Switch to online statements
Receive your statements online
You can now choose to stop receiving paper statements for eligible accounts and view them online instead. You will receive an email advising that your statement is available online. Then, all you have to do is to sign onto Westpac Online Banking to view them.
Online statements can be printed if a hard copy is required.
Will my online statement look the same as the paper one I receive in the mail?
Your online statement will be in a different format, but it will contain the same information as your paper statement. It is legally acceptable, even for record keeping purposes. You can also print a statement in the same format as a standard paper statement.
Note: Online statements for Westpac One will not display graphs or charts.
How online statements help both you and the environment
By switching from paper to online statements, 280,000 customers have already helped Westpac save 140 tonnes of greenhouse gases, around 740 trees, nearly 60 tonnes of paper and more than 1.8 million litres of water. That's great news for the environment.
You also benefit by reducing your risk to identity theft. Paper statements can be easily lost or stolen, leaving private banking details open to abuse.
Using online statements can make your day-to-day banking even easier. Up to 7 years of statement history is available online. This gives you secure and convenient access to your eligible account statements at no additional cost.
We will send you an email when your online statement is available
You will receive an email notification for each account you register every time your online statement becomes available. The frequency of emails depends on your account statement cycle. For example, if you have a Westpac One package on a monthly statement cycle, you will receive an email notification once a month.
You must have a valid email address to be eligible to receive online statements.
How to view your online statements
Follow these steps to view your online statements:
- Sign into Westpac Online Banking
- Select the relevant account from the Accounts screen
- Select the Statement tab to view your most recent statement.
What happens if I don't receive the email notification?
If an email notification is not delivered to your email address, we will let you know by sending a message to your Westpac Online Banking Message Centre. Credit card accounts will also receive a letter in the mail (this letter will not include a statement).
If an email notification delivery fails 3 consecutive times, your email address will be marked as obsolete and your account statements options will be switched back to paper statements. You will receive a message in your Westpac Online Banking Message Centre to let you know of this change. Credit card accounts will also receive a letter in the mail (this letter will not include a statement).
How to switch to online statements
- Sign into Westpac Online Banking
- Click on Manage Your Accounts and select the Change Statement Options
- Enter your email address (if you have not already done so) by selecting the Add email address link
- Select the Email Notification option for the required accounts
- Click the Confirm button.
Depending on where you are in your statement cycle, you will stop receiving paper statements from either your next statement or the statement after that.
Can I stop receiving paper statements for joint accounts?
Any joint account holder can stop receiving paper statements. Consent is not required from each joint account holder to change preferences. For credit card accounts, only the primary cardholder can choose to stop receiving paper statements.
More than one account holder can receive email notifications, or you can nominate just one account holder to receive them.
Can I view statements online after my account has been closed ?
When an account is closed it is no longer accessible online and, therefore, you will not be able view your past statements for that account. Prior to closing your account, please ensure you print any statements that you may require.
Can I go back to receiving paper statements?
You can return to paper statements at any time. You can change your preference back to paper statements online, at your local branch or through our Online Banking Service Centre on 1300 655 505.
Follow these steps to change back to paper statements online.
- Sign into Westpac Online Banking
- Click on Manage Your Accounts and select the Change Statement Options
- Select the Paper Statement option for the required accounts
- Click the Confirm button.
Which of my accounts are eligible to receive eStatements?
Your eligible accounts will be displayed on the Statement Options screen. Any account you hold that is ineligible will not appear.
Follow these steps to view your eligible accounts.
- Sign into Westpac Online Banking
- Click on the Manage Your Accounts tab and select Change Statement Options.
Eligible accounts
You can choose to stop receiving paper statements for the following eligible savings, transaction and credit card accounts:
Consumer products
- Advantage Saver Account
- Bonus Saver Account
- Cheque Account
- Classic Account
- Classic Plus Account
- Max-i Direct
- Basic Account
- Westpac Choice
- Westpac Choice eAccount
- Westpac eSaver
- Westpac One
- Westpac One Premium
- Westpac One Basic
- Westpac Reward Saver
Business products
- Business Cheque Account
- Cash Management Account
- Business Cheque Plus Options Account/Agri Business Cheque Plus Options Account
- Business Plus Account/Agri Business Plus Account
- Business Plus Options Account/Agri Business Plus Options Account
- Business Cheque Plus Account
- Westpac Cash Manager
- Cash Management Account Investor Option
- Controlled Money Account - Conveyancers
- Deeming Statement Account
- Private Bank Cheque Account
- Savings Bank Cheque Account
- Community Solutions Cheque Account
- Statutory Trust Account
- Statutory Trust Account - Motor Dealers
- Statutory Trust Account - Real Estate Agents
- Statutory Trust Account - Solicitors
- Sweepover Account
- Tax Management Account
- Tenancy Bond Account
- Westpac Business Flexi
- Westpac Business Max-i Bonus
- Westpac Business Max-i Direct
- Westpac Business One/Westpac Agri Business One Negotiator Plan
- Westpac Business One/Westpac Agri Business One – High /Low Plan
- Westpac Business One/Westpac Agri Business One Negotiator Plan
- Westpac Self Super Online
Credit cards
Personal products
- 55 Day MasterCard®
- 55 Day Visa card
- 55 Day Gold MasterCard®
- 55 Day Gold Visa card
- Earth card
- Earth Gold card
- Earth Platinum card
- GM Holden card
- Ignite MasterCard®
- Low Rate MasterCard®
- Low Rate Visa card
- No Annual Fee MasterCard®
- No Annual Fee Visa card
- Singapore Airlines Westpac Gold
- Singapore Airlines Westpac Platinum
- BusinessChoice Rewards Credit Cards
- BusinessChoice Everyday Credit Cards
Business products
- Altitude Business Limited Edition (ABLE) Gold MasterCard®
- Altitude Business Limited Edition (ABLE) MasterCard®
- Altitude Platinum MasterCard®
- Altitude Platinum Visa card and MasterCard®
- Altitude Gold MasterCard®
- Altitude Gold Visa card
- Altitude MasterCard®
- Altitude Visa card
- Student Visa card
- Private Bank Gold MasterCard®
