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Further help for our Suppliers

The improvements detailed below, which we are introducing from 27 August 2018, are for Suppliers who email invoices to an individual in Westpac. Please note: if you currently submit your invoices via a Westpac Supplier portal (such as iLink/eBuy), please continue to do so as there are no changes to these processes.

We commit to paying your valid invoices within a maximum of 30 days receipt: 

  • We understand how important payment cycle times are for the future growth of your business
  • If you currently send your invoices to an individual in Westpac Group, we are making a number of improvements to our systems and processes
  • These changes will take effect from 27 August 2018.  The changes will help ensure that we pay you within a maximum of 30 days of receipt of your valid invoice

These are the improvements which will ensure payment is within a maximum of 30 days of receipt: 

  • People from Westpac who request your goods and services will provide you with all the details you need to add to your valid invoice 
  • These will also include their contact details and the Westpac Cost Centre.  Please provide these details with your invoice to ensure prompt payment
  • We are establishing a Supplier Advocacy Team dedicated to strengthening our partnership 

From 27 August 2018: