Westpac Banking Corporation

Security

Westpac Added Online Security - FAQs

Which Westpac cards are eligible to register for MasterCard® SecureCode™ and Verified by Visa?

All existing Westpac issued MasterCard (credit and debit cards) and Westpac issued Visa credit cards are eligible to register.

Are Westpac business and commercial cards eligible to register for MasterCard® SecureCode™ and Verified by Visa?

Yes. Existing Westpac business and commercial cardholders can register their cards through Westpac’s Added Online Security registration service.

What if I have more then 1 eligible Westpac credit card or debit card?

We encourage you to register each eligible card that you use to shop online with. You are required to register each card separately.

What if I have an additional cardholder on my account?

If there are multiple cardholders on an account, each cardholder will need to register their card for either MasterCard® SecureCode™ or Verified by Visa.  This applies to Westpac business and commercial cards as well as Westpac personal cards.

What if I have 2 cards linked to 1 account?

Some Westpac credit card accounts, such as Earth and Altitude come with 2 cards linked to 1 account.  Where 1 of these cards is a MasterCard you can register with MasterCard® SecureCode™. Where 1 of these cards is a Visa card you can register with Verified by Visa. 

What if I don’t wish to use MasterCard® SecureCode™ or Verified by Visa?

Some participating online retailers make it a condition that you register your Westpac MasterCard (credit or debit card) with MasterCard®  SecureCode™ and Westpac Visa credit card with Verified by Visa, before completing an online purchase with them, or may request another form of payment if you card is not registered.

To avoid any inconvenience we strongly encourage you to register your card for MasterCard®  SecureCode™.  or Verified by Visa through Westpac’s Added Online Security service as soon as possible.

Will I still be able to dispute unauthorised online purchases?

If you choose to delay registration and make an online purchase without MasterCard® SecureCode™ or Verified by Visa, then yes, you can still dispute any unauthorised transactions as usual.

If you have already registered and made an online purchase using MasterCard® SecureCode™  or Verified by Visa, then yes, you can still dispute any unauthorised transactions as usual.

In either situation, if you suspect fraudulent use of your card, you should contact Westpac immediately.

What if an online retailer doesn’t offer MasterCard® SecureCode™ or Verified by Visa?

If a merchant is not participating in MasterCard®  SecureCode™ or Verified by Visa then the usual process for making online purchases will apply.

How do I change my online password, personal assurance message or security question and answer?

To change the details created during the registration process, select the following applicable link MasterCard or VISA

What if I forget my registration details?

If you forget your password, you will be prompted to answer your security question and answer. If you are unable to answer your security question, you can call Westpac on 1300 651 089, 24 hours a day, 7 days a week. Once they identify you, they will reset your password.

What if my card is lost or stolen or I change it to another card type?

Your registration details will be maintained for your new card.  

When I register, what does Westpac do with the information I provide?

Westpac safeguards your personal information and does not provide your details to the retailer. Your details are only used by Westpac, MasterCard® and Visa for the purpose of providing this service. The information transmitted uses a high level of encryption and is stored on a secure server behind a firewall to protect against unauthorised access.

Do I need to install any special software to use MasterCard® Secure™ and Verified by Visa?

You do not need any special software. You can use any computer with an Internet connection and most of the widely recognised internet browsers.

If your computer security settings stops 'pop-up' screens from appearing, you will need to disable this function.  'Pop-up' windows are required, as Westpac pop-up screens will appear, both when you are registering and confirming your purchases at participating retailers.

Please also make sure you enable cookies and JavaScript on your computer.