Security

Prevent fraud and scams

Latest scams

We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.

For more information on scams, check out the Prevent fraud and scams page or visit SCAMwatch.

Scam emails

The following are some recent scam email examples reported to us. 

May 2016

Email subject line: Altitude Reward redemption has been successful!

Email subject line: Your Westpac Reward have been redeemed successfully!

Email subject line: Your Westpac Reward has been claimed successfully!

Description: This series of emails all contain the same content, each suggesting some activity involving your Altitude Rewards points. A link is provided for you to login to your account. The link leads to a fake Westpac sign in page that harvests your login credentials as well as date of birth.

Do not click on any links in such emails.

20160518-Altitude-Reward-redemption-has-been-successful

Think you received or responded to a similar scam email? 

Past examples of email scam alerts  

 

Email subject line: A recent payment on your account has failed

Description: This email advises that a payment to your account has not been completed. In order for you to receive the funds, you are requested to click on a link and verify your information. As with all scams of this type, it leads to a hoax website designed to harvest your credentials.

Do not click on any links in such emails.

20160507_A recent payment on your account has failed

Think you received or responded to a similar scam email? 

Past examples of email scam alerts  

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Phone scams alert

Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a reputable organisation offering to assist with a computer issue.

They then attempt to take control of, or access your computer. Do not allow this under any circumstances; just hang up

Also, be particularly vigilant if you’re asked to disclose any Online Banking sign-in details or Westpac Protect™ SMS Code sent to your mobile. Again, just don’t do it.

Protect your SMS code like you would a password or PIN

Disclosing your Westpac Protect SMS code - or any Westpac Online Banking access codes - to others contravenes our Terms and Conditions. Doing so may find you liable for any losses due to fraud on your account. 

Other recent phone scams involve hoax callers claiming to be bank employees, who then request customer account or personal details. For better protection from phone scams:

  • Keep all access codes (e.g. ATM password, card PIN, Online Banking password, Westpac Protect™ SMS Code we send to your mobile) secret and secure. We’ll never ask for this information over the phone or on email.
  • If you're unsure, ask for a reference number and call back on a trusted number (i.e. phone book) to confirm if the call was genuine
  • Never give a stranger remote access to your computer
  • Do not give out your personal, account or online details unless the phone number comes from a trusted source
  • Keep your computer protected by running and updating security software purchased from trusted sources
  • If you think you've fallen for the scam, contact us immediately on 132 032.

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SMS scams

How to report hoax / scam SMS

May 2016

Description: This SMS hoax advises that you must urgently review and update your account. Clicking on the link provided leads to a fake sign in page that will steal your username and password if entered. A second screen seeks further information such as date of birth, address and credit card information. Providing these details will expose you not just to potential online fraud, but also identity theft. Never click on links in SMS such as these.

20160524_URGENT - Dear Westpac Customer

Think you received or responded to a similar scam email? 

Past examples of SMS scam alerts

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Malicious software alerts

The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus.

April 2016

Description: This email is requesting recipients open the attachment and forward a payment to for an overdue invoice.

Once you open this attachment, a malicious software will be installed on your computer. 

Do not open the attachment under any circumstance.

Chief Financial Control email scam

Chief Financial Control email scam attachment

October 2015

Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Corporate Online on a computer that has been infected. This malware compromises your computer and tries to captures your token password and number.
Please Note: Only accounts which require a second users approval will be prompted for the "Second user authorisation".

post_auth_Please_Wait

When signing in you will receive the "Please wait" screen. This screen is quite slow when loading.

post_auth_1stUserToken_capture_2

Next you will unexpectedly be asked to confirm your token details. Do not enter your token details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.

post_auth_2ndUser_Token_capture

When a second authoriser is required for a transaction, you will be asked for a second users details. Do not enter your details into this screen, in the event you have please call our Corporate Online Help Desk on 1300 134 291 Mon - Fri.

Think your computer may have malicious software?

Past examples of malicious software alerts

 

 

March 2015

Description: We’ve recently detected a new malware variant. Here is a screenshot of what happens after you log into Westpac Online on a computer has been infected with this malware. This malware injects a new page and asks you to enter your date of birth, drive licence and asks you to download an malicious application to your mobile phone. If you have installed on the application on your mobile, then un-install it as soon as possible. Highlighted in red is the sign of infection.
Malware-popup-DOB-licence

In the event you have entered your details the below screen will now prompt you to enter an SMS code. If you have entered any personal information into either screens, please immediately call us on 1300 655 505 between 8am - 8pm 7 days a week.

mobilephonescreenmarch15

Think your computer may have malicious software?

Past examples of malicious software alerts

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