Policies
Get the information you need to understand our policies and procedures.
Policies and procedures
As the information around our policies and procedures is sensitive, you can only access them via the secure Broker Net website - you’ll need to enter your Broker ID and password.
If you have any policy related questions or scenarios, give the Broker Hotline a call on 1300 130 928 - press option 1, then option 4.
- Application procedures for lending products
- Verification of customer details
- Definition of income for home loans
- Verification of employment and income
- Assessing serviceability
- Security and LVR
- Lenders Mortgage Insurance requirements
- Progressive drawdown requirements
- Expenses
- Non-Resident Lending
- Standard pipeline policy
Want to know more about Westpac’s products?
We offer home, investment and specialised loans, as well as complementary products, including our Premier Advantage Package to your clients.