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Contract documentation

Below is a list of all the documentation that will help you as a new Westpac Merchant customer.

Merchant Documentation

Effective 12 November 2016, the following changes will be made to the Westpac Merchant Solutions Card Acceptance by Business Terms and Conditions.

Clause Effect of Change

Clause 3.7 (l)

Requires you to make your terminal available for software updates by leaving your terminal powered on and connected overnight at least once every 30 days.

Clause 4.7

Clarifies your liability for fraudulent and charged-back transactions where you process transactions without authorisation and outside usual transaction parameters.

Clause 4.19

First Data Resources Pty Ltd replaces Cardlink Services Ltd as provider of Authorisation services.

Clause 5.3

Requires any refund to include a refund of surcharges (if any).

Clause 5.4

Requires you to comply with surcharging standards issued by the Reserve Bank of Australia.

Clause 10

This clause has been extended to apply to the processing of car rental transactions.

Clause 13.12(c)

Confirms that third party gateway providers or data processors are responsible for managing their PCI-DSS compliance and that your obligations extend to independently verifying the status of any third party you engage.

Clause 18

Provides that we will now give you at least 7 days’ notice in advance of a change to terms and conditions that isn’t a new fee or new or varied government charge.

Clause 19.5

Clarifies when notices given by us will be deemed to be received by you in circumstances when they are sent via standard post, registered post or email.

Clause 24.5(j)

Confirms that we may terminate the Agreement or use of an underlying Merchant Facility where you have, or we suspect on reasonable grounds that you have, breached the Agreement.

Clause 33.2

Provides that we will provide at least 14 days’ notice before we assign or novate our rights and obligations under the agreement.

Clause 36.0

Clarifies that we will exercise our rights and discretions under the Agreement fairly and reasonably.

Below is a list of all the documentation that will help you as a new Westpac Merchant customer.

Settlement and transaction times

How long before settlement reaches my account?


If you have a Westpac account, EFTPOS machine funds will be paid into your account instantly after your terminal completes settlement each day, 365 days of the year. If you are settling into a non-Westpac account funds will be paid into your account within 48 to 72 hours of settlement. These times exclude Fridays, weekends and NSW public and bank holidays.



Online funds will generally be paid into your account within 24 hours if you have a Westpac account. Settlement occurs at 6.00pm Australian Eastern standard time for online/eCommerce merchant facilities. On weekends and public holidays funds will be received the next business day.

How long after a transaction is processed does the cardholder have to dispute it?

Chargebacks may be processed to your account up to 12 months after the date of the original transaction.

Contract and sales

Can I have my merchant fees reviewed?

Yes. Simply telephone the Merchant Business solutions help desk on 1800 029 749 and select option 1.

Can I close my merchant service before the expiry date of my contract?

Yes, however a cancellation fee is charged for the closure of each merchant outlet (number) and the recovery of our equipment. This fee covers the administration cost of closing your merchant outlet(s).

The cancellation fee will be for an agreed amount and is set out in our Terms of Contract to you. When the agreement is for a fixed period of time, the cancellation fee will be higher if the facility is cancelled prior to the agreed expiry date of the contract term.


How can I obtain a copy of my merchant statement?

Copies are available from the 17th day of the month by calling the Merchant business solutions help desk on 1800 029 749 and selecting option 2.

How do I query a merchant fee or an adjustment on my merchant statement?

Telephone the Merchant Business solutions help desk on 1800 029 749, select option 2 and provide the customer service operator with the transaction reference number.