Biz Invoice Help & Support

Less time on admin, more time on your business.
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How can we help

How do I pay a Biz Invoice?

Open the attachment in the email to view the suppliers bank account details. Then use the Biz Invoice number as your reference in the payment.

 

 

What is Biz Invoice?

Biz Invoice is Westpac’s invoicing tool available and free for customers with a Business One Low or High transaction account1. Biz Invoice allows you to send invoices to customers in Westpac Live Online Banking.

Find out more on Biz Invoice

The amount I have been charged is incorrect?

Contact the person who sent the Biz invoice and ask them to amend the invoice. They will be able to send you a new invoice with the correct amount.

Note: Please do not reply to the email where you received the Biz Invoice but verbally reach out to them for a faster response.

Frequently asked questions

Can I use Biz Invoice?

If you are a Westpac Customer with a Business One High or Low account then you are eligible to use Biz Invoice.

If you would like to open an account and find out more about Biz Invoice

Find out more on Biz Invoice

You’ve got better things to chase than invoices.

Here to help you create and manage invoices using online banking with Biz Invoice.

Terms and conditions apply. Find out more

Make the most of Biz Invoice

Biz Invoice lets you track, reconcile, and send payment reminders – giving you time back to spend on your business.

Make Biz Invoice work for you

Biz Invoice will auto-reconcile your paid invoices2 provided the payment; is made to your linked account3, does not exceed the outstanding amount on the current invoice and references the correct Invoice Number issued by Biz Invoice. Check that your customer is aware of this.

How do I know my customer received their invoice?

You can reach out to you customer verbally to check if they received your email. If their email address has changed, don’t forget to update their details in Biz Invoice.

Read more FAQs

Need help amending, cancelling or resending an invoice?

How to guides

Want to refer a friend?

Biz Invoice is a free invoicing tool available to Business Customers who have a Business One High or Low account.

Share with them this link to let them know what Biz Invoice offers. Find out more

Things you should know

1. To be eligible for BizInvoice you must hold a Westpac Business One Low Plan or Business One High Plan account. Terms and Conditions, fees and charges apply. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding.

 

2. Any reports generated as part of Biz Invoice are based on information entered into Biz Invoice by you or any User with access to Biz Invoice on your behalf, including any reconciliation of amounts received in the relevant accounts against invoices generated using Biz Invoice and its functions. Westpac does not guarantee the accuracy of the information provided in any reports generated using Biz Invoice and does not accept liability for any errors or otherwise. Westpac advises you confirm the accuracy of invoices generated through Biz Invoice, confirm all reconciliations of amounts in the relevant account, and that you review the data generated by these reports thoroughly.

 

3. Terms and Conditions, fees and charges apply with respect to Westpac’s transaction and savings accounts and Online Banking facility. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement for Westpac's transaction accounts (PDF 877KB) for Westpac's deposit accounts (PDF 877KB) and for  Westpac's online banking facility (PDF 1MB) and for Westpac's Term Deposit accounts (PDF 3MB), before deciding.