How to change an auto-reconciled invoice in Biz Invoice

Sign in to Biz Invoice from your mobile or desktop.

Not accepting new applications or changes to existing settings

We are currently not accepting applications for new Biz Invoice1 customers. This service is only available if you are currently using Biz Invoice. Existing Biz Invoice customers will not be able to edit their settings at this time. 

We're not currently accepting new requests to activate BPAY2 as a payment method. If you have a BPAY biller linked to Biz Invoice, you will not be able to edit your BPAY settings.

Invoices that have been auto-reconciled since your last visit to the Invoices page will be marked with a  •.
Please note that the notification will disappear after your first view.   

 

  1. Select the invoice you wish to change
  2. View history & payment details
    Tip: Payments received to the linked transaction account are reconciled only if the full and correct invoice number is used by the customer in the transaction description.
  3. Click Unlink payment
    Note: This will not return or cancel the payment made to your account. It will only de-link the payment from the invoice
  4. Click Remove

For more help, watch the video

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Things you should know
1. Only existing Biz Invoice users are eligible to use Biz Invoice. In addition, these customers must continue to be registered for Online Banking and hold a Westpac Business One Low Plan or Business One High Plan or Foreign Currency Account (excluding the Chinese Yuan RMB foreign currency account). Terms and conditions, fees and charges apply in relation to the above accounts. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement for  Westpac's Online Banking facility,  Business transaction accounts and  Foreign currency account (PDF 291KB), before deciding. 

2. Each BPAY transaction will incur a transaction fee. Read the disclosure documents for your selected product or service, including the  Biz Invoice BPAY Sub-Biller Agreement Terms and Conditions (PDF 248KB) and  Direct Debit Request including the Direct Debit Request Service Agreement (PDF 36KB), before deciding. Terms, conditions, fees, charges and eligibility apply. Full details are available on application and subject to approval.

BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.​