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Complimentary extended warranty insurance

Extended warranty insurance* is available on certain Westpac credit cards. The cover extends the manufacturer's expressed Australian warranty on personal goods/business items purchased, provided the entire purchase is charged to the cardholder's eligible credit card account. It doesn't affect the rights of cardholders against a manufacturer in relation to contravention of statutory or implied warranties under Australian legislation.

The insurance cover provided in respect of the purchase of personal goods/business items comes into effect at the end of the Australian warranty period that applies to the personal goods/business items, provided the Australian warranty is for a period of 6 months or more up to a period of no more than 5 years.

Only items with a manufacturer's unique identification serial number on them are covered under this insurance.


Australian warranty period    

Extended warranty period

11 days for business items   
11 days for business items
3 months for business items  
 3 months for business items
Over 3 months to 5 years for business items   
3 months for business items
6 months for personal goods   
6 months for personal goods
1 to 5 years for personal goods   
1 year (2 years for Altitude Business Platinum credit cards) for personal goods
Over 5 years   
No cover

Terms, limits, conditions and exclusions apply. Refer to the Westpac Business Credit Cards Complimentary Insurance Policy (PDF 824KB) for detailed information.

Which cards offer complimentary Extended Warranty Insurance?

The complimentary insurance benefits are available to cardholders of the following eligible Westpac Business credit card accounts:

Making a claim

You'll need to contact Allianz Global Assistance (the issuer of the insurance) within 30 days or as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.

Want to know more?

You can find out more about making a claim in the Westpac Business Credit Cards Complimentary Insurance Policy. The Allianz Global Assistance website also has helpful FAQs and claims forms you can download.

Westpac Business Credit Cards Complimentary Insurance Policy (PDF 824KB)

Things you should know
*  Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Westpac Business Credit Cards Complimentary Insurance Policy (PDF 824KB) /   Commercial Cards Insurance Policy (PDF 1MB) which may be amended from time to time. Westpac does not guarantee this insurance.

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