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Merchant support

Quickly and easily order stationery online, simply login to our stationery ordering system and view forms to update your merchant service.

Online training tools

Do you want to get a better understanding of your terminal? We’ve developed interactive online training to show you and your staff how to use your payment facility.

Contract documentation


Below is a list of all the documentation that will help you as a new Westpac Merchant customer.

Fees and charges

We’ve created an easy-to-use guide to help you understand your merchant fees and charges.

Frauds, disputes and chargebacks

Accepting card payments in a safe, secure manner is essential to the operation of your business.