Here to help with the change from Visa to Mastercard®
Why is my card changing?
BusinessChoice Everyday Visa cards will soon be replaced by BusinessChoice Everyday Mastercards. It's part of a change happening for Westpac credit cardholders to ensure we continue to meet the needs of our customers now and into the future.
Next steps
1. Make sure your details are up-to-date
Ensure the Principal cardholder(s) have checked that their cardholder details and business’ address are up to date. Simply call 1800 080 003. Once your cards arrive, continue to step two.
2. Activate the principal card(s) first
Simply sign in to westpac.com.au/activate.
Your Online Banking details, facility number, and PIN haven't changed.
3. Activate Additional card(s) second
Once principal cardholder(s) have activated, the additional cardholders can then activate their replacement cards by signing in to westpac.com.au/activate.
4. Update your regular payments
If we can identify any regular payments on your card(s), we’ll send a list of these alongside your replacement Mastercard(s).
All cardholders can continue using their Visa card(s) until the replacement Mastercard(s) arrive.
Once principal cardholder(s) have activated their card(s), it could take up to one business day before the card(s) can be used. If activated after hours, at the weekend or on a public holiday it could take up to two business days.
What will change
- All cardholders will receive replacement BusinessChoice Everyday Mastercards with new card numbers and expiry dates 1.
- Your three-digit CVV2 number on the back of the card will also change and will be known as a CVC2.
- Cardholders will need to update any regular payments and pass on their updated details to any suppliers.
What won't change?
- You'll still have the same facility number, Online Banking details, and PIN(s).
- Third party access will remain the same on your new facility.
- Any Autopay payments set up from your Westpac account to your Westpac credit card will automatically update.
- Your fees, charges and interest rates are not changing part of this transition.
Frequently asked questions
Why the change?
It’s part of a change happening for all Westpac credit cardholders to ensure we continue to meet the needs of our customers now and into the future.
When will the switch take place?
You may have received a letter or email informing you of when to expect your replacement Mastercard(s). The switch happens once each principal cardholder has activated their replacement BusinessChoice Everyday Mastercard(s).
Will my card number change?
Yes. You’ll receive a new card number, a new expiry date, and a new three-digit CVV2 number which can be found on the back of your card (it will now be called a CVC2).
What about statements?
New statements will be issued as ‘BusinessChoice Everyday Mastercard’ after you activate your replacement Mastercard(s). These statements will include the transactions which were on your Visa card prior to the switch. They’ll also be issued with a new billing account number and new card number. That means your recurring and BPAY® payment details will change.
What isn’t changing?
Your statement cycle and PIN number on each card attached to the facility will remain the same. See the above ‘What won’t change’ list for more information.
Will I be charged as a result of this change?
Your fees, rates and charges are not increasing as part of this transition.
Do I have to add my new card to Online Banking?
No. Once you activate your replacement cards, they will display when you sign in to Online Banking.
What happens with third-party access to Online Banking?
The access you have provided for third parties (like your accountant, financial administrator or other employees) to your facility in Online Banking will not change.
Why can't I download an excel version of my Visa Statement anymore?
Statements on a closed account can only be accessed as a PDF. This means that once you’ve activated your replacement Mastercard, your old Visa card statements will only be available as a PDF. Transactions on the replacement Mastercard(s) will still be available to you in either a PDF, CSV, QBO, OFX or QIF format by selecting the date range and account.
Things you should know
1. There may be circumstances where we will be unable to send you the Mastercard® referred to in this message, including in some instances where you ask us to reissue your credit card (or have done so recently). If this occurs, we may instead reissue your Visa credit card, and the changes referred to in this communication will not take effect unless we notify you otherwise.
2. Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Westpac Business Credit Cards Complimentary Insurance Policy (PDF 349KB)/Commercial Cards Insurance Policy (PDF 160KB) which may be amended from time to time. Westpac does not guarantee this insurance.
3. Fraud Money Back Guarantee: Westpac Fraud Money Back Guarantee ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted Westpac promptly. Refer to the BusinessChoice Cards Terms and Conditions (PDF 270KB) for full details of when cardholders may be liable.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. © 2019 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.