Security

Prevent fraud and scams

Mobile fraud

Phishing over the phone

Fraudsters don't only strike online. Phishing, where emails seek to represent a known or trusted entity and trick people into disclosing their account or personal details, is now increasingly happening over the phone.

Hoax callers contact unsuspecting people and claim to be bank employees, who then request customer account or personal details. Be particularly vigilant to these types of scams if you have lost your wallet or been the victim of a break-in.

If you have reason to doubt the validity of a caller, ask their name and phone number to call them back, and check the number against the Westpac telephone directory.

Also, be on the lookout for voice recorded messages that can dial automatically and ask you to call a number or provide account information.

Phishing by SMS

Your mobile can be a target for fraudsters too. If you receive any SMS message that you have not requested or are expecting, and you're suspicious, please contact us on 132 032 to confirm the authenticity of the message.

If you think you've received a scam via SMS, delete the message. If the messages become a nuisance, contact your mobile network provider for further assistance.

Other mobile scams

You might be offered free or cheap ring tones, or the chance to win fantastic prizes via text messages, or even automated voicemail messages. Again, you should avoid responding to or downloading supposedly free software due to the risk of a virus or trojan software being installed.  

Check out the Australian Competition and Consumer Commission (ACCC) SCAMwatch site for more info on these types of scams.

Things you should know
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