Bank accounts Solutions

Switching your bank accounts to Westpac

Follow these 4 simple steps to help make switching to Westpac easier.

Step 1 - Identify regular inward and outward payments from your old account 

Ask your previous financial institution for a regular payment summary (PDF 42kb), which shows payments to and from your account for the past 13 months. These might include:

• Salary, rental income and share dividends
• Loan and credit card payments
• Utility and phone bills
• Insurance premiums and memberships.
  

Step 2 - Open a new account with us 

Choose the Westpac bank account that suits your needs and:

• Apply online
• Visit your local branch
• Call 132 032.
  

Step 3 - Online switch application

There are 2 ways to redirect regular payments from your old account to your new Westpac account:

• In person - visit your local branch and we can help you complete the switching process, or 
• Online - using our online application . This generates a switch form, which you then sign and return to us by:
  • Visiting your local Westpac branch
  • Scanning and emailing to: deops@westpac.com.au
  • Faxing 1300 138 388

We'll then do all the work in notifying your services providers of your new Westpac account details.

Step 4 - Close your old account

• Don't forget to give your current employer your salary credit letter (PDF 64kb) with your new Westpac account details.
• Make sure you allow 10 business days for regular payments, salary deposit and periodical payments to transfer to your new Westpac account.
• When you expect the next payment to appear, use Online Banking to check transactions on your new Westpac account.
• If a regular payment has not been switched, you should contact the company/service provider to change all your direct debits/credits to your new Westpac account and/or new linked Debit MasterCard®. To help you with this, you should use:
  • Common service providers (PDF 58kb) 
  • Salary credit letter (PDF 64kb)
  • Direct debit/credit letter templates (PDF 90kb).
• If you have existing direct debits or credits linked to your old Debit VISA/MasterCard or credit card, please contact the company you have arrangements with and let them know of your new linked Westpac Debit MasterCard® card or credit card.
• With periodical payments, cancel those on your old account and then set up a new periodical payment by simply calling 132 032 or use Online Banking.
• Finally, contact your previous bank to close your old account.