Biz Invoice help & support

Create a branded invoice template, generate invoices, email them, and send automatic overdue payment reminders – all with our complimentary online invoicing tool¹.
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How can we help?

How do I pay a Biz Invoice?

Open the link in the email from invoicing@e.westpac.com.au to view the supplier’s bank account and if applicable, BPAY® details. Use the Biz Invoice number as the description in your payment if you choose the bank transfer option.

 

 

What is Biz Invoice?

Biz Invoice is a complimentary online invoicing tool for Westpac customers who have a Business One Low or Business One High transaction account1. Biz Invoice allows you to customise an invoice template – then send, manage and chase invoices online and on the go.

Tell me more about Biz Invoice View Biz Invoice example

The amount I have been charged is incorrect?

Contact the person who provided the service and ask them to change their invoice. They will be able to send you a new invoice with the correct amount – and once it is paid they can revert with a paid invoice receipt.

Tip: Do not reply to the Biz Invoice email you received, but call instead for a faster response – or email your supplier.

Frequently asked questions

How do I pay a Biz Invoice using my credit/debit card?

If the Biz Invoice includes a BPAY® reference number, simply log in to the online banking linked to your credit/debit card. Choose the BPAY payment option, inserting the BPAY details that appear on the Biz Invoice you received. Follow the prompts to confirm the payment. Please note, card payments over $10,000 will have to be made in instalments.

Offer BPAY® through Biz Invoice

Eligible customers can now take card payments via BPAY through Biz Invoice, ​our online invoicing tool.

T&Cs, fees and charges apply. Find out more

Make the most of Biz Invoice

Biz Invoice lets you create an invoice template, then send, manage and chase invoices online and on the go – giving you valuable time back to spend on your business.

Take the strain out of reconciliation

Biz Invoice will auto-reconcile your paid invoices2 online provided the payment is made to your linked account3, does not exceed the outstanding amount on the current invoice, and references the correct Invoice Number issued by Biz Invoice. 

How can I offer my customers the option of paying by card?

If you’re a sole trader you can now set up BPAY® within Biz Invoice, meaning your customers can either continue to pay via bank transfer, or with BPAY they can pay using their credit/debit card instead (fees and charges apply). Register for BPAY via Biz Invoice Settings and your account should be up and running within 10 business days.

Read more about BPAY

Need help amending, cancelling or resending an invoice?

How to guides

Want to refer a friend?

Biz Invoice is a complimentary invoicing tool available to Business Customers who have a Business One High or Low account.

Share with them this link to let them know what Biz Invoice offers. Find out more

Already have an eligible account?

Sign into online banking to create an invoice

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Things you should know

1. To be eligible for Biz Invoice you must hold a Westpac Business One Low Plan or Business One High Plan account. Terms and Conditions, fees and charges apply. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding.

 

2. Any reports generated as part of Biz Invoice are based on information entered into Biz Invoice by you or any User with access to Biz Invoice on your behalf, including any reconciliation of amounts received in the relevant accounts against invoices generated using Biz Invoice and its functions. Westpac does not guarantee the accuracy of the information provided in any reports generated using Biz Invoice and does not accept liability for any errors or otherwise. Westpac advises you confirm the accuracy of invoices generated through Biz Invoice, confirm all reconciliations of amounts in the relevant account, and that you review the data generated by these reports thoroughly.

 

3. Terms and Conditions, fees and charges apply with respect to Westpac’s transaction and savings accounts and Online Banking facility. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement for Westpac's transaction accounts (PDF 384KB) for Westpac's deposit accounts (PDF 384KB) and for  Westpac's online banking facility (PDF 1MB) and for Westpac's Term Deposit accounts (PDF 3MB), before deciding.

 

BPAY Eligible Account Holders: To be eligible to set up BPAY Payments with Biz Invoice you must be registered for Online Banking and be a Sole Trader who is the sole owner of the Westpac Business One Low Plan or Business One High Plan account to which Biz Invoice is linked. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it.  Read the disclosure documents for your selected product or service, including the Biz Invoice BPAY Sub-Biller Agreement Terms and Conditions (PDF 104KB) and Direct Debit Request including the Direct Debit Request Service Agreement (PDF 36KB), before deciding.  Terms, conditions, fees, charges and eligibility apply. Full details are available on application.

BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.