Here to help smooth the move to Mastercard®

Why is my card changing?

BusinessChoice Rewards Platinum Visa cards will soon be replaced by BusinessChoice Rewards Platinum Mastercards. It's part of a change happening for Westpac credit cardholders to ensure we continue to meet the needs of our customers now and into the future.

Next steps

1. Make sure your details are up-to-date

Ensure the Principal cardholder(s) have checked that their cardholder details and business’ address are up to date. Simply call 1800 080 003. Once your cards arrive, continue to step two.

2. Activate the principal card(s) first

Simply sign in to westpac.com.au/activate.

Your Online Banking details, facility number, and PIN haven't changed.

3. Activate Additional card(s) second

Once principal cardholder(s) have activated, the additional cardholders can then activate their replacement cards by signing in to westpac.com.au/activate.

4. Update your regular payments

If we can identify any regular payments on your card(s), we’ll send a list of these alongside your replacement Mastercard(s).

All cardholders can continue using their Visa card(s) until the replacement Mastercard(s) arrive.

Once principal cardholder(s) have activated their card(s), it could take up to one business day before the card(s) can be used. If activated after hours, at the weekend or on a public holiday it could take up to two business days.

What's changing?
Your card benefits
Tools and tips
Switching payments

What's changing?

What will change

All cardholders will receive replacement BusinessChoice Rewards Platinum Mastercards with new card numbers and expiry dates ¹.
Your three-digit CVV2 number on the back of the card will also change and will be known as a CVC2.
Cardholders will need to update any regular payments and pass on their updated details to any suppliers.

What won't change?

You'll still have the same facility number, Online Banking details, and PIN(s).
Third party access will remain the same on your new facility.
Any Autopay payments set up from your Westpac account to your Westpac credit card will automatically update.
Your rewards points will automatically roll over to your replacement Mastercard cards when activated.
Your fees, charges and interest rates are not changing part of this transition.

Your card benefits

Benefits that help you do business

Uncapped rewards points²

There's no limit to the number of Qantas Points you can earn each statement cycle.

Interest free days

Enjoy up to 55 interest free days on purchases, available when you pay your balance by the statement due date each month.

Complimentary Insurance³

Travel knowing that you, your family, your business and your possessions may be covered against injury, loss, theft or damage as set out in your policy (conditions, limits and exclusions apply).

Tools and tips

Helpful business tools and tips

Don't forget, as a BusinessChoice Rewards Platinum customer, you can also utilise our range of free online business resources via the Westpac Business Hub.

Here's a few to get you started:

1. Plan ahead for tax time

Separating business and personal expenses with different credit cards will help minimise admin at tax time.

2. Utilise Biz Invoice

If you hold a Business One Low or High transaction account, you have access to Biz Invoice through Online Banking. It's a free online invoice tool that lets you create and manage invoices online as well as automate reconciliation, payment reminders and more.

Switching payments

Updating regular payments

When your replacement cards arrive, you’ll need to update any regular payments and information stored online with your replacement card numbers, otherwise payments may be declined.

Consider things like:

1. Long-term suppliers who have your current card details stored or saved.

2. Direct debits set up on your card, such as utilities or any employee phone accounts.

3. Online accounts where your current card information is stored, such as Uber or PayPal.

How to update:

Some service providers will let you update your payment details online, while others will require you to download a form or speak to them over the phone.

Frequently asked questions

Why the change?

It’s part of a change happening for all Westpac credit cardholders to ensure we continue to meet the needs of our customers now and into the future.

When will the switch take place?

You may have received a letter or email informing you of when to expect your replacement Mastercard(s). The switch happens once each principal cardholder has activated their replacement BusinessChoice Rewards Platinum Mastercard(s).

Will my card number change?

Yes. You’ll receive a new card number, a new expiry date, and a new three-digit CVV2 number which can be found on the back of your card (it will now be called a CVC2).

What about statements?

New statements will be issued as ‘BusinessChoice Rewards Platinum Mastercard’ after you activate your replacement Mastercard(s). These statements will include the transactions which were on your Visa card prior to the switch. They’ll also be issued with a new billing account number and new card number. That means your recurring and BPAY® payment details will change.

What isn’t changing?

Your statement cycle and PIN number on each card attached to the facility will remain the same. See the above ‘What won’t change’ list for more information.

Will I be charged as a result of this change?

Your fees, rates and charges are not increasing as part of this transition.

Do I have to add my new card to Online Banking?

No. Once you activate your replacement cards, they will display when you sign in to Online Banking.

What happens with third-party access to Online Banking?

The access you have provided for third parties (like your accountant, financial administrator or other employees) to your facility in Online Banking will not change.

Why can't I download an excel version of my Visa Statement anymore?

Statements on a closed account can only be accessed as a PDF. This means that once you’ve activated your replacement Mastercard, your old Visa card statements will only be available as a PDF. Transactions on the replacement Mastercard(s) will still be available to you in either a PDF, CSV, QBO, OFX or QIF format by selecting the date range and account.

What happens to my Visa Facility?

What happens to all the cards on my BusinessChoice Visa facility?

All cards attached to your Visa facility will stop working shortly after we send you your replacement Mastercards.¹

What happens to the balances on my credit card account?

Once activated, your current Visa billing account balances will transfer to your new Mastercard billing account. The Mastercard billing account and activated cards will appear in Online Banking within one business day of principal cardholder(s) activating their cards. It could take up to two business days if activated after hours, at the weekend or on a public holiday.

Will my credit limit or credit rating change?

The change from Visa to Mastercard will not change your credit limit on your credit card facility or the individual cards, and your credit rating will not be impacted.

Will the card’s interest free days change?

No, there will be no change to your card’s interest free days. If we make changes to your BusinessChoice credit card facility, we’ll notify you in accordance with your credit card contract.

What happens if I have more than one BusinessChoice facility?

This transition is happening for BusinessChoice credit cards. If you have multiple BusinessChoice Visa facilities, they could transition at various times throughout 2020.

Can I request Visa cards instead?

No, Westpac no longer offer BusinessChoice Rewards Platinum Visa credit cards.

What happens if I lose my Visa card before I can activate my replacement Mastercard?

If your credit card is lost or stolen, visit a local branch, call +132 142, or +61 2 9155 7700 if calling internationally. Our phone lines are open 24 hours a day, 7 days a week.

What happens to my regular payments?

You’ll need to update your credit card details anywhere they’re stored. Otherwise, you could miss important payments.

Consider any:

Monthly or weekly ‘Pay Anyone’ and BPAY payments.
Regular payments with merchants who have your card details stored, such as insurance policies, electricity bills, and employee mobile phones.
Long-term suppliers who have your current card details stored or saved.
Annual subscriptions and membership fees.
Online locations you or your employees have your card number stored online, including Uber and PayPal.

What happens to my statements and/or transactions that I usually download in a different format?

If you export your current Visa statements and/or transactions in any format other than PDF for accounting purposes, you must export these prior to activating your new card.

As our statements are produced as a PDF, you are unable to download your past statements for a closed account in another format.

Will I still be able to view past statements through Westpac Online Banking?

Yes. You will still be able to view all of your past statements that have been linked to the facility by going to : Statements > Closed Accounts.

Any statement from at least the past 7 years can also be ordered by calling Customer Care on 1800 080 003 (charges may apply). Remember that you can download and save a copy of your statement for your records.

My replacement Mastercard

How do I activate my replacement Mastercard?

You can activate via Online Banking, by calling 1300 308 930, or by visiting your local branch.

Will additional cardholders also receive a replacement Mastercard?

Yes, all Principal and additional cardholders will receive a replacement Mastercard. We’ll send all cards to the company address we have on file. Principal cardholders will need to activate their cards before any other cardholders can use their card.

Where will my replacement Mastercard be sent?

We’ll send the replacement Mastercard(s) for all cardholders to the nominated business’ address. If you think the address we have for you is out of date call our dedicated line on 1800 080 003 to update your details.

What if a Principal or additional cardholder has left my business?

All principal cardholder(s) will be required to activate their cards before the billing account is activated. That means you may not be able to access the facility if their details are not up to date. If an employee has left the business and you’d like to cancel their card, you’ll need to contact our dedicated line on 1800 080 003.

Can I request to receive my card any sooner?

Unfortunately, you can’t request to receive your replacement Mastercard sooner. It should be with you 4-5 weeks after you receive our ‘Your BusinessChoice credit card is changing’ communication. In the meantime, continue to use your current card.¹

What if I live outside Australia?

All cards will be sent to the nominated company address where your statements are sent. If you’d like to update your address, please call us on 1800 080 003.

Why haven’t I received a card?

Your replacement Mastercards should have arrived within 4-5 weeks of your initial notification. If you haven’t received your card, please call 1800 080 003. If your card account is being managed by Westpac Assist, there may be circumstances where a replacement Mastercard will not be sent.

What happens if I lose my replacement Mastercard?

If your replacement Mastercard is lost or stolen, visit a branch, call +132 142 if calling from Australia, or +61 2 9155 7700 if calling internationally. Our phone lines are open 24 hours a day, 7 days a week.

Complimentary Insurance

Rewards Points

Having issues with your replacement Mastercard or existing Visa card?

What should I do if I have a current card complaint/fraud/dispute case?

Any refunds, reimbursements or compensation owed on your current Visa card will still be credited to you. If you have activated your Mastercard during the investigation, the refund will be applied to your replacement Mastercard.

Why is my Visa card blocked?

If you’re unable to use your card it is likely you haven’t activated your replacement Mastercard and it has now been blocked. You can activate via Online Banking, by calling 1300 308 930, or by visiting your local branch.

Things you should know

1. There may be circumstances where we will be unable to send you the Mastercard^® referred to in this message, including in some instances where you ask us to reissue your credit card (or have done so recently). If this occurs, we may instead reissue your Visa credit card, and the changes referred to in this communication will not take effect unless we notify you otherwise.

2. Earning and Redeeming Qantas Points: To use Qantas Points earned by your business, simply transfer them to any Qantas Frequent Flyer account (Qantas Point earn rates may vary between Qantas Partners). Qantas Partner conditions and earning thresholds apply. We recommend you consult your accountant or tax adviser to ensure you understand possible tax implications, for example fringe benefits tax (if applicable). You must be a Qantas Frequest Flyer member to earn and redeem Qantas points. Membership and the earning and redemption of Qantas Points are subject to the Qantas Points on use of a card or card account where for that statement period, a billing Account or card account is in arrears or over limit at the end of that statement period. Any Qantas Points earned in that relevant statement period will be forfeited. Eligible purchases do not include fees, cash, cash equivalent transactions, BPAY, BPAY equivalent transaction, refunds and balance transfers debited from the card account.

3. Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Westpac Business Credit Cards Complimentary Insurance Policy (PDF 349KB)/Commercial Cards Insurance Policy (PDF 160KB) which may be amended from time to time. Westpac does not guarantee this insurance.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. © 2019 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

Here to help with the change from Visa to Mastercard®