Prevent fraud and scams
We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.
The following are some scam email examples reported to us for the following months. To better assist you, we've highlighted some of the ways that can help you spot a scam email.
Email subject line: Account Incident ID: XXXXXXXXXXXXXXXXXXXXXXXXXXX
Email subject line: Important notice: PIN will replace signature from 1 March 2014
Think you received or responded to a similar scam email?
Email subject line: Recipt payment decline
Phone Scams alert
Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a software service provider offering to assist you with a computer issue. The person may then attempt to take control of or access your computer, do not allow this, just hang up.
Another recent phone scam involves hoax callers contacting unsuspecting people and claiming to be bank employees, who then request customer account or personal details. Be particularly vigilant to these types of scams if you have lost your wallet or been the victim of a break-in.
Some way to protect yourself against these phone scam:
- If you're unsure, ask for a reference number and call back on a trusted number (ie. phone book) to confirm if the call was genuine
- Never give a stranger remote access to your computer
- Do not give out your personal, account or online details unless the phone number comes from a trusted source
- Keep your computer protected by running security software, only purchase from trusted sources
- If you think you've fallen for these scam, contact us immediately on 132 032.
Malicious software alerts
The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus.
Description: We've recently detected a new variant of malware that infects customer's computers. Here is a screenshot of what the Westpac log on page may look like after a computer has been infected this malware. Highlighted in red is the sign of infection.
Description: A new variant of malware has been detected that infects customer's computers, which may display a 'Please Wait...' message on the Westpac log on page. Highlighted in red is the sign of infection.