Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Presto Dashboard - Merchant Notice

Privacy Notice

Your privacy is important to us, and so is being transparent about how we collect, use, share, and store your personal data. Personal Data means any information relating to you where you are either identified or identifiable from that information.

The Presto Virtual Terminal product is offered by Westpac (“Presto Virtual Terminal”) to you, to allow you to process card-not-present transactions for customers via an online virtual terminal using the online dashboard (“Presto Dashboard”). This Presto Dashboard also allows you to view and monitor transactions processed through the Presto Virtual Terminal and to issue receipts.

This Privacy Notice is intended to help you understand how we collect, use, share, and store your Personal Data when you utilise the Presto Dashboard.

Who are we?

When we say “Westpac”, “we” “our” or “us”, we mean the Westpac Banking Corporation ABN 33 007 457 141 which acts as the data controller for the Personal Data we process about you, unless stated otherwise. References to the “Westpac Group” in this Privacy Notice are a reference to Westpac Banking Corporation and its related companies, both in Australian and overseas.

How do we collect your Personal Data?

While you are logged onto the Presto Dashboard, we can monitor your activity and your utilisation of the Presto Dashboard, and view data entered by you on the Presto Dashboard. We will store and analyse this data.

We use cookies when you are logged onto the Presto Virtual Terminal to collect standard log information and understand how you use the product. We do this to effectively manage our business risks, to offer you increased security, and to help us improve and develop the Presto Dashboard to provide a more efficient product and a better experience for you.

Why do we collect your Personal Data?

We will use information about you, such as information about your use of the Presto Virtual Terminal and transaction information processed using the Presto Virtual Terminal and the Presto Dashboard to: (i) help us run our business; and (ii) conduct data analytics activities to assist the Westpac Group improve the product for you and its customers.

Who do we share your Personal Data with?

We will disclose information about you that we collect from your use of the Presto Virtual Terminal including transaction information processed using the Presto Virtual Terminal both within the Westpac Group and to other parties on a confidential basis for the purpose of (i) helping us run our business (ii) conducting data analytics activities to assist the Westpac Group; or (iii) to organisations or individuals that are not part of the Westpac Group to assist us with the provision, promotion, enhancement or improvement of goods and services.

How do we store data? 

We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the Personal Data we hold. For example:


  • Access to our information systems is controlled through identity and access management controls
  • Employees and our contracted service providers are bound by internal information security policies and are required to keep information secure
  • All employees are required to complete training about information security
  • We regularly monitor and review our compliance with internal policies and industry best practice.


Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please contact us immediately (please refer to the How to contact us section below). 

We retain your Personal Data until such time as the purpose of processing has been achieved or for any period of time specified by applicable law, whichever is the greater. If we no longer need to use your Personal Data for the purposes set out in this Privacy Notice, we will take reasonable steps to destroy or de-identify your Personal Data.

What are your rights?

Our Privacy Policy and the EU Data Protection Policy covers:


  • How you can request access to, or correct, or erase the Personal Data we hold about you
  • How you can make a complaint where you have concerns about our handling of your Personal Data (including where you believe there has been a breach of the local privacy law), and how we will deal with your complaint.


For more details about how you may exercise your rights, please see our Privacy Policy and EU Data Protection Policy. To access our Privacy Policy or EU Data Protection Policy, please see the Further Information section below.

If you are not satisfied about how we are processing your Personal Data, or you would like to make a complaint, please contact us (see the How to contact us section below).

How to contact us

You can contact us in the following ways:


Further information

For more details about how we handle Personal Data and complaints or how you may exercise your rights, please see our Privacy Policy and EU Data Protection Policy (as applicable). You can view or download a copy of these policies by visiting or request a printed copy in a Westpac branch or by contacting us using the details in the How to contact us section.