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Current processing times

Processing times for first touch and returned information*

Full Application Accredited  Gold Platinum
PAYG Standard 1 day 1 day 1 day
PAYG Specialised 1 days 1 days 1 day
Self-Employed 1 days 1 days 1 day
Escalations Up to 4 hours*    
Approval In Principle Accredited  Gold Platinum
PAYG  1 days 1 days 1 days
Self-employed AIPs 1 days 1 days 1 days

 

   Definitions

Standard PAYG, <=$3M, Fast Track 
Specialised  Home Guarantee Scheme, LMI, >80% LVR, Individual Trustees, Multiple Entities, =>$3m, Construction
Self-Employed  Self-Employed (Full Assessment) 


* In by 3pm AEDT.  Service times are based on the application being lodged correctly with all supporting mandated documents required by Westpac. The days shown in the table above are business days.

 

Time to Settlement All segments
Doc Prep 1 day
Progress Payments 2 days
FHOG  2 days
Certification for Settlement 1 day
Settlement 1 day

 

Loan Servicing All segments
Loan Maintenance and Investigation 5 days
Product Switching 10 days

 

Important information

This information is a guideline for expected assessment time at the date of publication and may vary depending on various environmental changes.

Ensure your application is error-free to get your application processed faster.

Westpac works tirelessly to deliver the service levels you expect. While we’re prioritising these queues, we’ll endeavour to keep you updated as our service levels change.

We apologise for any inconvenience and would like to thank you for your continued support and understanding.

Credit policies and scenarios hotline

Call 1300 130 928 (select option 1, then option 5) for support with credit scenario questions.

The operating hours are:  Monday to Friday 
8am - 5pm (ACDT), or 8:30am - 5:30pm (AEDT)

Need help but don't know where to start?

Speak to BDM today

Contact your BDM from your state or Territory.

 

Forms and Resources

Use our forms and resources to help you submit an error-free application.