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FAQs

General

What devices and operating systems are supported by Genie?

Invoices

How do I create an invoice? / How do I send an invoice?
How do I manage my invoices?
What is in the message that my customer receives?
What is a nudge?
How do I see an invoice I have sent?
How do I know if my invoice has been paid?
Can I recover a deleted invoice?
How can I manage the business information displayed on my invoices?
How can I add my logo to my invoices?
Where are invoices sent from?

Payments

How do I charge a customer for one of my items?
How do I take a card payment?
When does settlement of the card payment occur?
Why would I take a cash payment using the app?
How I charge someone for one of my items rather than typing in the price?

Card reader

How do I activate and pair my card reader device to my phone?
How do I find the serial number of my card reader?
What do I do if I have technical issues with my card reader device?
What if I lose or damage my card reader? How do I get a replacement?
Can I pair my card reader to multiple phones?
How can I save the battery of my card reader?

Items

How do I create a products and services catalogue?
How do I edit my products and services catalogue?
Where can I see a list of my top performing items?
Why can't I add GST to an item?

Receipts

Where are my receipts kept?
What happens when I don’t send a receipt to my customer?
How long are my receipts and invoices kept for?
How do I process a refund?
What does a receipt look like? / What is on the receipt?
How can I manage the business information displayed on my receipts?

Login

How do I change my Genie app password?
What is my username for the Genie app?
What is my username and password for the Genie web portal?
Things you should know

World MasterCard®, MasterCard® and the MasterCard brand mark are registered trademarks, and PayPass is a trademark of MasterCard International Incorporated.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

Android is a trademark of Google Inc.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Westpac is under license.