Our businesses
The Westpac Group's portfolio of financial services brands and businesses is focussed on a common purpose – delighting our 10 million customers and helping them to achieve their financial goals. From ensuring our retail customers can save and invest with confidence, to servicing the financial needs of multi-national corporate, institutional and government clients, we put our customers at the centre of everything we do.
- Westpac Retail and Business Banking
- St.George Retail and Business Bank
- BT Financial Group
- Westpac Institutional Bank
- Westpac New Zealand
Westpac Retail and Business Banking
Westpac Retail and Business Banking (WRBB) is responsible for sales, marketing and customer service for our 4.4 million consumer, small and medium enterprise customers within Australia. Consumer sales and service activities are conducted through a nationwide network of 840 branches, 87 RAMS franchise outlets, a strong sales force of specialised consumer relationship managers and mobile Home Finance Managers, contact centres, 1,704 ATMs and internet banking services. For business and regional customers, activities are conducted by specialised relationship managers with the support of Cash Flow, Financial Markets and Wealth specialists via the branch network, 56 business banking centres, telephone and internet channels. WRBB is also responsible for the management of Westpac's third party retail, broker and business distribution relationships.
Other Westpac Retail and Business Banking brands:
St.George Retail and Business Bank
St.George was founded in the southern Sydney suburbs in 1937. Over the next 50 years it built a reputation as Australia's foremost building society, before achieving full banking status in July 1992.
St.George has always set, and remains the benchmark for customer service amongst the larger banks. Its close relationship with its customers remains the cornerstone of future strategies. Its core strategy is one of organic growth, harnessing the potential in the franchise and building on its strengths and capabilities. These strengths include a track record of superior credit quality, positive customer service ratings relative to the industry, and product management and product innovation capabilities.
In recent years St.George has strengthened its traditionally powerful consumer business by introducing an innovative and extremely successful model for servicing business banking customers.
Other St.George Retail and Business Bank brands:
BT Financial Group
As Westpac's wealth management operation, BT Financial Group (BTFG) manufactures and distributes financial products that are designed to help its customers accumulate, manage and protect their wealth. These products include retail investments, personal and business superannuation, life and general insurance and portfolio administration (Wrap and master trust platforms). BTFG also provides financial planning advice and private banking services. BT Investment Management Limited, which is owned 60% by Westpac, operates the Australian investment management business.
Other BT Financial Group brands:
Westpac Institutional Bank
Westpac Institutional Bank (WIB) serves the financial needs of corporate, institutional and government customers either based in, or with interests in, Australia and New Zealand. This is achieved through dedicated industry teams supported by specialists with expertise in financial markets, transactional banking and debt capital markets. WIB provides access to global markets across a broad range of products through its debt markets, foreign exchange and commodities businesses. WIB's equities business provides margin lending, structured products, managed portfolios and online broking services to retail and high net worth customers. In addition, WIB's Hastings Funds Management manufactures alternative investment products in areas such as infrastructure and property. WIB also supports customers through branches and subsidiaries located in Australia, New Zealand, New York, London and across Asia.
Other Westpac Institutional Bank brands:
Westpac New Zealand
Westpac New Zealand is one of New Zealand's largest banking organisations. It has, since 1861, provided a full range of retail banking, wealth management and business banking products and services to 1.2 million New Zealand based customers. Westpac New Zealand reaches its customers through a nation-wide network of 197 branches (including agency sites) and 511 ATMs, with more than 810,000 registered online banking users
