Contract documentation

Below is a list of all the documentation that will help you as a new Westpac Merchant customer.
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Below is a list of all the documentation that will help you as a new Westpac Merchant customer.
Effective 1 January 2022, changes will be made to the documents which form your merchant agreement with us. A summary of these changes is listed below.
Clause | Effect of Change |
---|---|
Clause 2.0 |
Inserted a new definition for Authorised Contact, eftpos Cash Out Merchant Service Fee, eftpos Purchase Merchant Service Fee, Merchant Owner, Merchant Owner Nominee, Staff Member and Tokenised Credentials. |
Clause 4.12 |
Amended to add Tokenised Credentials to the list of Card Information you can store only if there is genuine business need to do so. |
Clause 4.21 |
Inserted a new clause to state that if we consider that fraudulent Transactions are occurring through your Merchant Facility, we may take such action as we consider appropriate to minimise any risk to you or us including but not limited to taking steps to decline fraudulent Transactions or disabling the Merchant Facility. We may take such action without providing you notice. |
Clause 4.25 | Inserted a new clause to state that you may apply to use tokenisation services offered by Card Schemes for eligible Cardholder's products. Tokenisation allows you to store Tokenised Credentials instead of the Cardholder's PAN. You should continue to store the last four digits of the Cardholder's PAN together with the Card expiry date. You can provide us with the Cardholder's Tokenised Credentials instead of the Card Information to process a Transaction. |
Clause 5.0 | Amended to make it clear that Merchant Choice Routing can be enabled on eCommerce Merchant facilities as well as EFTPOS terminals and that where we charge you a flat rate for contactless and/or eCommerce Transactions (and we activate the Merchant Choice Routing feature and route contactless and/or eCommerce Transactions through a network of our choice) the same fees will apply to the Transactions regardless of how they are routed. |
Clause 8.1(a) | Amended to make it clear that invalid Transactions include transactions outlined by Australian Government departments such as the Department of Social Services as Restricted Items where a Cashless Debit Card is being presented. Transactions with Restricted Items flagged by participating merchants and POS providers will be declined by the Integrated payment solution. |
Clause 9.1 | Amended to state that you must provide us with a new Direct Debit Authority if your account details change, regardless of whether your account is with us or with another financial institution. |
Clause 26.0 | Amended to make it clear as to how we may collect, use and disclose your information, including your personal information. |
Clause 27.0 |
Inserted a new clause to clarify what a Merchant Owner, Merchant Owner Nominee, Authorised Contact and Staff Member can request or provide instructions to us. |
Entire document | Changes to help make the document easier to read and understand. |
Section | Effect of Change |
---|---|
Reducing Fraud |
Amended to include reference to the fact that Card Schemes may offer tokenised services which may reduce fraud exposure. |
Online Authentication - 3D Secure | Amended to provide further information in relation to 3D Secure. |
Risk Mitigation for Online Merchants | Amended to replace references to "Verified by Visa and Mastercard SecureCode" with "Visa Secure and Mastercard Identity Check" and to update the process for Westpac providing information in relation to 3D Secure |
Entire document | Changes to help make the document easier to read and understand. |
Section | Effect of Change |
---|---|
Online Authentication 3D Secure |
Amended to include 3D Secure, which is a third-party service that provides an extra layer of protection to our merchants and their cardholders for their online purchases. |
Entire document | Changes to help make the document easier to read and understand. |
Section | Effect of Change |
---|---|
Entire document |
Changes to help make the document easier to read and understand. |
We’ve also added a Merchant Privacy Notice to help you understand how we may collect, use and disclose your personal information.
EFTPOS
If you have a Westpac account, EFTPOS machine funds will be paid into your account instantly after your terminal completes settlement each day, 365 days of the year. If you are settling into a non-Westpac account funds will be paid into your account within 48 to 72 hours of settlement. These times exclude Fridays, weekends and NSW public and bank holidays.
Online/eCommerce
Online funds will generally be paid into your account within 24 hours if you have a Westpac account. Settlement occurs at 6.00pm Australian Eastern standard time for online/eCommerce merchant facilities. On weekends and public holidays funds will be received the next business day.
Chargebacks may be processed to your account up to 12 months after the date of the original transaction.
Yes. Simply telephone the Merchant Business solutions help desk on 1800 029 749 and select option 1.
Yes, subject to the terms of your agreement.
Copies are available from the 17th day of the month by calling the Merchant business solutions help desk on 1800 029 749 and selecting option 2.
Telephone the Merchant Business solutions help desk on 1800 029 749, select option 2 and provide the customer service operator with the transaction reference number.