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Complimentary extended warranty insurance

Important information:

Effective 1 October 2017, the issuer of your Westpac Business Credit Cards Complimentary Insurance Policy will be changing from QBE Insurance (Australia) Limited (“QBE”) to Allianz Australia Insurance Limited (“Allianz”). For more information, visit

Extended warranty insurance is available on certain Westpac credit cards. The cover extends the manufacturer's expressed Australian warranty on personal goods/business items purchased, provided the entire purchase is charged to the cardholder's eligible credit card account. It doesn't affect the rights of cardholders against a manufacturer in relation to contravention of statutory or implied warranties under Australian legislation.

The insurance cover provided in respect of the purchase of personal goods/business items comes into effect at the end of the Australian warranty period that applies to the personal goods/business items, provided the Australian warranty is for a period of 6 months or more up to a period of no more than 5 years.


Australian warranty period    

Extended warranty period

11 days for business items   
11 days for business items
3 months for business items  
 3 months for business items
Over 3 months to 5 years for business items   
3 months for business items
6 months for personal goods   
6 months for personal goods
1 to 5 years for personal goods   
1 year (2 years for Altitude Business Platinum credit cards) for personal goods
Over 5 years   
No cover

Which cards offer complimentary Extended Warranty Insurance?

The complimentary insurance benefits are available to cardholders of the following eligible Westpac Business credit card accounts:

Making a claim

You'll need to contact QBE (the issuer of the insurance) within 30 days or as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.

Want to know more?

You can find out more about making a claim in the Westpac Business Credit Cards Complimentary Insurance Policy. The QBE website also has helpful FAQs and claims forms you can download.

Westpac Business Credit Cards Complimentary Insurance Policy (PDF 325KB).

Things you should know

Westpac Business Credit Cards Complimentary Insurance Policy (PDF 325KB)

Westpac Business Credit Cards Complimentary Insurance Policy (For claim events prior to 1 June 2015) (PDF 306KB)

Complimentary insurance covers: QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 which allows eligible Westpac account holders and cardholders to claim under it as third party beneficiaries. The terms, conditions, limits and exclusions, of the group policy, are set out in the Westpac Credit Cards Complimentary Insurance Policy, which may be amended from time to time. Westpac does not guarantee the insurance. You can get a copy of the policy booklet by calling 1300 130 961.