Back to: Accessible services

 

Vision impairment

Our website – in order to make our website easier to use for all our customers, we've made changes to the accessibility features of significant portions of westpac.com.au.

We're also making our site compatible with a variety of assistive technologies such as screen readers, screen magnifiers, voice recognition systems and other special devices. The changes we have made, and continue to make, will ensure customers with disabilities have access to our online services and find them easy to use.

Audio ATMs – we currently have a number of audio ATMs that make it easier for you to withdraw cash and check your balances.

These ATMs are compatible with a standard earpiece which you can pick up for free from any branch which has an access friendly ATM.

You'll be guided right through your transactions by clear verbal instructions and receive confirmation of your selections at each step. The Braille labels tell you where to plug in your earpiece, insert your card and get your cash and receipt.

All new ATMs from 2005 will be access friendly and we are working towards providing the audio feature to all existing ATMs.

Locate one of our audio ATMs.

If you would like more information on using our access friendly ATMs:

Download the step-by-step guide on using our audio ATMs (PDF 185kb).

Download the step-by-step guide on using our audio ATMs (RTF 23kb).

Or you can order a free demonstration CD from one of our branches which have access friendly ATMs.

Hearing impairment
If you are deaf or have a hearing impairment, you can call Westpac through the National Relay Service:

• TTY or computer with modem users, phone 133 677, then ask for 132 032

• Speak and listen users (speech to speech relay) phone 1300 555 727, then ask for 132 032

A new service is now available across Australia for personal banking customers who are deaf or have a hearing impairment. Customers now have the opportunity to have an interpreter present in their face to face conversations with the Bank, at no cost. Please note when using this service, a minimum of 5 working days is needed to locate an interpreter once the service has been booked (and is subject to interpreter availability).

Please visit your local Westpac branch, or contact Westpac through the National Relay Service on the above number, and enquire about the interpreting service.


Mobility impairment
Wheelchair access – most of our existing ATMs and many branches are accessible to people using a wheelchair; and all new ATMs from now on will be built with the required measurements for wheelchair access.

Locate one of our branches with wheelchair access.