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We set commitments every year to improve our sustainability performance. These commitments are formulated taking into account issues and expectations raised by our stakeholders. We report our progress against them each year through our Stakeholder Impact Report.

2008 Group-wide objectives

Employees

• Achieve Employee Commitment of 72%
• Reduce the Lost Time Injury Frequency Rate by 10% to 3.4
• Focus on attraction and retention of women at all levels of the organisation
• Implement Pay for Performance reward strategy
• Respond to three key areas of focus identified in 2007 Staff Perspectives Survey – improving IT systems, pay for performance and building frontline leadership

• Review our customer performance metrics to incorporate loyalty and advocacy measures
• Implement 500 Talking ATMs by December 2008
• Open 15 more branches and 11 new Business Banking Centres
• Implement the Westpac Assist program
• Report on progress against the Principles for Responsible Investment (UN PRI)

• Finalise Westpac's Climate Change Strategy, including targets for energy and greenhouse gas emission reductions
• Develop a site by site map of our energy consumption
• Engage in development of emerging regulatory frameworks for greenhouse gas reporting, energy efficiency and emissions trading
• Develop procurement guidelines for car fleet
• Re-invigorate the Great Paper Challenge

• Maintain total community contributions above 1% of pre-tax profits
• Provide support to employees for skill-based volunteering
• Continue to provide value to our community partners utilising our networks, resources and expertise
• Launch Financial Next Steps
• Launch three year Indigenous Action Plan

• Roll out the SSCM Code of Conduct
• Continue to ensure high spend and higher risk suppliers are subject to detailed screening of social, ethical and environmental business practices
• Roll out standardised validation of suppliers' SSCM assessment
• Establish a 'standing forum' for Suppliers and Non Government Organisations (NGOs) to provide input to our SSCM process
• Engage our suppliers in discussions on Greenhouse Gas Emissions (GHGs) embedded in our supply chain

• Increase brand consideration
• Review customer performance metrics to incorporate loyalty and advocacy measures
• Develop New Zealand Responsible Lending Principles

• Maintain employee engagement of 73%
• Number of work days lost per 1 million hours worked is 7 days
• Implement diversity strategy

• National roll out of Managing your Money workshops
• 10% increase in volunteer days taken
• Adapt Group Statement of Indigenous and Pacific Island Community Commitment
• Reduce emissions of CO2 per active customer

• In 2008 we will develop strategic objectives for corporate responsibility and sustainability across Pacific Banking