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Further help for our Suppliers

This is the further help and support we will be providing to Suppliers to Westpac from 27 August 2018.

Giving you proof that the Request has been approved, before you deliver:

  • People at Westpac requesting your goods and services will email you confirmation that the purchase has been approved, with name and email of the Purchase Approver, and the Westpac Cost Centre
  • Please add these to your invoice

A single contact point to email your invoices – Invoice Central:

  • A one-stop-shop for sending your invoices: invoice-central@westpac.com.au
  • Follow up your payment with the same team: payment-enquiry@westpac.com.au or call 1300 368 330 from 9am to 6pm (AEST), Monday to Friday
  • They’ll help you make sure your invoice contains all the right information and assist you in getting payment progressed

Supplier Advocacy:

  • We’re establishing a team of professionals who are dedicated to helping you to get valid payment issues resolved

Our Improvements:

  • We’re making a number of improvements to our systems and processes to help speed up getting valid payments made

Maintaining support:

  • Westpac has committed to paying all of our small businesses within a maximum of 30 days of receiving a valid invoice from 27 August 2018 onwards, and we will be monitoring this on an ongoing basis and making further improvements where they are required
  • It’s part of the fact that Westpac has been committed to supporting Australian small businesses for over 200 years