Your Presto terminal order: what happens next?

Waiting for your Presto Terminal to arrive? A smooth installation means you could be accepting card payments sooner, so here are some useful steps to prepare for setup and installation.

Preparing your business for Presto Smart

Your Presto EFTPOS facility will soon be on its way. Now is a good time to prepare for the arrival of your terminal. 

and

Whether you have a scheduled technician visit to set up your terminal or are receiving the terminal kit (satchel) via courier to set it up yourself - it’s important to read the information below.

How will you install your Presto Smart terminal?

Technical installation

Step 1

Prepare for the technician's visit

  • Make sure you have an active and stable internet connection
  • Plan where you’d like to install your terminal base/s
  • Confirm if you are using Wi-Fi, Ethernet or a Mobile Hotspot. Then refer to our Network Guide for helpful pre-installation tips. If you are using Wi-Fi, please keep your Wi-Fi password handy for the next step
  • Ensure your Point Of Sale (POS) software version is up-to-date and supports Presto (confirm this with your POS provider before the terminal arrives)
  • Even if your POS software is up-to-date, some POS providers need to remotely adjust a setting on your POS system to enable your Presto terminal (confirm this with your POS provider before the terminal arrives).

Step 2

Technician visit: Connecting your terminal to your
Wi-Fi / Ethernet / Mobile Hotspot

  • The Technician will connect your terminal to your Wi-Fi/Ethernet/Mobile Hotspot
  • The Technician will ensure the terminal works in ‘standalone’ mode to receive payments immediately (without having to connect to your POS system).

Remember: Make sure that an authorised person is available on site to enter the following:

  1. POS system administrator username and password details (if applicable)
  2. Wi-Fi Network name and password details (it’s the same network that your POS is connected to).

The technician will require these actions to be completed for installation.

Step 3

Pairing your terminal with your Point Of Sale (POS) system

  • Once activated, you will need to pair it to your POS system
  • Please refer to our online guides on how to pair and unpair your terminal to your POS
  • For any pairing issues, contact the Merchant Helpdesk 24/7 on 1800 029 749.

Self-installation: satchel delivery via courier

Step 1

Preparing for the terminal connection

  • Make sure you have an active and stable internet connection
  • Plan where you’d like to install your terminals
  • Confirm if you are using Wi-Fi, Ethernet or a Mobile Hotspot. Then refer to our Network Guide for helpful pre-installation tips. If you are using Wi-Fi, please keep your Wi-Fi password handy for the next step
  • Ensure your Point Of Sale (POS) software version is up-to-date and supports Presto (confirm this with your POS provider before the terminal arrives).

Step 2

Connecting your terminal to your Wi-Fi / Ethernet / Mobile hotspot and Activation

  • You will need to activate the terminal by calling our Merchant Helpdesk 24/7 on 1800 029 749
  • Once activated you will be able to connect to Wi-Fi by following the steps outlined in the 'Getting Started' section of the Presto Smart Quick Reference Guide or the ‘Network Configuration’ section of the EFTPOS Now with Presto User Guide (PDF 1MB)
What you will need
 Where to find it
Serial number of your new terminal On the box or the underside of the terminal (displayed in this format 123-456-789)
Merchant ID (MID) and Terminal ID (TID)

Presto Smart
Press [ENTER + 5] together

EFTPOS Now with Presto
Select Menu
Select Support
Select About this terminal

Step 3

Pairing your terminal with your Point Of Sale (POS) system

  • Once activated, you will need to pair it to your POS system
  • Refer to our online guides on how to pair and unpair your terminal to your POS
  • For any pairing issues, contact the Merchant Helpdesk 24/7 on 1800 029 749.

Frequently Asked Questions

You will be contacted within 2 business days from application approval to confirm your method of installation. Generally, metro areas are serviced by technicians and rural/remote areas are delivered by satchel via courier (i.e. self-installation required).

Merchant Helpdesk

1800 029 749

Available 24/7

More information

Visit our dedicated Presto support website for helpful resources

Presto support
Things you should know

American Express® is a registered trademark of American Express Company.

1. Westpac instant settlement functionality is not available between 9:30 pm and 11:59 pm (Presto Smart terminals) and between 9:30 pm and 11:00 pm (EFTPOS Now, EFTPOS Now with Presto, EFTPOS Flex and EFTPOS Connect terminals) - Sydney time. You can only perform a settlement once a day, before 9:30 pm (Sydney time). A settlement done after 11:00 pm for EFTPOS Now, EFTPOS Now with Presto, EFTPOS Flex and EFTPOS Connect terminals and after 11:59 pm for Presto Smart terminals, will be processed as a settlement for the next day. Subject to system availability, settlement can take place 7 days a week. Settlement must be to an eligible Westpac transaction account. Instant Settlement functionality is not available on Corporate Online. Instant Settlement is only available for Mastercard®, Visa® and eftpos transactions (plus UnionPay if using EFTPOS Connect).