Security

Prevent fraud and scams

Latest scams

We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.

For more information on scams, check out the Prevent fraud and scams page or visit SCAMwatch.

Scam emails

The following are some scam email examples reported to us for the following months. To better assist you, we've highlighted some of the ways that can help you spot a scam email.

January 2016

Email subject line: Your account access is limited. Why?

Description: This email hoax attempts to scare you into believing that ‘illegal payments’ have been performed via Online Banking. The link leads to a fake website designed to harvest your credentials. Do not click on any links in such emails.

Your account access is limited Why

Think you received or responded to a similar scam email? 

 

December 2015

Email subject line: Important Message Ref XXXX regarding your Westpac Online Banking

Description: This email hoax threatens that your Online Banking access will be deactivated unless you act quickly by clicking on the provided link. The link leads to a fake website. Do not click on any links in such emails.

Important Message Ref XXXX regarding your Westpac Online Banking

 

Email subject line: Online Banking Notification

Description: This email hoax advises that your Online Banking access has been disabled. Helpfully a link has been provided to re enable your access – of course, it is a trick and will lead to a fake website. Do not click on any links in such emails.

Online Banking Notification

 

Email subject line: New Message update from Westpac

Description: This email hoax is crafted to create a sense of urgency that you must take action otherwise an unknown debit will occur on your account.

Do not click on any links in such emails.

Hoax email December 2015

Think you received or responded to a similar scam email? 

Past examples of email scam alerts

Back to top

Phone scams alert

Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a reputable organisation offering to assist with a computer issue.

They then attempt to take control of, or access your computer. Do not allow this under any circumstances; just hang up

Also, be particularly vigilant if you’re asked to disclose any Online Banking sign-in details or Westpac Protect™ SMS Code sent to your mobile. Again, just don’t do it.

Protect your SMS code like you would a password or PIN

Disclosing your Westpac Protect SMS code - or any Westpac Online Banking access codes - to others contravenes our Terms and Conditions. Doing so may find you liable for any losses due to fraud on your account. 

Other recent phone scams involve hoax callers claiming to be bank employees, who then request customer account or personal details. For better protection from phone scams:

  • Keep all access codes (e.g. ATM password, card PIN, Online Banking password, Westpac Protect™ SMS Code we send to your mobile) secret and secure. We’ll never ask for this information over the phone or on email.
  • If you're unsure, ask for a reference number and call back on a trusted number (i.e. phone book) to confirm if the call was genuine
  • Never give a stranger remote access to your computer
  • Do not give out your personal, account or online details unless the phone number comes from a trusted source
  • Keep your computer protected by running and updating security software purchased from trusted sources
  • If you think you've fallen for the scam, contact us immediately on 132 032.

Back to top

SMS scams

How to report hoax / scam SMS

September 2015

Description: SMS phone scam "Restricted Access"

Scam SMS 23092015

Think you received or responded to a similar scam email? 

May 2015

Description: SMS phone scam "Review and update details"

WBC SMS Review Update

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Think you received or responded to a similar scam email? 

Description: SMS phone scam - Fake Westpac website

SMS fake website

 

 

 

 

 

 

 

 

 

 

 

 

 SMS fake website

 

 

 

 

 

 

 

 

 Think you received or responded to a similar scam email? 

Back to top

Malicious software alerts

The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus. 

October 2015

Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Corporate Online on a computer that has been infected. This malware compromises your computer and tries to captures your token password and number.
Please Note: Only accounts which require a second users approval will be prompted for the "Second user authorisation".

post_auth_Please_Wait

When signing in you will receive the "Please wait" screen. This screen is quite slow when loading.

post_auth_1stUserToken_capture_2

Next you will unexpectedly be asked to confirm your token details. Do not enter your token details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.

post_auth_2ndUser_Token_capture

When a second authoriser is required for a transaction, you will be asked for a second users details. Do not enter your details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.

March 2015

Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Westpac Online on a computer has been infected with this malware. This malware injects a new page and asks you to enter your date of birth, drive licence and asks you to download an malicious application to your mobile phone. If you have installed on the application on your mobile, then un-install it as soon as possible. Highlighted in red is the sign of infection.
Malware-popup-DOB-licence

In the event you have entered your details the below screen will now prompt you to enter an SMS code. If you have entered any personal information into either screens, please immediately call us on 1300 655 505 between 8am - 8pm 7 days a week.

mobilephonescreenmarch15

Think your computer may have malicious software?

Past examples of malicious software alerts

Back to top