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Why is this important?

The way people live and work is changing. Our population is ageing and becoming more culturally diverse, our economy is undergoing major structural shifts, and many aspects of day to day life are being radically changed by new technologies.

As our customers' lives are altered, so too are their expectations about how and where we serve them. Similarly, our employees' expectations about how, when and where they work are different from just a few years ago.

Given the scale of change underway, we recognise we have significant work to do to embrace these challenges and turn them into opportunities.

Taking action

We are focusing on three key areas:

  • Ensuring our workforce is representative of the community
  • Extending working lives and quality of life
  • Anticipating future needs of ageing and culturally diverse customers


Initiatives in action

Adopting a new way of working

Di Tuit was among the first of around 10,000 Westpac Group employees to shift into new workspaces along with a new, more agile style of working.

Find out more

Equilibrium program for gender diversity

Rebecca Meli is one of five successful business women from industries outside of banking who took part in the inaugural round of Westpac's Equilibrium Program.

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Indigenous Australian university internships

Aleacia McIntyre is one of at least 400 Indigenous Australian university students Westpac plans to recruit over the next decade through its partnership with CareerTrackers.

Find out more

Connecting bright sparks from China and Australia

Westpac partnered with China Australia Millennial Project to connect 200 young innovators from China and Australia to tackle common challenges.

Find out more

Our progress

How we are tracking against our measures:

Measure  2013  2014  2015  Target by 2017
 Ensure our workforce is representative of the community
Women in leadership (%)  42  44  46 501
Participation of mature age workers (%)  20.5  20.9  20.8  >20.5
Financial wellbeing of 40+ women (biennial index score out of 11 compared with total Australian retail banking population)  6.38 (total pop. 6.45)  n/a 6.10 (total pop. 6.41)  On par
Recruitment of Indigenous Australians  103  106  150 5002
 Extend length and quality of working lives 
Mean employee retirement age (years)  60.6  61.6  61.6  62
Wellbeing Westpac Group Average Workability Index (biennial index score out of 49)  41  -  40  44
Anticipate the future needs of ageing and culturally diverse customers
Initiatives introduced to support the financial wellbeing of ageing and culturally diverse customers (cumulative number)  1  4  5  5


1. Aspirational target.

2. 2015-17 cumulative target, introduced to align with 2015-17 Reconciliation Action Plan.