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Current service status:

All merchant systems are operational

Need help?

We have support guides available to help keep your business running during a service interruption.


NOTES FOR TEAM:
USE FOR TELSTRA INCIDENTS
SELECT ONE COMPONENT ONLY (IDENTIFIED/INVESTIGATING/RESOLVED
)

Current service status:

Some merchant systems are degraded

EFTPOS transaction processing

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Identified - We’re aware our merchants may be experiencing issues processing transactions via their EFTPOS terminals. If you have an available WiFi/IP connection, please switch over now. For detailed instructions, please refer to our service interruption guides or contact our 24/7 helpdesk on 1800 029 749.

 

EFTPOS transaction processing

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Investigating - We’re aware our merchants may be experiencing issues processing transactions via their EFTPOS terminals. Investigations are continuing and we hope to have you back up and running shortly. In the meantime, if you have an available WiFi/IP connection, please switch over now. For detailed instructions, please refer to our service interruption guides or contact our 24/7 helpdesk on 1800 029 749.

 

All merchant systems are operational

EFTPOS transaction processing

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Resolved - Some of our merchants experienced an issue processing transactions via their EFTPOS terminals. This has now been fixed and transaction processing has returned to normal. We’re sorry for any inconvenience this may have caused you. For assistance, please contact our 24/7 helpdesk on 1800 029 749.

 

Need help?

We have support guides available to help keep your business running during a service interruption.

NOTE FOR TEAM
USE FOR BASE-24
SELECT ONE COMPONENT ONLY (IDENTIFIED/INVESTIGATING/RESOLVED)

 

Current service status:

Some merchant systems are degraded

EFTPOS transaction processing

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Identified - We’re aware our merchants may be experiencing issues processing transactions via their EFTPOS terminals. Investigations are underway and we hope to have you back up and running shortly. For additional support, please refer to our service interruption guides or contact our 24/7 helpdesk on 1800 029 749.

 

EFTPOS transaction processing

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Investigating - We’re aware our merchants may be experiencing issues processing transactions via their EFTPOS terminals. Investigations are continuing and we hope to have you back up and running shortly. For additional support, please refer to our service interruption guides or contact our 24/7 helpdesk on 1800 029 749.

 

All merchant systems are operational

EFTPOS transaction processing

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Resolved - Some of our merchants experienced an issue processing transactions via their EFTPOS terminals. The issue has been fixed and transaction processing has returned to normal. We’re sorry for any inconvenience this may have caused you. For assistance, please contact our 24/7 helpdesk on 1800 029 749.

 

Need help?

We have support guides available to help keep your business running during a service interruption.


NOTE FOR TEAM
USE FOR EFTPOS SETTLEMENTS
SELECT ONE COMPONENT ONLY (IDENTIFIED/INVESTIGATING/RESOLVED)

 

Current service status:

Some merchant systems are degraded

EFTPOS settlement delays

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Identified - We’re aware our merchants may have experienced a delay receiving their settlement values overnight. An investigation is underway and we’ll provide an update here when more information is available. For assistance, please contact our 24/7 helpdesk on 1800 029 749.
 

EFTPOS settlement delays

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Investigating - We’re aware our merchants may have experienced a delay receiving their settlement values overnightWe’ve identified the root cause of the issue and our technicians are working hard to resolve the issue.  For assistance, please contact our 24/7 helpdesk on 1800 029 749.
 

All merchant systems are operational

EFTPOS settlement delays

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Resolved - We experienced a delay in processing settlements overnight. All outstanding settlement values have now been credited. If you settle directly to a Westpac account these funds will be available instantly. If you settle outside of Westpac, funds will typically be available within 24-48 hours depending on the settlement bank policy. For assistance, please contact our 24/7 helpdesk on 1800 029 749.
 

Need help?

We have support guides available to help keep your business running during a service interruption.

Previous incidents

EFTPOS transaction processing

Last updated: DD/MM/YYYY - 00:00 am / pm (AEST)

Resolved - Some of our merchants experienced an issue processing transactions. The issue has been fixed and transaction processing has returned to normal. We’re sorry for any inconvenience this may have caused you. For assistance, please contact our 24/7 helpdesk on 1800 029 749.

Current service status:

All merchant systems are operational

Need help?

We have support guides available to help keep your business running during a service interruption.