
Please also check your junk mail folder if you cannot find the email notification advising you that the eStatement is ready for viewing.
If your business network allows one Administrator to perform administration tasks then changes will be updated when the Administrator makes a statement preference selection.
If your business network requires more than one Administrator to authorise administration tasks, changes will require approval from the required number of additional Administrators. Visit the approving statement preference changes guide for details.
No, past statements for closed business transaction and savings accounts are only available via request through one of our branches or by contacting 132 142 (fees may apply). Prior to closing your account, make sure you save or print any eStatements you may require.