Effective 1 October 2017, the issuer of your Westpac Business Credit Cards Complimentary Insurance Policy will be changing from QBE Insurance (Australia) Limited (“QBE”) to Allianz Australia Insurance Limited (“Allianz”). For more information, visit westpac.com.au/ccinsurance.
QBE travel updates
If you are travelling overseas, QBE Travel Updates should be considered until 1 October 2017. For travel dates on or after 1 October 2017, Allianz Travel Updates should be considered. Visit westpac.com.au/ccinusrance for more information.
In addition to the Westpac Credit Cards Complimentary Insurance Policy, please consider QBE travel updates that may impact your cover.
Complimentary overseas travel Insurance, is part of the complimentary insurance covers we have available to Westpac business cardholders on selected credit cards.
Is my overseas trip covered?
Your trip will be covered, providing you meet the conditions in accordance with the insurance policy. These include having for example, a return overseas travel ticket and prepaying at least A$500 of your travel costs using your eligible card. Examples of travel costs include:
- Return overseas travel tickets
- Airport/departure taxes
- Prepaid overseas accommodation
- Prepaid overseas itinerary items.
Please refer to the Westpac Credit Cards Complimentary Insurance Policy for more information.
Please note for overseas travel insurance, the cover is only available to persons up to and including 80 years of age.
To be covered, you don't need to let us or QBE know that you're going overseas, provided you meet the conditions in accordance with the insurance policy, you're automatically covered.
The complimentary insurance covers as set out in the policy are:
- Medical and hospital expenses incurred overseas
- Loss or damage to personal property and business computers and business mobile phones
- Legal liability
- Rental vehicle excess
- Unexpected cancellation of travel arrangements and other unexpected expenses.
Please refer to subject to the Westpac Credit Cards Complimentary Insurance Policy for more information.
What isn’t covered?
Please refer to your cards Complimentary Insurance Policy or download below for more information about what is and isn’t covered.
It's a good idea to check before leaving what's actually covered in any Complimentary Insurance Policy, and what the exclusions or limits might be. Depending on your destinations and time away, this cover may not fully meet your needs.
Limits apply if you have pre-existing medical conditions
Which cards offer complimentary overseas travel cover?
The following card offers up to 6 months complimentary cover:
- Altitude Business Platinum
The following cards offer up to 3 months complimentary cover:
- Altitude Business Gold
- BusinessChoice Rewards Platinum
Making a claim
If you want to make a claim under this policy, you must:
Whilst you are overseas:
- Phone: +61 3 8523 2800
- Fax: +61 3 8523 2815
- Email: email@example.com
In order for QBE to confirm your eligibility for overseas travel insurance, you will need to have copies of the documents listed in the Westpac Business Credit Cards Complimentary Insurance Policy.
If you are in Australia, (or when you return to Australia) you must follow the steps listed below.
Contact QBE on 1800 091 710 within 30 days or as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to QBE Assist), or if you are already home, contact us within 30 days or as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.
Want to know more?
You can find out more about making a claim in the Westpac Business Credit Cards Complimentary Insurance Policy. The QBE website also has helpful FAQs and claims forms you can download.
Things you should know
Complimentary insurance covers: QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 which allows eligible Westpac account holders and cardholders to claim under it as third party beneficiaries. The terms, conditions, limits and exclusions, of the group policy, are set out in the Westpac Credit Cards Complimentary Insurance Policy, which may be amended from time to time. Westpac does not guarantee the insurance. You can get a copy of the policy booklet by calling 1300 130 961.