Back to: Meet our people

 

Westpac uses our call centre (or contact centres) capability for both sales and service – our customers can ring us with requests ranging from checking an account balance to arranging a mortgage or business loan.

We have four large contact centres in Perth, Brisbane, Launceston and Adelaide as well as smaller sites around the country.

Roles in contact centres include manager, team leader, customer relationship consultant and business manager.

The focus is on a commitment to an outstanding performance in satisfying the needs of customers who choose to contact us by phone.


Find out what it's really like to work in Westpac's Contact Centres

---

Melinda Warland Team Leader- Direct Services, Brisbane Contact Centre Business & Consumer Banking "I've seen a fair bit of the bank over my 15 years with Westpac and it's been a fantastic journey. There is tremendous emphasis on people's development and building a better working environment. Each year, the bank conducts a staff perspective survey which offers real insight into how people are feeling and highlights some areas of concern. Westpac really takes these surveys to heart. They listen to us and make a lot of the changes that are suggested. You're encouraged to be proactive, to voice your concerns and to share your ideas. Westpac attracts keen, inspired people that are eager to learn and interested in moving ahead. That's what drives this organisation."

---

Rhonda Muller
Area Manager NSW, Business Direct Business Solutions
Business & Consumer Banking

"Sixteen years ago, I joined Westpac as a proof operator, the most junior position in the branch. The culture here is so open to listening, that over the years several ideas that I've suggested have been heard and implemented. As a result, my contributions have been recognised and I've steadily been promoted. I've also been able to profit from the bank's excellent training initiatives. Westpac really believes that if you have what it takes, you just need exposure and experience. There's a sense of belonging to a company that cares about you."