Insurance

Essentials

• Choose between holiday or business travel-individual or family cover

We can help you organise your travel insurance before you leave.  Our travel insurance, underwritten by Vero, covers single travellers, and families, and includes:

Secure Holiday Travel Insurance

• Travel within Australia and overseas
• A single trip during the period of insurance. 

Secure Business Travel Insurance

• Travel within Australia and overseas
• Unlimited journeys during the period of insurance
• 90 days for any one journey.

Both holiday and business travel insurance covers you, or your family, for events such as:  

• 24 hour medical and travel assistance
• Unlimited cover for overseas medical expenses
• Cover for luggage, credit card and travellers cheques
• Cancelled travel and accommodation expenses. 

Features

Below is a summary of the benefits available on our holiday and business travel insurance.

Summary of benefits

Policy benefit	Secure Holiday Single	Secure Holiday Family	Secure Business Single	Secure Business Family
Cancelled travel & accommodation expenses	Unlimited	Unlimited	Unlimited	Unlimited
Overseas medical & dental expenses	Unlimited	Unlimited	Unlimited	Unlimited
Additional travel & accommodation expenses	Unlimited	Unlimited	Unlimited	Unlimited
Cash paid each day while you are in hospital	$100 up to $6,000	$100 up to $12,000	$100 up to $6,000	$100 up to $12,000
Delayed transport - accommodation and meal expenses	$250 each 12 hour period up to $1,000	$500 each 12 hour period up to $2,000	$250 each 12 hour period up to $1,000	$500 each 12 hour period up to $2,000
Personal baggage & travel documents	Up to $6,000	Up to $12,000	Up to $8,000	Up to $15,000
Accidental death	Up to $25,000	Up to $50,000	Up to $25,000	Up to $50,000
Personal liability	Up to $5 million all claims arising from one event	Up to $5 million all claims arising from one event	Up to $5 million all claims arising from one event	Up to $5 million all claims arising from one event
Disability	Up to $10,000	Up to $25,000	Up to $10,000	Up to $25,000
Resumption of journey	Up to $2,000	Up to $4,000	Up to $2,000	Up to $4,000
Special event cancellation expenses	Up to $500	Up to $2,000	Up to $2,000	Up to $4,000
Delayed baggage emergency purchases	Up to $250 each 12 hours of delay up to $500	Up to $500 each 12 hours of delay up to $1,000	Up to $250 each 12 hours of delay up to $500	Up to $500 each 12 hours of delay up to $1,000
Hire car insurance excess	Up to $2,000	Up to $4,000	Up to $2,000	Up to $4,000
Loss of income	Not applicable	Not applicable	$1,000 per month up to $10,000	$1,500 per month up to $15,000
Substitute person to complete your business	Not applicable	Not applicable	Up to $10,000	Up to $20,000

 

How to claim

If you are in Australia:

• Call us on 1800 805 458. 

If you are overseas:

• Call us on +61 (2) 8987 1625 and reverse charges or
• Email:  travelclaims@vero.com.au or
• Fax:  on +61 (2) 9978 9888.

Stolen or damaged property

• If your property is stolen or maliciously damaged, you must report this to the local police within 24 hours and obtain a written copy of the report  
• If you are in transit, report the loss, or damage, to your transport provider within 72 hours. Obtain a written copy of the report  
• If you recover your damaged or stolen goods, keep them so that we can inspect them if needed.   

Provide us with the following information

You may need to show us documentation to support your claim, such as medical certificates, doctor and police reports, receipts, invoices, airline, train or bus tickets and luggage tags.

Insurance claim help

If you need assistance, call us on:

• 1800 805 458 within Australia
• +61 (2) 8987 1625 and reverse charges when you are overseas.