Your new Platinum cards
To celebrate the 10th anniversary of Westpac’s credit card rewards programs, we’re making some exciting updates to our rewards credit cards.
We’re renaming our Altitude Gold, Altitude Qantas Gold and Earth Gold cards to Altitude Platinum, Altitude Qantas Platinum and Earth Platinum cards, and adding new premium features – all at no extra cost to you. To make things as easy as possible, your card number and PIN will remain exactly the same on your new Platinum cards. There won’t be any change to your current credit limit, annual fee or interest rates as a result of this change.
Your new Platinum benefits
Once you’ve activated your new Platinum cards, you’ll be able to take advantage of some great new benefits:
- Platinum Concierge is your personal assistant, providing help with everything from travel advice to purchasing show tickets, hotel and restaurant reservations, car hire and more, 24 hours a day 7 days a week
- Westpac Platinum Cards Priority Service line means you can speak to us for help or information about your Platinum card 24 hours a day 7 days a week
- entré brought to you by American Express and Visa Platinum (for Visa Platinum cardholders only) programs are exclusive to Platinum cardholders and offer a range of special privileges including access to limited presale tickets for concerts and sporting events and premiere travel offers.
When will I get my new card?
Your new Platinum card(s) will arrive by August 2012 along with some extra information on what you need to do next. You can keep using your current Gold card(s) as normal until then.
To find out more, take a look at our FAQs or call us on 1300 134 929.
Benefits of your new card at a glance
Altitude Gold American Express and Altitude Gold MasterCard® or Visa Card cardholders
| Altitude Gold Credit Cards | Altitude Platinum Credit Cards | |
| Earn 2 Altitude points per $1 spent on the Altitude American Express Card | Yes | Yes |
| Earn 1 Altitude point per $1 spent on the Altitude MasterCard or Visa Card | Yes | Yes |
| 24/7 Platinum Priority Service Line | No | Yes |
| Platinum Concierge Service to assist you 24/7 | No | Yes |
| Overseas Travel Insurance Cover for return trips up to 3 months | Yes | Yes |
| Extended Warranty Insurance Cover for up to 12 months | Yes | Yes |
| Purchase Security Insurance Cover for up to 12 months | Yes | Yes |
| Transit accident insurance cover whilst outside Australia | Yes | Yes |
| Westpac Cardsheild; including Falcon Fraud protection, online transaction security guarantee and Chip technology | Yes | Yes |
| Access to the benefits of entre brought to you by American Express | No | Yes |
| Access to the benefits of Visa Platinum (for Visa Card holders) | No | Yes |
Altitude Platinum American Express Cards will only be issued to customers who already have an Altitude Gold American Express Card.
To find out more, take a look at our FAQs
Earth Gold American Express and Earth Gold MasterCard® cardholders
| Earth Gold Credit Cards | EarthPlatinum Credit Cards | |
| Earn 1 Qantas Frequent Flyer point per $1 spent on the Earth American Express Card | Yes | Yes |
| Earn 0.5 Qantas Frequent Flyer point per $1 spent on the Earth MasterCard | Yes | Yes |
| 24/7 Platinum Priority Service Line | No | Yes |
| Platinum Concierge Service to assist you 24/7 | No | Yes |
| Overseas Travel Insurance Cover for return trips up to 3 months | Yes | Yes |
| Extended Warranty Insurance Cover for up to 12 months | Yes | Yes |
| Purchase Security Insurance Cover for up to 12 months | Yes | Yes |
| Transit accident insurance cover whilst outside Australia | Yes | Yes |
| Westpac Cardsheild; including Falcon Fraud protection, online transaction security guarantee and Chip technology | Yes | Yes |
| Access to the benefits of entre brought to you by American Express | No | Yes |
Earth Platinum American Express Cards will only be issued to customers who already have an Earth Gold American Express Card.
To find out more, take a look at our FAQs
Altitude Qantas Gold American Express and Visa Card cardholders
| Altitude Qantas Gold Credit Cards | Altitude Qantas Platinum Credit Cards | |
| Earn 1 Qantas Frequent Flyer point per $1 spent on the Altitude American Express Card | Yes | Yes |
| Earn 0.5 Qantas Frequent Flyer point per $1 spent on the Altitude Qantas Visa Card | Yes | Yes |
| 24/7 Platinum Priority Service Line | No | Yes |
| Platinum Concierge Service to assist you 24/7 | No | Yes |
| Overseas Travel Insurance Cover for return trips up to 3 months | Yes | Yes |
| Extended Warranty Insurance Cover for up to 12 months | Yes | Yes |
| Purchase Security Insurance Cover for up to 12 months | Yes | Yes |
| Transit accident insurance cover whilst outside Australia | Yes | Yes |
| Westpac Cardsheild; including Falcon Fraud protection, online transaction security guarantee and Chip technology | Yes | Yes |
| Access to the benefits of entre brought to you by American Express | No | Yes |
| Enjoy the convenience of Visa acceptance at over 32 million locations worldwide | Yes | Yes |
| Access to the benefits of Visa Platinum | No | Yes |
Altitude Qantas Platinum American Express Cards will only be issued to customers who already have a Gold American Express Card.
To find out more, take a look at our FAQs
Things you should know
- Altitude points: The earning of Altitude points is subject to your cards’ Rewards Terms and Conditions. Altitude points are not earned on cash advances. You do not receive points if your card account is in arrears for 2 consecutive statement cycles. You are not entitled to points in other circumstances - see the Altitude Rewards Terms and Conditions (PDF 170kb).
- QFF Points: The earning of Qantas Frequent Flyer points on purchases through the use of Earth credit cards and the transfer of points to your Qantas Frequent Flyer membership account are subject to your cards’ Conditions of Use. Points are not earned on cash advances. You do not receive points if your card account is in arrears for 2 consecutive statement cycles. Points are not earned in other circumstances – refer to your Conditions of Use for more details. You must be a member of the Qantas Frequent Flyer program to earn and redeem points in accordance with the Terms and Conditions of the Qantas Frequent Flyer program.
- Complimentary Insurance: Complimentary insurance covers are issued by Zurich Insurance Limited ABN 13 000 296 640 AFSL 232507 (Zurich) to Westpac under separate Master Policies. Zurich is liable for separate risks insured and the benefits of the covers are extended to Westpac’s cardholders (as third party beneficiaries) as complimentary benefits. Cover is subject to the terms and conditions and exclusions of the policy. Limits apply. No Westpac Group company has any liability in connection with the insurance policies. Policy wording may be obtained by calling 1300 762 284 or by downloading your cards’ policy wording at Westpac.com.au/cards.
- Platinum Cards may not be issued if you are in breach of your Terms and Conditions.
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Westpac is the credit provider and credit licensee under National Consumer Credit Laws.
American Express® is a registered trademark of American Express.
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MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
