Policies
Get the information you need to understand our policies and procedures.
Policies and procedures
As the information around our policies and procedures is sensitive, you can only access them via the secure BrokerHub website - you’ll need to enter your Broker ID and password.
If you have any policy related questions or scenarios on the below, we have introduced a dedicated email to support you with credit scenario questions - brokercreditscenarioWBC@westpac.com.au.
- Application procedures for lending products
- Verification of customer details
- Definition of income for home loans
- Verification of employment and income
- Assessing serviceability
- Security and LVR
- Lenders Mortgage Insurance requirements
- Progressive drawdown requirements
- Expenses
- Non-Resident Lending
- Standard pipeline policy
Ensure you include the below details in your email and a dedicated Credit Manager will respond by email or a phone call to discuss your query within 3 business hours:
- Broker name
- Broker ID
- Business Development Manager
- Contact number
Want to know more about Westpac’s products?
We offer home, investment and specialised loans, as well as complementary products, including our Premier Advantage Package to your clients.