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Amend an auto-reconciled invoice

A notification will appear on the Invoices page upon first access when invoices are auto-reconciled and are marked with a  —•  to indicate this.
Note: Notification will disappear after first view and  —•  will no longer appear after the invoice has been viewed

 

  1. Select individual invoice marked with a —•
  2. View history & payment details
    Tip: Payments received to the linked transaction account are reconciled only if the full and correct invoice ID is used by the customer in the transaction description.
  3. Click Unlink payment
    Note: This will not return or cancel the payment made to your account. It will only de-link the payment from the invoice
  4. Click Remove