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Accessible products and services


We offer a range of day to day and savings accounts to meet customers' specific needs and help make banking easy.

Westpac Choice - concession holders -  This basic low-cost transaction account is designed for those receiving Australian social security benefits.

  • No monthly service fee
  • Unlimited transactions across Westpac branches, Westpac, St. George, BankSA and Bank of Melbourne ATMs, Online Banking, Telephone Banking and EFTPOS
  • Staff assistance wherever you need it, at a branch or over the phone.

Westpac 55+and Retired account - for retirees aged 55 or over and those with concession cards receiving an Australian pension, this account offers:

  • No monthly account service fee
  • Interest rates calculated daily, paid monthly
  • Free everyday banking transactions - eight per month if minimum monthly balance is under $20,000 and unlimited if minimum monthly balance is over $20,0001
  • Receive up to 2.5% p.a. interest on your balance - different interest rates may apply to different portions of your balance


In branches

We're making our branches easy to access. Where possible, the design of our new and refurbished branches include:

  • Power-assisted entry doors for customers with prams or wheelchairs
  • Service counters at seated level
  • Interview rooms at ground level
  • Flexible height brochure displays
  • Contrasting signage for easy recognition.


We're making our website easier for all customers by:

  • Making it compatible with screen readers, screen magnifiers, voice recognition systems and other assistive devices
  • Ensuring the colour contrast allows for easy reading
  • Complying with W3C Web Accessibility guidelines
  • Involving specialist accessibility consultants.

Talking ATMs

  • Many ATMs are compatible with a standard earpiece
  • Free earpieces available from any branch with an access friendly ATM
  • Braille labels tell you where to plug in your earpiece, insert your card and get your cash and receipt.

If you are Deaf, or have a hearing impairment or speech impairment

You can contact us through the National Relay Service:

More information