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We ensure our products and services are accessible to all, including people with disabilities, those living in remote locations and those from non-English speaking backgrounds.

People with disability

Specific actions we are taking to ensure people with a disability can access our services: Vision impairment Audio ATMs Hearing impairment Mobility impairment

Remote locations

Access our services from anywhere: Internet banking Telephone banking Migrant banking Travelling overseas

Language assistance

If English is not your first language or if you do not speak English, we may be able to offer you the services of one of our multilingual staff. Simply call Telephone Banking on 132 032 and choose option 0 to speak to an assistant. Alternatively, the Australian Government provides a translating service for those with English as a second language. You can call 131 450 from anywhere in Australia, 24 hours a day, 7 days a week to speak to a translator.

Products and services

These products are designed to reduce banking fees for some of our customers. Westpac Basic Account This low cost package is an ideal account if you are in receipt of a government pension or benefit. Deeming account Everyday account designed to help you deal with Government deeming rules. It's ideal if you hold an eligible Pensioner Concession Card or are over 55 and retired. To find out more about fee-free banking options, ask at one of our branches.