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Request form Use this form to:
Amex or Diners Cards (PDF 49KB) Request to enable AMEX or Diners charge cards on your merchant facility.
Cash out facility (PDF 266KB) Request to enable cash out on your merchant facility.
Change your address (PDF 276KB)

Change your company’s trading or mailing address.

Note: If the change is due to a change in ownership, a new merchant facility must be established. Please call Merchant Business Solutions sales on 1800 029 749 (between 8am to 8pm, Monday to Friday (excluding public holidays).

Change your authorised contacts (PDF 289KB) Add or remove an authorised contact from your merchant facility.
Direct debit or settlement account (PDF 696KB)

Request to change your billing or settlement account.

Note: In some instances, it is a requirement that your account settles into a Westpac bank account. If your facility falls into this category, you will not be able to change your settlement account.

Duplicate statements (PDF 57KB)

Request additional paper copies of your merchant statements.

Did you know you can now access your Merchant eStatements in Westpac Online Banking? Find out more

Mail and Telephone Order Facility (MOTO) (PDF 291KB) Request approval to enable Mail and Telephone Order (MOTO) on your merchant facility.

Send your completed forms to:

Fax: (02) 9876 9165

Mail: Merchant Business Solutions, GPO Box 18, Sydney NSW 2000


Once we receive your form, we’ll complete your request within 4 business days.