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Changes to your Terms and Conditions

What is the ePayments Code?

The ePayments Code is a voluntary Code regulating consumer electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and BPAY®. Detailed information about the Code can be found on the ASIC website.

The ePayments Code replaces the Electronic Funds Transfer Code of Conduct (EFT Code) to which Westpac currently subscribes.  Westpac will be subscribing to the ePayments Code on and from 20 March 2013.

As under the EFT Code, the ePayments Code will:

  • Require subscribers to provide customer disclosures in relation to fees, transaction limits and other terms and conditions;
  • Require subscribers to give receipts and statements in certain circumstances; and
  • Provide consumer protection in cases of fraud and unauthorised transactions.

The ePayments Code also introduces new protections, such as new complaints rules and a process to resolve mistaken Pay Anyone internet payments.

To reflect both our obligations and further protection for you under the ePayments Code, effective 20 March 2013, we are making changes to your product terms and conditions as set out below. We have also made some changes to make out terms and conditions clearer.

Details of Terms and Conditions Changes

Basic account, Deeming account, Term Deposit, Westpac Cash Manager, Westpac Choice, Westpac Choice Student, Westpac Choice Youth, Westpac eSaver, Westpac Reward Saver, Westpac Student Reward, Westpac Youth Reward Saver

Here are details of the changes set out separately:

Important changes to your Deposit Accounts for Personal and Self Managed Superannuation Fund Customers (PDF 210kb)

Here are the latest product terms and conditions:

Deposit Accounts for Personal and Self Managed Superannuation Fund Customers Terms and Conditions (PDF 854kb).

Westpac Debit MasterCard®

Here are details of the changes set out separately:

Important changes to your Westpac Debit MasterCard Terms and Conditions (PDF 168kb).

Here are the latest product terms and conditions:

Westpac Debit MasterCard Terms and Conditions (PDF 316kb).

Cash Investment Account

Here are details of the changes set out separately:

Important changes to your Westpac Cash Investment Account Terms and Conditions (PDF 123kb).

Here are the latest product terms and conditions:

Westpac Cash Investment Account Terms and Conditions (PDF 623kb).

Private Bank Cheque Account

Here are details of the changes set out separately:

Important changes to your Private Bank Cheque Account Terms and Conditions (PDF 127kb).

Here are the latest product terms and conditions:

Private Bank Cheque Account Terms and Conditions (PDF 482kb).

Bonus Saver, Cash Management, Cash Management Investor Option, Classic, Classic Plus, Deeming Passbook, eAccount, Max-i Direct, Passbook, Premium Saver, Personal Cheque, Westpac Choice, Westpac One, Westpac One Basic, Westpac One Premium

Here are details of the changes set out separately:

Important changes to your Deposit Accounts for Personal Customers (No longer available for sale) Terms and Conditions - applicable from 20 March 2013 (PDF 139kb).

Here are the latest product terms and conditions:

Deposit Accounts for Personal Customers (No longer available for sale) Terms and Conditions (PDF 731kb).

Personal Telephone Banking

Here are details of the changes set out separately:

Important changes to your Personal Telephone Banking Terms and Conditions - applicable from 20 March 2013 (PDF 105kb).

Here are the latest product terms and conditions:

Personal Telephone Banking Terms and Conditions - effective on and from 20 March 2013 (PDF 77kb).

Things you should know
  • BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

  • MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.