Fraud and scams
Phishing over the phone
Fraudsters don't only strike online. There's been an increase in hoax phone calls with callers claiming to be bank employees asking questions about a customer's account or personal details.
Be particularly vigilant to these types of scams if you have lost your wallet or have been the victim of a break-in.
If you have reason to doubt the validity of a caller, ask their name and phone number to call them back, and check the number against the Westpac telephone directory.
Also be on the lookout for voice recorded messages that can dial automatically and either ask you to call a number or provide account information.
Phishing by SMS
Your mobile can be a target for fraudsters too. If you receive any SMS message that you have not requested or are expecting, and you are suspicious, please contact us on 132 032 to confirm the authenticity of the message.
Other mobile scams
You might be offered free or cheap ring tones, or the chance to win fantastic prizes. Check out the Australian Competition and Consumer Commission (ACCC) SCAMwatch site for more info on these types of scams.
Things you should know
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