CardShield

Cards Customer Service
Call Centre 1300 651 089

At Westpac we've put in place a number of processes and best practice solutions to help protect our customers and reduce incidents of fraud. CardShield includes these and guards you against fraudulent activity so you can:

Buy anything you like, on any website- your card's Online Transaction Security Guarantee means that we guarantee you will not be liable for the amount of any internet transaction made without your knowledge or consent, if we are notified of that transaction before the due date shown on the card account statement
Rest easy with 24/7 Falcon™ fraud protection- this monitors every transaction for irregular activity. If a suspicious transaction is detected, one of Westpac's fraud specialists will call you to verify it
Use Chip technology- we'll soon be upgrading existing Westpac MasterCard and Visa credit cards to feature an embedded microchip which will give you access to the latest in credit card security

Want to know more about Chip?

Learn more about Chip technology.

Got a question about Credit Cards?

General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include Product Disclosure Statements (PDS) for some products. The PDS is relevant when deciding whether to acquire or hold a product. View our Australian Prudential Regulation Authority Registrable Superannuation Entity (RSE) Licence & Registration numbers.

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