Prevent fraud and scams
We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.
The following are some recent scam email examples reported to us.
Email subject line: Urgent attention needed
Description: This email threatens that your online banking will be disabled if you don't act quickly and click on the provided link. As with all scams of this type, it leads to a hoax website designed to harvest your credentials.
Do not click on any links in such emails.
Email subject line: Pending Deposits
Description: This email uses the lure of unexplained deposits to your account to entice you to click on a link. As with all scams of this type, it leads to a hoax website designed to harvest your credentials.
Do not click on any links in such emails.
Phone scams alert
Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a reputable organisation offering to assist with a computer issue.
They then attempt to take control of, or access your computer. Do not allow this under any circumstances; just hang up.
Also, be particularly vigilant if you’re asked to disclose any Online Banking sign-in details or Westpac Protect™ SMS Code sent to your mobile. Again, just don’t do it.
Protect your SMS code like you would a password or PIN
Disclosing your Westpac Protect SMS code - or any Westpac Online Banking access codes - to others contravenes our Terms and Conditions. Doing so may find you liable for any losses due to fraud on your account.
Other recent phone scams involve hoax callers claiming to be bank employees, who then request customer account or personal details. For better protection from phone scams:
- Keep all access codes (e.g. ATM password, card PIN, Online Banking password, Westpac Protect™ SMS Code we send to your mobile) secret and secure. We’ll never ask for this information over the phone or on email.
- If you're unsure, ask for a reference number and call back on a trusted number (i.e. phone book) to confirm if the call was genuine
- Never give a stranger remote access to your computer
- Do not give out your personal, account or online details unless the phone number comes from a trusted source
- Keep your computer protected by running and updating security software purchased from trusted sources
- If you think you've fallen for the scam, contact us immediately on 132 032.
Description: This SMS hoax appears as if it has come from Westpac and advises variations on the following;
- Your account is under review. Please confirm your identity
- Account notification
- Westpac mobile notification
The SMS then provides a link relevant to what was described. The link leads to a site designed to look similar to the actual Westpac website. If any details are provided to a hoax like this, not only is your online banking likely compromised, but you are potentially exposed to identity theft. Never click on links in SMS such as these.
Description: This SMS hoax appears as if it has come from Westpac and advises that your is on hold and provides a link to restore it. The link leads to a site designed to look similar to the actual Westpac website. If any details are provided to a hoax like this, not only is your online banking likely compromised, but you are potentially exposed to identity theft. Never click on links in SMS such as these.
Malicious software alerts
The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus.
Description: This email is requesting recipients open the attachment and forward a payment to for an overdue invoice.
Once you open this attachment, a malicious software will be installed on your computer.
Do not open the attachment under any circumstance.
Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Corporate Online on a computer that has been infected. This malware compromises your computer and tries to captures your token password and number.
Please Note: Only accounts which require a second users approval will be prompted for the "Second user authorisation".
When signing in you will receive the "Please wait" screen. This screen is quite slow when loading.
Next you will unexpectedly be asked to confirm your token details. Do not enter your token details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.
When a second authoriser is required for a transaction, you will be asked for a second users details. Do not enter your details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.
Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Westpac Online on a computer has been infected with this malware. This malware injects a new page and asks you to enter your date of birth, drive licence and asks you to download an malicious application to your mobile phone. If you have installed on the application on your mobile, then un-install it as soon as possible. Highlighted in red is the sign of infection.
In the event you have entered your details the below screen will now prompt you to enter an SMS code. If you have entered any personal information into either screens, please immediately call us on 1300 655 505 between 8am - 8pm 7 days a week.