Westpac surveys

The Westpac mission is to be the number 1 service organisation in our industry. To help us get there we regularly ask our customers for feedback on our service and the quality of our products.

All year round the AMRi call centre, on behalf of Westpac, contacts our customers and conducts a series of short telephone interviews and online interviews. The aim of the interviews is to find out the current level of customer satisfaction and to identify further areas of improvement.

The interview topics may range from, but are not limited to:

ATMs
Internet Banking
Telephone Banking
Financial planners
Home finance
Branches
Business Direct

Important points to remember
An AMRi call centre staff member or email will NEVER ask you to provide your personal details such as:

Your date of birth
Your credit card number or expiry date
Your account numbers or accounts balances
Your drivers licence number
Passwords or PIN numbers
Your address details

Please do not provide any of the above information to a caller or email who claims to be from Westpac. Westpac and AMRi staff will never ask for this information.

An AMRi staff member will not pressure you into completing a survey.

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