Save time with Merchant eStatements.
Authorised Users of Westpac Live Online Banking can now access Merchant Statements online, securely and paperless.
From July, existing eligible customers will be automatically switched to Merchant eStatements and will not receive paper statements from August.
Do you prefer paper statements?
If you would like to opt-out of this change and continue receiving paper statements, an authorised contact can call us by 26 July.
To opt-out, phone the Merchant Helpdesk on 1800 029 749 8am – 8pm (Sydney time), Mon – Fri.
For step-by-step instructions, use this tool to help you set up and view Merchant eStatements
How do you sign in to Westpac Live Online Banking to view business products?
Eligible customers will be automatically switched from paper merchant statements to Merchant eStatements on July 26. If you decide to opt-out of this switch by phoning the Merchant Helpdesk on 1800 029 749 before the 26th of July you will still have access to Merchant eStatements and will also be sent a paper merchant statement in the mail.
Things you should know
^ For eligible merchant facilities.
1. Your Merchant Member Number (MMN) is a unique account number which represents all merchant service facilities that are used by your business or organisation. Providing the MMN can assist us to easily identify and help you with your merchant service facility. This MMN is visible to the Administrator via Westpac Live. Linked to your MMN you will have associated Merchant numbers (Merchant ID’s) which are identifiers assigned to each individual Merchant product for your business. These are located on your monthly statement.