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Policies and procedures

As the information around our policies and procedures is sensitive, you can only access them via the secure Broker Net website - you’ll need to enter your Broker ID and password.

If you have any policy related questions or scenarios, give the Broker Hotline a call on 1300 130 928 - press option 1, then option 4.

  • Application procedures for lending products
  • Verification of customer details
  • Definition of income for home loans
  • Verification of employment and income
  • Assessing serviceability
  • Security and LVR
  • Lenders Mortgage Insurance requirements
  • Progressive drawdown requirements
  • Expenses
  • Non-Resident Lending
  • Standard pipeline policy


Want to know more about Westpac’s products?

We offer home, investment and specialised loans, as well as complementary products, including our Premier Advantage Package to your clients.