At Westpac, we have established the office of the Customer Advocate to:
| Customer Advocate |
| As the internal ombudsman, the Customer Advocate is the custodian of the Westpac problem resolution process, the ultimate gatekeeper for an issue that cannot be handled through the resolution process and the final decision maker in relation to a particular complaint at Westpac. Of course, customers retain their right to pursue their complaints externally, for instance to the Banking & Financial Services Ombudsman. The Customer Advocate is tasked to remain independent and to make decisions based on fairness. Contact the Customer Advocate via:
|
| More information |
| Systemic issues |
| The Customer Advocate, sometimes with the assistance of the Customer Committee, is also responsible for identifying to Westpac appropriate resolutions for the group of retail customers affected by a systemic issue. A systemic issue is an ongoing problem due to a flawed process or procedure which will affect other customers in a similar way to those who have complained. |
General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include Product Disclosure Statements (PDS) for some products. The PDS is relevant when deciding whether to acquire or hold a product. View our ABN & RSE Numbers for Superannuation entities.
By accessing and viewing this website you agree to be bound by the Terms and Conditions of this website.
Copyright © 2008 Westpac Banking Corporation ABN 33 007 457 141