Back to: Meet our people

Third Party Distribution (TPD) works with our external partners – which range from brokers to financial planners – to generate lending business for the bank.

It is made up of four core business units:

Home Loan Partnership
This is a specialised home loan origination and distribution channel. Our Home Finance Managers work with selected external referral partners, such as financial planners and accountants, to generate home loan referrals.

Franchise
Home Loan Partnership also manages the franchise segment of TPD. The business maximises Westpac's share of the franchising market by developing profitable relationships with franchisors, providing referrals and expert advice to Business Banking sales people; and also providing input into Westpac's franchising policies and systems.

Mortgage Brokers
All business whether it is mortgage or business lending is generated from our liaison with brokers who submit the loans directly. Westpac managers provide training and support to the brokers to ensure they are consistently able to deliver a superior customer experience.

Westpac Equipment Finance
This is the broker channel which offers a range of business and equipment finance options to allow customers to free up valuable working capital. Their role is to drive sales and provide support across the bank.

Find out what it's really like to work in Westpac's Third Party Distribution team

Dorelle Malpas
Home Finance Manager - Home Loan Partnerships
Third Party Distribution

"Buying a home is often a very stressful time for people. Our aim is to help them achieve their goal by making the process as easy and seamless as possible. There are costly consequences if you make a mistake, so you need to pay strict attention to detail and anticipate problems before they occur. You tend to form a bond with your customers during this time, and they look to you for assistance in many areas. You represent Westpac to them, it's a full service proposition."

Daniela Fischer
Business Development Manager - Equipment Loan
Third Party Distribution

"Our business is primarily out-bound sales calls. It's a very competitive area, so it's important to learn about our customers and what competitive options are available to them. Cold calls are always challenging to make and you need to be very disciplined and set personal goals. But I know that we have a great product and that we are offering the customer something better that will really benefit them. That gives me the confidence to pick up the phone and call, every time."