Policies and procedures
As the information around our policies and procedures is sensitive, you can only access them via the secure Broker Net website - you’ll need to enter your Broker ID and password.
If you have any policy related questions or scenarios, give the Broker Hotline a call on 1300 130 928 - press option 1, then option 4.
- Application procedures for lending products
- Verification of customer details
- Definition of income for home loans
- Verification of employment and income
- Assessing serviceability
- Security and LVR
- Lenders Mortgage Insurance requirements
- Progressive drawdown requirements
- Non-Resident Lending
- Standard pipeline policy
Want to know more about Westpac’s products?
We offer home, investment and specialised loans, as well as complementary products, including our Premier Advantage Package to your clients.