What is Westpac Assist?

Westpac Assist are a team of specialists who will take the time to understand your situation, provide you with personal assistance and information to find the best possible way to help you control and manage your financial obligations with Westpac, both now and in the future.

How it works
Westpac Assist take calls as well as make them:

We encourage our consumer customers, who are experiencing financial problems, including those seeking temporary assistance on repayments to call us
We also make outbound calls to customers who are showing signs of repayment stress and offer solutions to assist them in managing their debt

A Westpac Assist Consultant will talk you through some possible options that may help your current circumstances.

This may include:

Helping you find solutions if you've missed a monthly payment on your credit card
Discuss possible ways to assist you if you're unable to make your contracted repayments on a home or personal loan
Or some other alternative banking arrangements that may be better suited to your circumstances

Let Westpac Assist help
See how you can possibly regain and maintain control over your finances in four simple steps.

Resources

Download the Westpac Assist brochure (PDF 187kb)

Drought relief

We encourage customers in drought affected areas to call 1300 134 979.

Frequently Asked Questions

Read the Westpac Assist FAQ.

Contact Westpac Assist

Call Westpac Assist on
1800 067 497, 8am-8pm Monday - Friday (AEST).

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