What is the ePayments Code?

The ePayments Code is a voluntary Code regulating consumer electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and BPAY^®. Detailed information about the Code can be found on the ASIC website.

The ePayments Code replaces the Electronic Funds Transfer Code of Conduct (EFT Code) to which Westpac currently subscribes.  Westpac will be subscribing to the ePayments Code on and from 20 March 2013.

As under the EFT Code, the ePayments Code will:

• Require subscribers to provide customer disclosures in relation to fees, transaction limits and other terms and conditions;
• Require subscribers to give receipts and statements in certain circumstances; and
• Provide consumer protection in cases of fraud and unauthorised transactions.

The ePayments Code also introduces new protections, such as new complaints rules and a process to resolve mistaken Pay Anyone internet payments.

To reflect both our obligations and further protection for you under the ePayments Code, effective 20 March 2013, we are making changes to your product terms and conditions as set out below. We have also made some changes to make out terms and conditions clearer.

Details of Terms and Conditions Changes

Basic account, Deeming account, Term Deposit, Westpac Cash Manager, Westpac Choice, Westpac Choice Student, Westpac Choice Youth, Westpac eSaver, Westpac Reward Saver, Westpac Student Reward, Westpac Youth Reward Saver

Here are details of the changes set out separately:

Important changes to your Deposit Accounts for Personal and Self Managed Superannuation Fund Customers - applicable on and from 20 March 2013 (PDF 210kb). 

Here are the new product terms and conditions which will apply on and from 20 March 2013:

Deposit Accounts for Personal and Self Managed Superannuation Fund Customers Terms and Conditions - effective on and from 20 March 2013 (PDF 995kb).

Westpac Debit MasterCard^®

Here are details of the changes set out separately:

Important changes to your Westpac Debit MasterCard Terms and Conditions - applicable from 20 March 2013 (PDF 168kb).

Here are the new product terms and conditions which will apply on and from 20 March 2013:

Westpac Debit MasterCard Terms and Conditions - effective on and from 20 March 2013 (PDF 506kb).

Cash Investment Account

Here are details of the changes set out separately:

Important changes to your Westpac Cash Investment Account Terms and Conditions - applicable from 20 March 2013 (PDF 123kb).

Here are the new product terms and conditions which will apply on and from 20 March 2013:

Westpac Cash Investment Account Terms and Conditions - effective on and from 20 March 2013 (PDF 623kb).

Private Bank Cheque Account

Here are details of the changes set out separately:

Important changes to your Private Bank Cheque Account Terms and Conditions - applicable from 20 March 2013 (PDF 127kb).

Here are the new product terms and conditions which will apply on and from 20 March 2013:

Private Bank Cheque Account Terms and Conditions - effective on and from 20 March 2013 (PDF 482kb).

Bonus Saver, Cash Management, Cash Management Investor Option, Classic, Classic Plus, Deeming Passbook, eAccount, Max-i Direct, Passbook, Premium Saver, Personal Cheque, Westpac Choice, Westpac One, Westpac One Basic, Westpac One Premium

Here are details of the changes set out separately:

Important changes to your Deposit Accounts for Personal Customers (No longer available for sale) Terms and Conditions - applicable from 20 March 2013 (PDF 139kb).

Here are the new product terms and conditions which will apply on and from 20 March 2013:

Deposit Accounts for Personal Customers (No longer available for sale) Terms and Conditions - effective on and from 20 March 2013 (PDF 731kb).

Personal Telephone Banking

Here are details of the changes set out separately:

Important changes to your Personal Telephone Banking Terms and Conditions - applicable from 20 March 2013 (PDF 105kb).

Here are the new product terms and conditions which will apply on and from 20 March 2013:

Personal Telephone Banking Terms and Conditions - effective on and from 20 March 2013 (PDF 77kb).