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Compliance is simply about doing the right thing. With a strong focus on trust, procedures and ethics, the compliance team works to preserve and enhance Westpac's reputation, one of our most important assets.

We make certain that the correct balance is maintained between meeting customer needs and community expectations, as well as between commercial and management pressures to perform. These are vital elements that contribute to Westpac's mission to be the number one service organisation in our industry.

Compliance supports the Bank's mission by:

• Ensuring we are all fully trained
• Providing our customers with products and services that meet their needs
• Making sure that our customers understand the products and services that they are purchasing
• Ensuring that our customers do not feel pressured to purchase our products and services

Maureen Ram Compliance Analyst - BCB Compliance "I've been studying for 10 years, since the very first day I began working here. Westpac has been amazingly supportive, helping me out financially and with study leave. Not only have my managers always encouraged me in my pursuit of higher learning, but they've also allowed me to reap the benefits of my studies. The positions I've moved into over the years were a direct result of my new learnings. I've been able to capitalise on my interests and then apply them directly in my job."

Giang Le
Compliance Analyst, Financial Planning Services Compliance
Business & Consumer Banking

"It's up to each one of us to keep current and be up to date on new legislation, procedures and practices (support is also provided) and to impart that information to our customers. There are innumerable changes happening in financial planning, and that translates to many opportunities to get involved in a myriad of interesting projects, if you choose to put your hand up. You need to be proactive and at the same time work within the business requirements."