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Manage my merchant service

Cleaning your EFTPOS terminal

Follow our easy two-step process to help reduce the risk of transferring COVID-19:

1. Clean

Clean your terminal by gently wiping it with a lightly dampened microfibre cloth.

2. Disinfect

Disinfect your terminal using an alcohol-based wipe or an alcohol-based cleaner on a microfibre cloth. Do not spray, coat or pour any cleaning fluid directly onto your device.
 

And remember to encourage your customers to use contactless ‘tap and go’ payments where possible.


Terminal passwords required for MOTO transactions over $100

We’ve started auto-enabling an extra security feature on our EFTPOS 1 terminals. This feature will prompt you to enter your terminal password for Mail Order / Telephone Order (MOTO) or manual entry transactions over $100.

It’s important to remember no action is required to enable this security feature and the terminal password is the same as your refund password.

For more information, please refer to the FAQs.

Merchant support

Quickly and easily order stationery online, simply login to our stationery ordering system and view forms to update your merchant service.

Presto support

Learn more about Presto Smart and get step-by-step instructions on how to pair your Presto terminal with a range of Point of Sale (POS) systems1.

PayWay developer support

Visit our dedicated PayWay website for support documentation and test facility access.

Online training tools

Do you want to get a better understanding of your terminal? We’ve developed interactive online training to show you and your staff how to use your payment facility.

Contracts, fees and charges

We’ve created an easy-to-use guide to help you understand your merchant fees and charges.

Merchant eStatements

Authorised Users of Westpac Live Online Banking can now access Merchant Statements online, securely and paperless.

Things you should know

1 The Point of Sale solutions are supplied by POS Providers, not Westpac. Westpac does not guarantee or endorse those products and any related services.  You can find out if your POS is compatible with Presto Smart.