Prevent fraud and scams
We're working all the time to better safeguard your financial and personal information. To help better protect you against scams, this page will provide information on some of the scams around at the moment.
The following are some scam email examples reported to us for the following months. To better assist you, we've highlighted some of the ways that can help you spot a scam email.
Email subject line: Your Incident ID is XXXXXXXX
Email subject line: Account Incident ID: XXXXXXXXXXXXXXXXXXXXXXXXXXX
Email subject line: Important notice: PIN will replace signature from 1 March 2014
Think you received or responded to a similar scam email?
Email subject line: Recipt payment decline
Phone scams alert
Fraudsters don't only strike online. There's been an increase in phone scams where the caller claims to be from a reputable organisation offering to assist with a computer issue.
They then attempt to take control of, or access your computer. Do not allow this under any circumstances; just hang up.
Also, be particularly vigilant if you’re asked to disclose any Online Banking sign-in details or Westpac Protect™ SMS Code sent to your mobile. Again, just don’t do it.
Protect your SMS code like you would a password or PIN
Disclosing your Westpac Protect SMS code - or any Westpac Online Banking access codes - to others contravenes our Terms and Conditions. Doing so may find you liable for any losses due to fraud on your account.
Other recent phone scams involve hoax callers claiming to be bank employees, who then request customer account or personal details. For better protection from phone scams:
- Keep all access codes (e.g. ATM password, card PIN, Online Banking password, Westpac Protect™ SMS Code we send to your mobile) secret and secure. We’ll never ask for this information over the phone or on email.
- If you're unsure, ask for a reference number and call back on a trusted number (i.e. phone book) to confirm if the call was genuine
- Never give a stranger remote access to your computer
- Do not give out your personal, account or online details unless the phone number comes from a trusted source
- Keep your computer protected by running and updating security software purchased from trusted sources
- If you think you've fallen for the scam, contact us immediately on 132 032.
Malicious software alerts
The following are recent example of some signs that your machine may be infected with malicious software such as a trojan or virus.
Description: We’ve recently detected a new malware variant that infects customer’s computer. Here is a screenshot of what Westpac log on page may look like after a computer has been infected with this malware. This malware will display a pop up screen and ask for credit card details and personal credentials. Highlighted in red is the sign of infection.
Description: We've recently detected a new variant of malware that infects customer's computers. Here is a screenshot of what the Westpac log on page may look like after a computer has been infected this malware. Highlighted in red is the sign of infection.
Description: A new variant of malware has been detected that infects customer's computers, which may display a 'Please Wait...' message on the Westpac log on page. Highlighted in red is the sign of infection.