Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

How you can prevent credit card fraud

Your responsibility to secure your customers' details

You are responsible for ensuring your customers' payment details remain secure if you:

  • Are a merchant who has access to, or stores, credit card details in any format
  • Use a service provider who stores credit card details in any format.


Your obligations are detailed in the  Payment Card Industry Data Security Standards (PCIDSS) guide (PDF 67KB)

How to protect your business against credit card fraud

Protect your business against credit card fraud by understanding the types of risks you face when you accept credit card transactions and what you should do to reduce it.

Card fraud prevention is detailed in the Protecting business against credit card fraud guide (PDF 123KB)

Protect your business from Online Card Fraud

Online retail is growing rapidly and offers a powerful channel for small businesses to reach new customers and increase sales. However, selling online also presents you with new challenges. You need to be aware of the real risk of online card fraud and the simple steps you can take to prevent falling victim to this type of fraud.

Learn More Australian Payments Network - Fraud Report

What is a chargeback?

A chargeback is the term used by banks for debiting a merchant’s bank account due to successful return of a transaction by the Issuing Bank under the Card Scheme Rules.