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Current processing times

First touch and returned info Platinum Gold Accredited
Initial assessment* 2 days 8 days 13 days
Follow up assessment 1 days 1 days 1 days
Self-Employed deals* 1 day 2 days 3 days
SE follow up assessment 1 day 1 days 1 days
Priority Partners Up to 6 hours*


Time to Settlement All segments
Doc Prep 2 days
Progress Payments 1 days
FHOG  2 days
Certification for Settlement 3 day
Settlement 1 day


* In by 3pm AEDT.  Service times are based on the application being lodged correctly with all supporting mandated documents required by Westpac. The days shown in the table above are business days.

This information is a guideline for expected assessment time at the date of publication and may vary depending on various environmental changes.

Important information

Ensure your application is error-free to get your application processed faster.

Westpac works tirelessly to deliver the service levels you expect. While we’re prioritising these queues, we’ll endeavour to keep you updated as our service levels change.

We apologise for any inconvenience and would like to thank you for your continued support and understanding.

Credit policies and scenarios hotline

Call 1300 130 928 (select option 1, then option 4) for support with credit scenario questions.

The operating hours are 11.30am - 4.30pm (AEDT), Monday - Friday.

Need help but don't know where to start?

Speak to BDM today

Contact your BDM from your state or Territory.


Forms and Resources

Use our forms and resources to help you submit an error-free application.