Back to: Our approach

We seek to stay on top of emerging trends and sensitive issues through effective and regular dialogue with stakeholders. We maintain continuing multilateral and bilateral dialogue around specific issues to determine social, environmental and financial priorities.

Our formal stakeholder engagement framework includes internal working groups for social and environmental performance, indigenous development, disability and accessibility, employees and suppliers.

The flagship mechanism is our Community Consultative Council. This is chaired by our CEO and includes CEO or senior level representation from key stakeholder groups. We ask them what the sustainability priorities and emerging agenda is for our industry and the community; we listen – and respond. On top of determining our sustainability priorities, the Council also determines what we report on in the Stakeholder Impact Report.

The sustainability issues which have emerged since its inception include workforce, demographics, disability, consumer debt, postcode poverty, climate change, supply chain management, outsourcing activities, financial education, and indigenous disadvantage.

We are also an active participant in a number of other forums, including the Equator Principles Review Process; the Global Reporting Initiative; the Business Roundtable on Sustainable Development; the Society for Knowledge Economics; the Global Compact; and the Caux Round Table.