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What is a MasterCard ^® Gift Card?

The Gift Card is a prepaid card that carries the MasterCard ^® logo like any MasterCard ^® credit or debit card, but because it has a prepaid value, spending is limited to the amount of money placed on the card at the time of purchase.

Do I need to have an account with Westpac to purchase a MasterCard ^® Gift Card?

No. Anyone – both Westpac and non Westpac customers – can purchase a Gift Card at a Westpac branch.

Where can I use my Gift Card?

The Gift Card can be used at millions of locations in Australia or overseas where MasterCard ^® is accepted for electronic purchases. It is valid for the maximum amount on the Gift Card up until the expiry date.

You can use your Gift Card:

• At more than one merchant
• To make online purchases
• To make purchases in Australia or overseas.

Where can’t I use my Gift Card?

You cannot use your Gift Card:

• At an ATM
• To withdraw cash
• For recurring payments, direct debits or instalments
• At gambling merchants
• At automated petrol pumps
• To make a purchase beyond the card balance.

You cannot use your Gift Card at those merchants displaying the MasterCard ^® logo who have chosen not to accept MasterCard ^® or Visa gift cards. Westpac customers should note that the Woolworths Group does not accept the Westpac MasterCard ^® Gift Card.  

The Woolworth group includes Woolworths and Safeway supermarkets, Big W, BWS, Dan Murphy's, Dick Smith Electronics, Dick Smith Power House and Tandy.

Are there any age restrictions associated with the purchase and use of my Gift Card?

There are no minimum age restrictions associated with purchasing and using the Gift Card. However, the 'Gift Card Holder' must be able to sign their name.

Please note that the signature panel on the back of the Gift Card must be signed immediately by the gift card recipient when they receive the card.

Does my Gift Card have an expiry date?

Yes. You will have a minimum of 12 months to use the balance on the card. The expiry date is indicated on the front of the card. Any remaining balances left on the card after the expiry date will be forfeited, so we encourage customers to use the entire gift amount before the card expires.

Can my Gift Card ever have a negative balance?

Any transaction that is greater than the available balance will be declined.

Can I add value to my Gift Card?

No. The card cannot be reloaded. Once the balance is used, the card becomes invalid.

How do I pay by Gift Card at the EFTPOS terminal?

After swiping your card, you press the 'credit' button when making a purchase, then sign the receipt. This will process your purchase as a MasterCard ^® transaction. You will then be asked to sign to authorise the purchase as with a normal credit purchase.

How do I find out the balance on my Gift Card?

Statements are not issued for Westpac MasterCard ^® Gift Cards. You can check your balance and transaction history online for free at My Account sign in.

You can also call 1800 204 965 (or +61 2 9293 9292 when overseas). However, please note that if you obtain more than your balance when calling these numbers you will be charged a fee.

Will my name be embossed on my Gift Card?

No. The Gift Card is an 'anonymous' card with 'Gift Card Holder' appearing in the customer line instead of your name.

Will I receive a PIN with my Gift Card?

No. There is no PIN provided with the Gift Card. All transactions are made at EFTPOS terminals by pressing the 'credit' button and signing for the purchase.

What happens if I need to return an item purchased with my Gift Card?

Merchandise return and refund policies vary by merchant. If a credit is issued to you, it may not be added to the available funds for up to 2-5 business days depending on the merchant processing and the country in which the transaction was made. Customers should check their balance regularly to determine if their card has been credited for the return of goods.

What happens if my Gift Card is damaged?

If a card is damaged, we will replace it at any branch with the remaining funds transferred across.

What happens if my Gift Card is lost or stolen?

The Gift Card is like cash and if lost or stolen it cannot be replaced. There are no records kept of your details and the card.

Why is my Gift Card flat printed with the words 'Electronic Access Only'?

The card is a flat printed card which means that the personalised information on the card is not raised but thermally printed onto the card. As a result the card cannot be used at merchants that use manual credit card imprint devices and can only be used for electronic purchases.

The 'Electronic Access Only' appearing on the card is a MasterCard ^® requirement for flat printed cards that can only be used for electronic purchases. An authorisation is obtained with every purchase.