Prevent fraud and scams
We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.
The following are some scam email examples reported to us for the following months. To better assist you, we've highlighted some of the ways that can help you spot a scam email.
Email subject line: Your account access is limited. Why?
Description: This email hoax attempts to scare you into believing that ‘illegal payments’ have been performed via Online Banking. The link leads to a fake website designed to harvest your credentials. Do not click on any links in such emails.
Email subject line: Important Message Ref XXXX regarding your Westpac Online Banking
Description: This email hoax threatens that your Online Banking access will be deactivated unless you act quickly by clicking on the provided link. The link leads to a fake website. Do not click on any links in such emails.
Email subject line: Online Banking Notification
Description: This email hoax advises that your Online Banking access has been disabled. Helpfully a link has been provided to re enable your access – of course, it is a trick and will lead to a fake website. Do not click on any links in such emails.
Email subject line: New Message update from Westpac
Description: This email hoax is crafted to create a sense of urgency that you must take action otherwise an unknown debit will occur on your account.
Do not click on any links in such emails.
Phone scams alert
Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a reputable organisation offering to assist with a computer issue.
They then attempt to take control of, or access your computer. Do not allow this under any circumstances; just hang up.
Also, be particularly vigilant if you’re asked to disclose any Online Banking sign-in details or Westpac Protect™ SMS Code sent to your mobile. Again, just don’t do it.
Protect your SMS code like you would a password or PIN
Disclosing your Westpac Protect SMS code - or any Westpac Online Banking access codes - to others contravenes our Terms and Conditions. Doing so may find you liable for any losses due to fraud on your account.
Other recent phone scams involve hoax callers claiming to be bank employees, who then request customer account or personal details. For better protection from phone scams:
- Keep all access codes (e.g. ATM password, card PIN, Online Banking password, Westpac Protect™ SMS Code we send to your mobile) secret and secure. We’ll never ask for this information over the phone or on email.
- If you're unsure, ask for a reference number and call back on a trusted number (i.e. phone book) to confirm if the call was genuine
- Never give a stranger remote access to your computer
- Do not give out your personal, account or online details unless the phone number comes from a trusted source
- Keep your computer protected by running and updating security software purchased from trusted sources
- If you think you've fallen for the scam, contact us immediately on 132 032.
Description: SMS phone scam "Restricted Access"
Description: SMS phone scam "Review and update details"
Think you received or responded to a similar scam email?
Description: SMS phone scam - Fake Westpac website
Malicious software alerts
The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus.
Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Corporate Online on a computer that has been infected. This malware compromises your computer and tries to captures your token password and number.
Please Note: Only accounts which require a second users approval will be prompted for the "Second user authorisation".
When signing in you will receive the "Please wait" screen. This screen is quite slow when loading.
Next you will unexpectedly be asked to confirm your token details. Do not enter your token details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.
When a second authoriser is required for a transaction, you will be asked for a second users details. Do not enter your details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.
Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Westpac Online on a computer has been infected with this malware. This malware injects a new page and asks you to enter your date of birth, drive licence and asks you to download an malicious application to your mobile phone. If you have installed on the application on your mobile, then un-install it as soon as possible. Highlighted in red is the sign of infection.
In the event you have entered your details the below screen will now prompt you to enter an SMS code. If you have entered any personal information into either screens, please immediately call us on 1300 655 505 between 8am - 8pm 7 days a week.