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Service levels

Status/process Platinum A+ / A+ Prestige Standard brokers
Initial assessment (inc purchase deals) Up to 1 business day* Up to 10 business days* Up to 11 business days*
Follow up assessment Up to 1 business day* Up to 1 business day* Up to 2 business days*
If credit referral is required 4 hours Up to 3 business days* Up to 3 business days*
Docs issued Up to 1 business day after unconditional approval
Priority Partners 6 hours

* In by 3pm AEDT.


  • Ensure your application is error-free to get your application processed faster.
  • Service times are based on an application lodged correctly, with all supporting documents and no rework. Please allow up to 5 days for deals requiring rework.
  • The average time for a decision against manual credit assessment applications is up to 2 days.

Westpac works tirelessly to deliver the service levels you expect. While we’re prioritising these queues, we’ll endeavour to keep you updated as our service levels change.

We apologise for any inconvenience and would like to thank you for your continued support and understanding.

Need help? 

When applications aren’t right, they add extra time and work for yourself and Westpac. Your client may also be affected, resulting in a negative experience.

Use our forms and resources to help you submit an error-free application.

Want to speak to a BDM?