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Policies and procedures

As the information around our policies and procedures is sensitive, you can only access them via the secure BrokerHub website - you’ll need to enter your Broker ID and password.

If you have any policy related questions or scenarios on the below, we have introduced a dedicated email to support you with credit scenario questions -

  • Application procedures for lending products
  • Verification of customer details
  • Definition of income for home loans
  • Verification of employment and income
  • Assessing serviceability
  • Security and LVR
  • Lenders Mortgage Insurance requirements
  • Progressive drawdown requirements
  • Expenses
  • Non-Resident Lending
  • Standard pipeline policy

Ensure you include the below details in your email and a dedicated Credit Manager will respond by email or a phone call to discuss your query within 3 business hours:

  • Broker name
  • Broker ID
  • Business Development Manager 
  • Contact number


Want to know more about Westpac’s products?

We offer home, investment and specialised loans, as well as complementary products, including our Premier Advantage Package to your clients.