Service lead times
Current processing times
| First touch and returned info | Platinum | Gold | Accredited |
|---|---|---|---|
| Initial assessment* | 2 days | 8 days | 13 days |
| Follow up assessment | 1 days | 1 days | 1 days |
| Self-Employed deals* | 1 day | 2 days | 3 days |
| SE follow up assessment | 1 day | 1 days | 1 days |
| Priority Partners | Up to 6 hours* | ||
| Time to Settlement | All segments |
|---|---|
| Doc Prep | 2 days |
| Progress Payments | 1 days |
| FHOG | 2 days |
| Certification for Settlement | 3 day |
| Settlement | 1 day |
* In by 3pm AEDT. Service times are based on the application being lodged correctly with all supporting mandated documents required by Westpac. The days shown in the table above are business days.
This information is a guideline for expected assessment time at the date of publication and may vary depending on various environmental changes.
Important information
Ensure your application is error-free to get your application processed faster.
Westpac works tirelessly to deliver the service levels you expect. While we’re prioritising these queues, we’ll endeavour to keep you updated as our service levels change.
We apologise for any inconvenience and would like to thank you for your continued support and understanding.
Credit policies and scenarios hotline
Call 1300 130 928 (select option 1, then option 4) for support with credit scenario questions.
The operating hours are 11.30am - 4.30pm (AEDT), Monday - Friday.
Need help but don't know where to start?
Forms and Resources
Use our forms and resources to help you submit an error-free application.