Biz Invoice Help & Support

Create a branded invoice template, generate invoices, email them, and send automatic overdue payment reminders – all with our free online invoicing tool¹.
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How can we help

How do I pay a Biz Invoice?


Open the link in the email from invoicing@e.westpac.com.au to view the supplier’s bank account details. Use the Biz Invoice number as the description in your bank transfer.

 

 

What is Biz Invoice?

Biz Invoice is the free online invoicing tool for Westpac customers who have a Business One Low or Business One High transaction account1. Biz Invoice allows you to customise an invoice template – then send, manage and chase invoices online and on the go.

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The amount I have been charged is incorrect?

Contact the person who provided the service and ask them to change their invoice. They will be able to send you a new invoice with the correct amount – and once it is paid they can revert with a paid invoice receipt.

Tip: Do not reply to the Biz Invoice email you received, but call instead for a faster response – or email your supplier.

Frequently asked questions

Can I use Biz Invoice?

If you are a Westpac customer registered for Online Banking, and you have a Business One High or Business One Low account, you are eligible to use Biz Invoice, our free invoice template and invoicing tool.

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You’ve got better things to chase than invoices.

Here to help you create and manage invoices using online banking with Biz Invoice.

Terms and conditions apply. Find out more

Make the most of Biz Invoice

Biz Invoice lets you create an invoice template, then send, manage and chase invoices online and on the go – giving you valuable time back to spend on your business.

Take the strain out of reconciliation

Biz Invoice will auto-reconcile your paid invoices2 online provided the payment is made to your linked account3, does not exceed the outstanding amount on the current invoice, and references the correct Invoice Number issued by Biz Invoice. 

How do I know my customer received their invoice?

If in doubt, simply call your customer to check if they received the online invoice you generated. If their email address has changed, you can easily update their details in Biz Invoice under Customers. And remind them to add invoicing@e.westpac.com.au to their safe email list.

Read more FAQs

Need help amending, cancelling or resending an invoice?

How to guides

Want to refer a friend?

Biz Invoice is a free invoicing tool available to Business Customers who have a Business One High or Low account.

Share with them this link to let them know what Biz Invoice offers. Find out more

Things you should know

1. To be eligible for Biz Invoice you must hold a Westpac Business One Low Plan or Business One High Plan account. Terms and Conditions, fees and charges apply. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding.

 

2. Any reports generated as part of Biz Invoice are based on information entered into Biz Invoice by you or any User with access to Biz Invoice on your behalf, including any reconciliation of amounts received in the relevant accounts against invoices generated using Biz Invoice and its functions. Westpac does not guarantee the accuracy of the information provided in any reports generated using Biz Invoice and does not accept liability for any errors or otherwise. Westpac advises you confirm the accuracy of invoices generated through Biz Invoice, confirm all reconciliations of amounts in the relevant account, and that you review the data generated by these reports thoroughly.

 

3. Terms and Conditions, fees and charges apply with respect to Westpac’s transaction and savings accounts and Online Banking facility. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement for Westpac's transaction accounts (PDF 398KB) for Westpac's deposit accounts (PDF 398KB) and for  Westpac's online banking facility (PDF 283KB) and for Westpac's Term Deposit accounts (PDF 3MB), before deciding.