Frequently asked questions
What is a service provider?
Service providers are those companies which you are registered with for a particular service, eg a phone company, health fund or gym.
How do I locate my new BSB and account number?
Your new BSB (six digit number) and account number can be located on the letter you receive from Westpac when you open a new account.
Can I close my old bank accounts through Westpac?
You need to contact your previous financial institution personally to close your account. You should first make sure all your service providers have redirected any direct credits or debits to your new account before you close your old account.
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What is a direct debit?
This is a payment FROM your bank account, arranged (with your permission) by the organisation receiving the payment.
What is a direct credit?
This is a payment TO your bank account, arranged (with your permission) by the organisation or individual sending you the payment.
What is a periodical payment?
This is a payment of the same amount on a regular basis from your bank account, arranged by your financial institution.
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What is card Autopay?
This is a free service that automatically pays a nominated amount to your card monthly. You can choose to pay the full balance, a percentage of the balance or a set amount.
When should I use the online form?
Some service providers and employers require notification of a change to your details in writing. If this is the case, our online forms can help you generate such letters with all the necessary information quickly and easily; which you can then print and send to your service providers and employer.
Can I save the information on the form and return to finish it later?
You will not be able to save the information, but if you stop during the process you have 60 minutes before your time expires. If this happens, you will lose any information you have already entered and you will need to start again.
We recommend you complete the form (which should take no more than 10 minutes) to generate the first letter. If you have more than one service provider or employer to notify, the following letters should take even less time as most of the information you've entered will carry over.
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Does Westpac store any information I enter?
For privacy reasons, Westpac does not store any information that your enter on the online form.
What do I do with the letters once they have been generated?
Once the letters have been generated, read the information to ensure it is accurate. Then print and sign the letters and send them to your service provider(s) and employer(s). You can also save the letters on your personal computer for your records (make sure you do not save this information on a shared/public computer, eg internet cafe).
What should I do if my regular payments have not been correctly redirected?
You will need to contact the relevant service provider or employer directly as you are responsible for ensuring all payments are successfully redirected.
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How do I register for Telephone or Internet Banking?
To register for Telephone Banking call 132 032; or to register for Internet Banking call 1300 655 505.
Are there any fees associated with switching from another financial institution?
There may be fees associated with closing some of your accounts with other financial institutions. We recommend you contact your current financial institution to find out.
If I make a mistake can I change what I have done?
You can move back and forward between the screens on the form until you are happy with the information you have entered. You also have the opportunity to review/change any details before the letters are generated. It is your responsibility to ensure all details are correct.
Where can I get further assistance?
If you have any questions please phone 132 032.
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