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18 February 2008

Westpac provides disaster relief for Mackay

Westpac today announced a special disaster relief package to assist customers seriously affected by floods in Mackay.

"Our thoughts are with everybody affected by the floods in Mackay, many of whom are Westpac customers," Westpac General Manager, Consumer Financial Services Queensland, Ben Elliott said.

"We understand how situations like this can affect our customers' financial circumstances and at this time they do not need the additional burden of worries over financial commitments.

"Westpac has put together a package which offers practical help by giving some immediate financial relief."

The relief package offers:

• Affected customers with Westpac home loans may apply to defer repayments for up to three months.
• Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees.
• Affected credit card customers may request an emergency credit limit increase.
• Affected customers with Westpac personal loans can apply to refinance their loan at a discounted fixed interest rate.
• Westpac will waive interest penalties for affected customers wishing to withdraw term deposits.
• General insurance assessment and decisions will be fast tracked.