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Where work is what you do, not where

We believe that work is not a place that you go; it's something that you do and achieve. This is why we're applying the agile working framework to many of our office spaces.

A new way of working

Our workplace vision is to provide our employees with a new way of working that empowers and inspires them to achieve great things for our people, customers, communities and shareholders. We're putting our people at the centre of our workplaces and motivating them to do great things.

How agile working transforms offices

We are on a journey to change our office spaces so they reflect an agile working environment. In many of our offices there are no fixed desks; instead our people work in neighbourhoods, with each team or business unit being allocated an area. Technology plays a huge part in enabling an agile working environment, so we're also transforming the way we think about technology and in particular, limiting our use of paper. It's all about mixing independence with collaboration, and being ok with the unexpected. Our locations page outlines specific office spaces and their facilities.

Making agile working a reality in our banks

We have over 100 Bank Now branches that have been specially designed using the agile framework. Basically, this means we've improved the way we help our customers with their banking needs. Our new branches allow our people to be more available and face-to-face with customers, rather than standing behind barriers. The open and flexible layout maximises space and embraces technology, with new services including:

  • 24/7 self-service lobbies
  • iPads
  • Digital marketing
  • Video conferencing
  • WiFi
  • Transaction cash recyclers.


The Bank Now design provides the blueprint for all our future new branches and refurbishments.