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MOTO Terminal Password FAQs

The payments industry has seen an increase in Mail Order / Telephone Order (MOTO) and manual entry card fraud on EFTPOS terminals - leading to potential loss and charges for merchants. We are enabling this extra security feature to help protect you from this type of fraud.

The terminal password is the same as the refund password on the terminal.

You do not need to do anything to enable this extra security feature. Throughout 2019, we will be enabling this extra security feature on our EFTPOS 1 terminals.

If you wish to disable the terminal password for MOTO or manual entry transactions over $100, you can contact the Merchant Helpdesk on 1800 029 749.

If you wish to enable the terminal password for all MOTO or manual entry transactions, you can contact the Merchant Helpdesk on 1800 029 749.

The MOTO and manual entry transaction limit is only available for MOTO and manual entry transactions over $100. This transaction limit cannot be increased.