For more information
call 1300 655 505
Westpac Banking Corporation
Australian Financial Services Licence Number 233714
Internet Banking and BPAY
Product Disclosure Statement
Terms and Conditions for using the services
Effective as at 30 October 2007
Pointing you in the right direction.
We would like to help point you towards choosing the accounts that best suit your needs from the very beginning, and then using them in the most efficient manner – so you can get maximum value from your relationship with us. That's why we've introduced this Product Disclosure Statement (PDS) in an online form which can also be viewed or printed as 
Internet Banking and BPAY PDS applicable from 30 October 2007 (PDF 135kb). This PDS is designed to give you the information you need to understand all the different ways you can use Internet Banking and provide you with clear details about our fees and charges, so you know what the costs are and what choices you have.
This PDS contains all the information you need to be clear on the features, benefits, risks, fees and charges and terms and conditions for Internet Banking and BPAY – and to get the best value possible from Internet Banking. Remember, if you need to know more we're here to help – just contact us.
[Contents
Part 1 - General information
Part 2 - Features and benefits of Internet Banking and BPAY
Part 3 - Significant risks associated with Internet Banking and BPAY
Part 4 - Fees and charges for Internet Banking and BPAY
Part 5 - Terms and conditions for Internet Banking and BPAY
SECTION 1 - Terms and conditions that apply to both Internet Banking and BPAY
1. Definitions
2. About this PDS
3. Variation to this PDS
4. Non excludable conditions and warranties
5. Your use of Internet Banking
6. Our authority
7. Security and Access Codes
SECTION 2 - Terms and conditions that apply to Internet Banking
8. Protecting your Access Codes and Token Devices
9. What you must do if you suspect a breach of security of the Access Codes or Token Devices
10. When the Account Holder is not liable
11. When the Account Holder is liable
12. When limited liability applies
13. What we will not be liable for
14. Currency of and availability of information
15. Statements
16. Termination
17. Payments limits and cut-off Times
18. Payments
SECTION 3 - Terms and conditions that apply to BPAY
19. Our role in the BPAY Scheme
20. How to use the BPAY Scheme
21. Valid payment Direction
22. Information you must give us
23. What you need to do to use BPAY View
24. If you register for BPAY View
25. Paper bills and statements
26. Notice of bills or statements
27. What you must do
28. BPAY Payments
29. BPAY Biller cut-off Times
30. Delay in processing
31. Correct details
32. Liability
33. BPAY View billing errors
34. Batch Entry Payments
35. Suspension
36. Cut-off times
37. Payment limits
38. Tax payments
39. When a biller cannot process a payment
40. Account records
41. Consequential damage
42. Privacy
Part 1 - General information
Your Bank
The advisory services and the banking products you'll find in this document are provided to you by:
Westpac Banking Corporation
275 Kent Street
Sydney NSW 2000
Australian Financial Services Licence Number 233714
The superannuation product you'll find in this document is provided to you by:
BT Funds Management Limited ABN 63 002 916 458
275 Kent St, Sydney NSW 2000
If you need to know more, please ask
If there's anything in this Product Disclosure Statement that you'd like to clarify or know more about, simply contact us in any one of these ways:
Following your registration for Internet Banking, we will set up your access to Internet Banking. By setting up your access to Internet Banking we are making an offer to you to provide you with the use of Internet Banking and BPAY under the terms of this PDS. Please read this document carefully. Your access and use of Internet Banking and BPAY will be taken to be acceptance by you that you have read and agree to be bound by the content of this PDS.
Our obligation to you
It's our commitment to make all the details about your banking as clear as we possibly can. That's what this PDS is for: to give you the right information you need to choose the Internet Banking service type that suits you best then operate it in the right way, so you can get the best value and keep bank fees to a minimum.
It's also designed to show you all the new and convenient ways of banking we now offer – so you can save time and do your banking in a way that works for you. If you'd like to know more just ask for a demonstration at your branch.
We encourage you to read this PDS, both before you decide to register for Internet Banking and once your registration has been accepted. Keep it handy so you can refer to it when you have questions. We also encourage you to talk to us any time about how you can pay as little for your banking as possible.
The Code of Banking Practice
This is a self-regulatory code adopted by us and other banks. Its purpose is to:
We actively comply with the Code. It applies to Internet Banking when used by an individual or small business (as defined in the Code), and is an extension of your contract with Westpac.
Each relevant provision of the Code applies to the banking products and services described in this PDS. The general descriptive information referred to in parts of the Code is also set out in this PDS.
Electronic Funds Transfer Code of Conduct (EFT Code)
The Electronic Funds Transfer Code of Conduct governs electronic funds transfer transactions to or from your account, which are initiated by you through electronic equipment using an access method. For example, using your credit card or debit card at ATMs and through EFTPOS, Telephone Banking and Internet Banking. We will actively comply with the EFT Code.
Business Online subscribers should note that the EFT Code does not apply to:
What to do if you have a problem or dispute
Our service approach
If you have any problems or disputes with the services that we provide, we would like to hear about them. When you provide feedback, we have an opportunity to improve our service to you.
When we make a mistake or our service does not meet your expectation, please be assured that we will do all we can to find a solution for you in the fastest possible time. We will take action when things go wrong because problem resolution is a priority to us.
If you have a complaint
If you think there has been a mistake in a transaction or an unauthorised transaction has been made through Internet Banking or BPAY or you have another issue please contact us.
It is your responsibility to, firstly, notify us of the situation. To do this, contact us 24 hours a day, 7 days a week from anywhere in Australia via:
Phone: 1300 130 467
Email: via our website – www.westpac.com.au and click on 'Contact Us'
Fax: 02 8253 3707
Mail: GPO Box 5265, Sydney NSW 2001
In person: visit any of our branches in Australia
It is essential that you give us all the information you have to help us resolve your concern.
We will aim to resolve the matter when you first contact us. If we cannot resolve your issue there and then, we will commit to taking the following steps:
1. Let you know who is handling your complaint.
2. Keep you informed of what is happening.
3. Aim to resolve your complaint within 5 working days.
Once your complaint has been resolved, we will check with you to make sure you are satisfied with how your complaint was handled.
By using Internet Banking and BPAY you agree that we may advise you of the progress and resolution of your complaint in writing or verbally as we consider appropriate.
Please note that we comply with the EFT Code complaint investigation and resolution procedures in connection with electronic funds transfer transactions to which the EFT Code applies.
What if you feel your complaint has not been resolved?
If you feel your complaint has not been properly handled or resolved fairly, we invite you to contact our Customer Advocate on 1300 301 977 to review the matter for you. The Customer Advocate's role is act as independently as possible make sure Westpac has treated you fairly and represented your interests to help us ensure you have the best possible experience. If we haven't been able to resolve your issues to your satisfaction, and you'd like an independent review, you can refer your complaint to The Financial Ombudsman Services Limited, GPO Box 3, Melbourne VIC 3001, phone: 1300 780 808.
The Australian Securities & Investments Commission (ASIC) also has a freecall Infoline – 1300 300 630. You can use this number to make a complaint and to obtain further information about your rights.
Factors that may influence our advice
This Product Disclosure Statement has been designed to help you choose the right product from the outset. When you ask for a recommendation, please be assured that our staff members will always explain your choices and point you to the right product that best suits your needs.
Sometimes our staff may become entitled to other benefits as a result of customers acquiring products through them. These other benefits may include cash incentive programs where staff may be eligible for a cash bonus based on the performance of their team or their own performance for achieving or exceeding a sales target. The performance requirements include a variety of key behaviours and objectives, such as the quality of their customer service and level of sales for a group of products or the total value of their sales. Staff may also be entitled to receive other benefits and these include non-monetary rewards, such as movie tickets or a digital camera. These incentives, however, are not awarded for selling one product over another, ensuring you'll always be recommended products based purely on your needs.
Special offers
We may publish promotional material about a special offer that includes details of special deals and banking benefits provided by Westpac or other related companies. We reserve the right to withdraw, vary or replace benefits, or the conditions under which they are available, at any time.
Communication with you
From time to time, members of the Westpac Group may contact you with, or send you information about other products and services that we feel might be of relevance or benefit. (Westpac Group refers to Westpac Banking Corporation and its related bodies corporate including Westpac General Insurance Limited and Westpac Financial Services Limited and the BT Financial Group companies).
Although we encourage you to receive this information, it is not compulsory. By agreeing to the Internet Banking terms and conditions you consent to receive this information. If you do not wish to receive it, please advise us in one of these four ways:
You don't need to do this if you have already told us you do not want to receive this sort of information.
Communicating changes
From time to time we will need to communicate with you about changes to the terms and conditions which apply to your use of Internet Banking and BPAY or other information related to this PDS or your use of those services.
By your use of Internet Banking and BPAY you specifically elect to have us communicate with you electronically, for example, through email and notices posted on our website.
Further information about what this means to you is set out below and in clause 3 of Part 5 of this PDS.
Privacy and confidentiality
Westpac's Privacy Policy explains our commitment to the protection of your personal information. You may obtain a copy of our Privacy Policy by:
In addition to Westpac's duties under legislation, it has a general duty of confidentiality towards you, except in the following circumstances:
Your email address
We may use your email address to advise you of any enhancement or changes to Internet Banking which may alter our delivery of, or your ability to use Internet Banking.
It is our policy to only email marketing material to customers who give us permission to do so. By agreeing to the Internet Banking terms and conditions you give us this permission. If we send you an email other than an email containing no more than factual information (for example, an email advising you that this PDS has changed), we will give you the option of not receiving further communications of this nature. This will allow you to opt-out of receiving emails containing marketing material at any time you wish.
You need to keep your email address current. You may update your email address using the "Your Details" option in Internet Banking. If you do not provide us with a correct email address, you may not receive important information regarding your Internet Banking facility.
Your email address will not be shared with any organisation external to the Westpac Group. It is our policy not to sell, trade, or rent your personal information to any third Party.
Part 2 - Features and benefits of Internet Banking and BPAY
Features and benefits of Internet Banking
Westpac Internet Banking can give you a better picture of your banking. By using Westpac Internet Banking, you will be able to:
Please note that Internet Banking access is limited for Term Deposits. You can view your account balance on-screen and transfer funds using BPAY when the Term Deposit is due for renewal.
^ You can access your statements online for the past 7 years on the following types of accounts: cheque, savings, home loan and credit cards.
^^ Please note that if you opt out of receiving paper statements and receive electronic statements, you will be charged a Duplicate Statement fee for each paper statement that you request from us. However if you decide that you don't want to receive electronic statements anymore and opt in to receiving paper statements again you will not be charged a Duplicate Statement fee for the first copy.
Getting started using Internet Banking
Internet Banking is a browser-based service which means you don't need any software other than a compatible browser.
For more information on compatible browsers, please refer to our website at www.westpac.com.au.
To register for Internet Banking, call 1300 655 505 (24 hours, 7 days a week). Registration is not an offer by us, it is simply a means by which we can provide you with Access Codes that will enable you to review the Internet Banking terms and conditions and decide whether you wish to proceed further. When you access Internet Banking for the first time you will be required to accept or reject the terms and conditions that are provided online. We will regard your acceptance of the terms and condition as being an offer by you to subscribe to the service and we may accept your offer by permitting you to have access to Internet Banking and its functionality. If the terms and conditions of any credit facility that you hold with us state that Internet Banking may be used as an access method, you may register to use Internet Banking to access that credit facility.
Important note on payments to non-Westpac accounts
Westpac is unable to verify account details for non-Westpac accounts. Should the details you have entered prove to be incorrect, in most cases the payment (or individual credit) will return to your account within 48 hours. As this return is made by the other financial institution, it does not come via Internet Banking and you will not be notified. Nor will the status of the payment change. For this reason, please be careful when sending funds to third party accounts, and as a matter of course, check your transaction lists regularly for any returned credits.
Westpac cannot reverse transactions you make in error, either to Westpac or non-Westpac accounts. Should an amount sent by you in error not be returned automatically by the receiving financial institution, it may not be recoverable at all.
Features and benefits of Transfer Funds
When using the Transfer Funds option in Internet Banking, your funds will be transferred between your own accounts immediately except transfers to your BT Super for Life account* which may take up to five Banking Days to appear on your BT Super for Life account transaction list. Your account balances and transactions lists will be updated automatically, with the exception of credit cards, where the transactions list will not update until the following Business Day.
Transfers from a credit card to any other account will be treated as a cash advance and will attract the standard cash advance fee (refer to the conditions of use for your credit card for details of that fee).
* For more information on this product refer to the BT Super for Life Product Disclosure Statement available at www.btsuperforlife.com.au.
Features and benefits of Pay Anyone
Pay Anyone is a transfer of value from your account held with us to any Westpac account including a Westpac credit card where the account is not your own. Pay Anyone can also be a transfer of value from your account held with us to any valid account at another Australian financial institution who accept such a payment.
To activate the Pay Anyone function you will need to request an activation code. The activation code can be requested online and will be mailed to your address within 5 business days. In the Daily Payment Limit screen you will need to enter your activation code to begin using the Pay Anyone facility.
You must Also have a valid account to pay from. Some of the accounts which are classified as invalid are: credit cards, most trust funds, Term Deposits, accounts where more than one person is required to sign, passbook accounts, personal loans and fixed rate housing loans. Contact us if you would like any further details about whether your account can be used with the Pay Anyone function.
Features and benefits of BPAY
When you see the BPAY symbol on a bill, you can pay that bill through Internet Banking. It's a simple and convenient way to pay your bills. All you need is your bill – then simply access Internet Banking. By using BPAY you will be able to:
The Bank is a member of the BPAY Electronic Payments Scheme (BPAY Scheme). You can ask us to make payments on your behalf to billers who wish to receive the payments through the BPAY Scheme. The BPAY Scheme cannot order a stop payment once you have instructed Westpac to make that payment.
Getting started using BPAY
You don't need to register for BPAY, all you need to do is log on to Internet Banking, and select bill payments or BPAY from the menu. However, you do need to register for BPAY View, and then add each listed Biller whose bills you want to see online.
Then simply provide the biller code and reference number (and possibly other information) that appears on the bill or invoice. We'll debit your nominated account with the amount you specify.
You can arrange a BPAY payment to be made up to 90 days in the future. Cleared funds must be available in the account the day before the payment is made.
Details of BPAY payments, including a receipt number, will appear on your account statement.
How will BPAY View work in Internet Banking?
You will be able to register with BPAY View Billers to receive online access to your bills.
Once the Biller has authorised your registration, you should start to receive bill summaries (from the next billing cycle).
The bill summary will contain the Biller name, the customer reference number, the minimum amount due (where applicable), the total amount due and the due date of the payment. Most bill summaries will include a link to view the bill details at the Billers Internet site.
You will be advised that a new bill summary has arrived via a message when you next sign in to Internet Banking. You will also have the option of being notified by email. For some bills, notification by email is mandatory to meet a Biller's legal obligations.
Whether you will continue to receive a paper bill will vary according to the Biller. Billers can choose to stop sending you paper bills, or to provide both paper and electronic bills for a period of time. Your Biller will notify you as to what they will be doing.
All bills have a pre-determined expiry date, issued by the Biller. However the bill summary will be accessible in Internet Banking at least until your next bill for that Biller arrives. The bill details will also be available at the Billers Internet site until your next bill arrives. You will also have the option of deleting the bill summary from your list.
You can pay your bills using Internet or Telephone Banking, as well as any other method shown on the detailed bill.
How will BPAY View work in Business Online?
If you are a business customer you may have several accounts with different legal entities, and multiple Users signing in to Business Online. All authorised Users will see bill summaries and, where applicable, view detailed bills. If more than one User needs to sign payments in Business Online then they will be prompted, as usual, when making BPAY payments.
Any user can register for BPAY View and for specific Billers. Once registered all users will be able to use BPAY View to see that Biller's bills.
A warning will be given to the last user whenever a Biller is being de-registered.
If the email prompt service has been requested, notification will be sent to the designated email address. This address can be changed using the 'Notify Me Instead' button. Only one designated email address can be used.
All other details are the same as for Internet Banking.
Part 3 - Significant risks associated with Internet Banking and BPAY
Liability for Internet Banking usage
Because anyone who has your Internet Banking access codes can make transactions on your accounts, you must take special care to protect them. An Account Holder may be liable for operations on the account where correct Access Codes have been used. Internet Banking customers should not disclose their Access Codes to any third party including family, friends and institutions. Business Online customers should ensure their Administrators and Users do not disclose their Access Codes to anyone else.
Please note: Your liability for losses resulting from unauthorised transactions is set out in Part 5, clauses 10 to 13.
Use of non-Westpac third party aggregation services
If you give your Internet Banking Access Codes to a non-Westpac third party aggregation service you will infringe our rules for Access Code security referred to above, as such services are provided by third parties.
We are not responsible for your use of a non-Westpac aggregation service including delays in information being accessible to your aggregation service, the accuracy of the information collected by that service or errors in the way that service might display information.
We will not be liable to you for any operation carried out by or through a non-Westpac aggregation service except where use of the aggregation service was in no way responsible for the loss or damage and we would be liable as described in the Internet Banking terms and conditions.
Use of a non-Westpac aggregation service may mean that you would not be accessing our Internet Banking. You still need to access Internet Banking at regular and frequent intervals to ensure that you receive notice of changes including amended terms and conditions.
Spyware
If you knowingly use a computer that contains software, such as Spyware, that has the ability to compromise Access Codes and/or customer information, you will be infringing our rules for Access Code security referred to above and we will not be liable for any losses that you may suffer as a result.
Part 4 - Fees and charges for Internet Banking and BPAY
You may be asked to nominate an account held by you with us for which fees, charges and any taxes and government charges applicable to Internet Banking may be debited. If you do not nominate an account we are authorised by you to debit any of your accounts.
Business Online fees and charges will be debited to your nominated account monthly (or such other interval advised by us).
If we change any of these fees or charges we will notify you in writing and the information will be available when you next visit our Internet Banking website. You can also access the fees and charges information sheet online at any time or contact us for a copy (using any of the contact details provided in Part 1 of this PDS) for up to date information.
The table below sets out the fees applying to Business Online and Westpac Online customers.
Fee type AmountBusiness OnlineWestpac OnlineWhen charged Account excess transaction fee for Internet Online Banking transactions $0.20** - Business Online
$0.25** - Westpac OnlineYYCharged when account service fees are applied. Duplicate Statement Fee
$7.50 per statement (plus an additional charge of $1 if faxed)YYCharged on the day that the paper statement is requested to the account which the statement relates. Transfer to non Westpac accounts via Pay Anyone or Tax Payments $0.25 per creditY
Organisational* and Individual Business Online customers onlyY
Organisational* Westpac Online customers onlyBusiness Online – 2nd business day of the new month to the elected billing account.
Westpac Online – on the day of the transaction and from the account the debit was made fromTransfer to Westpac accounts via Pay Anyone $0.25 per creditY
Organisational* and Individual Business Online customers onlyY
Organisational* Westpac Online customers onlyBusiness Online – 2nd business day of the new month to the elected billing account.
Westpac Online– on the day of the transaction and from the account the debit was made fromImported payment files $2.75 (inc. GST) per import file (plus $0.25 per credit within the import file) YN/A2nd business day of the new month to the elected billing account Payment templates $2.75 (inc. GST) per template (plus $0.25 per credit within the template) YN/A2nd business day of the new month to the elected billing account Token monthly fee First token is free. $5.50 (incl GST) per month for the second and subsequent token(s) linked to a Business Online.YN/A2nd business day of the new month to the elected billing account Token replacement fee $150.00 (incl. GST) per Token replacedYN/A2nd business day of the new month to the elected billing account Bank cheque fee $5.00N/AYOn the day the bank cheque is requested and from the account the debit was made from Stop cheque fee $12.00YN/ACharged on the day the stop cheque is processed against the account on which the cheque was drawn Fee for a Periodic Payment from any Westpac account to any Westpac account, other than a Bonus Saver, Reward Saver, Retirement Saver, personal housing or personal loan or credit card account $2.00
(each payment)YYCharged on the day that the payment is debited from the account and charged to the debiting account Fee for a periodic payment from any Westpac account to Bonus Saver, Reward Saver, Retirement Saver, housing or personal loan or credit card account FreeYYN/A Fee for a periodic payment from any Westpac account to any account at another financial institution $2.50
(each payment)YYCharged on the day that the payment is debited from the account and charged to the debiting account Fee for a periodic payment to a BT Super for Life account FreeN/AYN/A Fee for Periodic Payment not made (for lack of funds in the account) $50.00YYCharged on the day that the payment was attempted to be debited from the account and charged to that account Overseas payment fee $20.00YYBusiness Online – 2nd business day of the new month to the elected billing account.
Westpac Online – on the day of the transaction and from the account the debit was made fromOverseas payment cancellation fee (occurs in the event that an overseas payment is returned by an overseas financial institution) $35.00YYDeducted from the return proceeds
Recipient overseas bank fees: Varies for each bank.
All overseas financial institution handling charges will be borne by the recipient and deducted from the payment amount. Charges could be levied by (but not limited to) paying banks, intermediary banks, corresponding banks or recipient financial institutions. We do not have any control over the fees that these institutions might charge, or what the fee may be.
* Organisational customers are customers that are not individuals , for example companies
** Excess transaction fees may vary depending on the account type.
Part 5 - Terms and conditions for Internet Banking and BPAY
SECTION 1 - Terms and conditions that apply to both Internet Banking and BPAY
1. Definitions
For the purpose of this Product Disclosure Statement:
Access Authority means a form on which Service Owners may nominate Administrators and Users to have prescribed levels of access to the Service Owner's accounts where the Administrators and Users each have their own Customer Number and Passwords (and Token Device where applicable). While individuals do not need to complete an Access Authority for their own use, unless they want to grant access to a third party or link accounts from other entities as approved by those other entities, companies and other entities which delegate functions or link accounts from other entities must complete an Access Authority.
Access Codes means any one or more of your Customer Number, Password, Token Device Password, Token Code and any other code we provide to you from time to time, that enables you to gain access to or use Internet Banking.
Account Holder means the person(s) in whose name an account is conducted and who is responsible for all transactions on the account.
Administrator means the person(s) that have been nominated by the Service Owner to complete administration tasks on their behalf. These tasks include:1. Add, amend or remove a User
An Administrator in addition to completing administrative tasks may also be a User of Business Online.
2. Add and assign User access
3. Add, reset, suspend, reassign and remove Token Devices
4. Amend the existing Daily Payment Limit
5. Amend mailing and contact details
Banking Day - Monday to Friday inclusive except NSW public holidays and weekends.
Batch Entry - a method of making BPAY Payments to one or more billers by you compiling and transmitting a computer file to us which contains payer directions.
Biller - see clause 19.
BPAY Pty Ltd ABN 69 079 137 518 of Level 11, 1 York Street, Sydney, NSW 2000. Telephone (02) 8252 0500.
BPAY Payments - see clauses 28 and 34.
BPAY View – see clause 23.
BT Super for Life is issued by BT Funds Management Limited which is a member of the Westpac Group. An investment in BT Super for Life is not a deposit with, or any other liability of Westpac Banking Corporation ABN 33 007 457 141 or any other company in the Westpac Group. It is subject to investment risk, including possible delays in repayment or loss of income and principal invested. None of Westpac Banking Corporation or any of its related entities stands behind or otherwise guarantees the capital value or investment performance of any investment option within BT Super for Life.
Business Day means any day when Westpac is open for business in any State or Territory of Australia. If Westpac is closed in all States and Territories then that day will not be a Business Day. If Westpac's offices are closed in your State or Territory but open in other States and Territories then Westpac will still regard that day as a Business Day in every other State and Territory. Saturday and Sunday are not classified as Business Days even though some branches may be open for business.
Business Online means an Internet Banking Service Type that allows customers to manage their business finances online, provides access to a range of business products and tools and may allow linking of accounts belonging to other parties. Through Business Online customers can access Business Internet Banking and other tools and resources within a secure environment. In this PDS we often just refer to Internet Banking, but where you have chosen Business Online as your Internet Banking Service Type, references to Internet Banking will include Business Online, unless otherwise stated.
Business Internet Banking is accessible through Business Online for business customers to conduct their banking online.
Contact Person means the person nominated by the Licence Owner to be the primary contact, including for all correspondence concerning your Licence.
Cardlink Services Limited ABN 60 003 311 644 of Cnr. Park Road and South Parade, Auburn, New South Wales, Australia – Telephone (02) 9646 9222.
Customer Number means an eight digit number given to you by us which must be entered to identify you via to access Internet Banking.
Daily Payment Limit means the maximum daily aggregate payment for all accounts accessible through the Internet Banking Service Type you have selected
Help File or Help Text means the information contained under the Help icon found in the top right hand of Internet Banking.
Internet Banking means use of a computer to connect you to us via the Internet and carry out a range of transactions and obtain information about your accounts.
Internet Banking Service Type means the Internet Banking service functionality which you subscribed for and which determines the type of functions you can perform.
Licence has the same meaning as service.
Licence Owner has the same meaning as service owner.
Online Self Service Administration is a self service administration service for Business Online customers and allows customers to perform tasks through Business Online. For example add and remove Users and accounts.
Other Accounts is a software application that allows Internet Banking customers to view, on a single web page, information from their online accounts with a range of providers or institutions including financial institutions and frequent flyer programs such as Fly Buys and Qantas to online email accounts like Hotmail and Yahoo.
Overseas Payment means the transfer of value to a beneficiary outside of Australia
Password means a confidential alphanumeric containing six characters. When used with your Customer Number it gives access to Internet Banking.
Payment including "Pay Anyone" (as distinct from a BPAY Payment) means a transfer of value from your account held with us to:
1. An account of someone other than you where the other account is held with us.
2. An account held at another Australian financial institution or an overseas financial institution that accepts such payments (which may be in a foreign currency) and includes a transfer to an account held by you at such institution.
3. A credit card account held with us.
Payment Cut-Off Time means with respect to a Business Day, the time specified in:
PDS means this Product Disclosure Statement.
Service refers to the Business Online service.
Service Owner means the owner of the Customer Number that is used to establish the Service. Where the Account Holder has not authorised a third party to access the Account Holder's accounts using Internet Banking on its behalf, the Service Owner is the Account Holder.
Third Party Access is when a third party Account Holder has authorised access to their account via Business Online.
Token Devices means a physical device that generates a new unpredictable Token Code every sixty seconds and is used in conjunction with a Token Device Password.
Token Device Password means a Password provided to subscribers of the Token Device which is required to be entered into Internet Banking to access certain Internet Banking functions.
Token Code means the code generated by the Token Device which may then be used to access certain Internet Banking functions.
Token Serial Number means the serial number stamped into the reverse of the Token Device.
User means:
1. If you are theAccount Holder, then you.
2. If you are not the Account Holder, but have been authorised to operate accounts under an Access Authority then you are the User.
We, us or our means Westpac Banking Corporation ABN 33 007 457 141
Westpac Online means an Internet Banking Service Type that allows customers to do their banking, set up a balance sheet, manage their superannuation account, a balance sheet review messages and access wealth management tools from the one online service. Through Westpac Online customers can view a summary of their Westpac accounts and BT Super for Life account.
You and your means the subscriber to Internet Banking and includes a Service Owner, an Administrator and a User, where applicable.
2. About this PDS
This PDS sets out the terms and conditions that govern Internet Banking and BPAY. If any other information about Internet Banking or BPAY is made available, you may access this from our website at www.westpac.com.au
3. Variation to this PDS
3.1 Changes to this PDSWe may change this PDS at any time and we will notify you of any changes if required to by law or by any applicable Code.
You agree that we may notify you of changes as set out in the table below. Your use of Internet Banking or BPAY after notification of changes to this PDS will constitute acceptance of those changes.
Type of Change
Time Frame Method of Notification New fee or increase to a fee 30 days in advance In writing, electronically or through an advertisement in a major newspaper. New fee or increase to a fee relating solely to your use of Internet Banking and BPAY 30 days in advance In writing or electronically Changes affecting your liability for losses relating to transactions 20 days in advance In writing or electronically Impose, remove or adjust transaction limits which apply to the use of Internet Banking and BPAY 20 days in advance In writing or electronically A new or varied government charge that directly or indirectly affects you In advance of the change, or as soon practicable afterwards, unless the change has been published by a government agency, government or representative body In writing, electronically or through an advertisement in a major newspaper. Any other change to a term or condition or any material change to a matter required by law to be in this PDS. In advance of the date of the change In writing, electronically or through an advertisement in a major newspaper.
Advance notice may not be given in some circumstances, for example, when a change is necessitated by an immediate need to restore or maintain the security of our systems.
By "electronically" we mean:
You will need to ensure that you access Internet Banking regularly to receive notice of changes.
You may vary your nominated electronic address on Internet Banking at any time.
3.2 Direct Marketing and email
You consent to receiving direct marketing material and email from us. You may opt out of receiving this material – refer to the sections "Communication with you", "Privacy and confidentiality" and "Your email address", earlier in this PDS.
4. Non excludable conditions and warranties
Nothing in these terms and conditions shall operate so as to exclude, restrict or modify the application of any of the provisions of the Trade Practices Act 1974 or any equivalent State or Territory legislation, the exercise of a right conferred by such a provision, or our liability for a breach of a condition or warranty implied by such a provision.
SECTION 2 - Terms and conditions that apply to Internet Banking
5. Your use of Internet Banking
Your use of Internet Banking is to be in accordance with these terms and conditions and use of Internet Banking signifies your acceptance of these terms and conditions. These terms and conditions are separate from and do not affect the terms and conditions applicable to each product or service accessed by Internet Banking. We will provide you, your Administrator(s) and your User(s) with Access Codes comprising:
6. Our authority
We are authorised by you to allow operations on your account in accordance with the Internet Banking Service Type you have selected and for which the correct Access Codes have been provided including access by Administrators and Users where appropriate.
You acknowledge that subject to the sections below dealing with when you will not be liable, you will be liable for any misuse of Internet Banking including transactions on your accounts or any failure by an Administrator or a User to observe these terms and conditions.
You acknowledge that, in addition to your own use of Internet Banking, an Administrator's or a User's use may also incur fees and charges which you will be required to pay to us.
Unless stated otherwise references to time means the time in Sydney. This may include the time recorded on transaction records.
7. Security and Access Codes
You acknowledge and accept that we cannot verify by way of signature comparison whether access quoting the correct Access Codes is an Administrator or a User.
Your Access Codes allow anybody using them to conduct the type of operations on an account for which the Access Codes provide access and we are authorised by you to permit such access. Because of this you must take special care to protect them. The requirements for protecting your Access Codes are set out in clause 8 below. You must ensure that all Administrators or Users comply with these requirements.
You must change the Password component of your Access Codes on initial access to Internet Banking and ensure any Administrator or User does the same.
You should also periodically change the Password components of your Access Codes and should require any Administrator or User to periodically change theirs.
You must ensure that the Access Codes are kept secure and not disclosed to anyone except us in the course of using Internet Banking. Where you have authorised an Administrator or a User to use Internet Banking, that Administrator or User will be advised of Access Codes separately. You must ensure that any Administrator or User does not disclose their Access Codes to anyone, except us in the course of using Internet Banking.
8. Protecting your Access Codes and Token Devices
If you make a record of your Access Codes you must keep it separate and well away from your computer unless the Access Codes are reasonably disguised or held on the Westpac Other Accounts service. However, to minimise the risk of unauthorised transactions occurring on your account, it is best to keep your Access Codes, even if disguised, separate and well apart from your computer.
For example, except where you are using the Westpac Other Accounts service, you must not keep your computer and undisguised Access Codes together:
To protect your Access Codes you must:
If you select your own Access Codes, for security reasons you should endeavour to change them at regular intervals (say every 6 months).
If you make a record of your Access Codes you must either take reasonable steps to prevent unauthorised access to the record or ensure the record is reasonably disguised. We do not consider that you have made a reasonable attempt to disguise Access Codes if you only:
There may be other forms of disguise which may be similarly unsuitable because of the ease of another person working out your access codes.
To protect your Token Devices you must:
You agree that the Token Devices remain our property, and agree to return the Token Devices to us immediately:
9. What you must do if you suspect a breach of security of the Access Codes or Token Devices
If you suspect that the security of the Access Codes or Token Devices has been breached you must ensure that:
Liability
10. When the Account Holder is not liable
The Account Holder will not be liable for losses resulting from unauthorised transactions where it is clear that an Administrator or a User has not contributed to the loss. You may have contributed to the loss if you do not follow our guidelines for Access Code and Token Device security set out in clause 8 above. The Account Holder's liability for any losses resulting from unauthorised transactions in connection with electronic funds transfer transactions to which the EFT Code applies shall be determined under the EFT Code rather than under the guidelines for Access Code security in clause 8.
The Account Holder will not be liable for losses resulting from unauthorised transactions that:
In the above situations we will credit the amount of the unauthorised transaction to your account.
11. When the Account Holder is liable
The Account Holder will be liable for losses resulting from transactions which are carried out by an Administrator or a User or by another person with the Administrator's or User's knowledge and consent. The Account Holder will be liable for actual losses resulting from unauthorised transactions caused by an Administrator or a User:
The Account Holder will also be liable for losses resulting from an Administrator or a User accessing Internet Banking via a computer that the Account Holder knows contains software that has the ability to reveal to a third party, or to otherwise compromise, Access codes and/or customer information including, but not limited to, account information.
The Account Holder will also be liable for actual losses resulting from unauthorised transactions caused by the User unreasonably delaying notifying us of:
In these cases an Internet Banking Account Holder's liability will only extend to losses which occur between the time when the Administrator or User became aware (or should reasonably have become aware) of such misuse, loss or theft and when we were actually notified – this does not apply for Business Online.
However, the Account Holder will not be liable to pay for:
For Internet Banking (excluding Business Online) the Account Holder's liability is subject to Westpac proving on the balance of probability that the Administrator or User contributed to the losses in one or more of the ways listed above.
12. When limited liability applies
The Account Holder will only be liable for losses resulting from unauthorised transactions to a limited extent, in circumstances where an Access Code was required to perform the transaction and it is unclear whether the User contributed to the loss. The Account Holder's liability in such cases will be the least of:
13. What we will not be liable for
Subject to clause 4 and what we say we will be liable for under clauses 10 to 12 we will not be liable for:
14. Currency of and availability of Information
Information available through Internet Banking concerning transactions and balances may not always be completely up to date, although, in most cases should at least reflect the transactions and balances of an account up to the close of business on the previous Business Day.
Not all services and functions offered through Internet Banking are available at all times.
15. Statements
You may be able to elect to receive statements on eligible accounts via Internet Banking, instead of having paper statements mailed to you. You may be able to make this election, on an account-by-account basis, via Internet Banking. If you do so, you will stop receiving paper statements on the nominated account(s). However, you may elect to revert to paper statements at any time. You can do this via Internet Banking, by calling our contact centre or by visiting any of our branches.
We will send you an email notification to your nominated email address, advising you that your statement is available via Internet Banking. It is your responsibility to check your email regularly for these notifications and to access your statement promptly following receipt of our email. You must also keep your nominated email address current and inform us if you are not able to access either your email or Internet Banking for any reason. You cannot opt out of receiving these notifications, however you can vary your nominated email address for receipt of them at any time.
If you do not keep your email address current, we will be unable to send you email notifications and will recommence sending your statements to you by mail. We will also recommence sending your statements to you by mail if you cease to be registered for Internet Banking, or if your account becomes ineligible to receive non-paper statements, due to account type or account status.
16. Termination
16.1 Internet Banking Termination (excluding Business Online)
Non business customers may terminate Internet Banking at any time by giving to us written notice or informing our Internet Help Desk.
We may terminate your access to Internet Banking if you terminate your access to Telephone Banking service because we use Telephone Banking to verify certain details required for Internet Banking.
16.2 Business Online termination
The Service Owner may terminate the Service by giving written notice to us.
16.3 Termination by us
We may suspend or terminate your use of Internet Banking without giving you notice where we reasonably believe the access should be suspended or terminated, for example where we believe that there is a risk of fraud or security breach, or where you have not accessed Internet Banking for a lengthy period.
17. Payment Limits and Cut Off Times
17.1 Payment Limits
We may impose a Payment limit, and vary such limit, on the maximum amount you may transfer from your account using Internet Banking. This may also affect your ability to make a BPAY Payment or Payment using Internet Banking and may affect Payment limits you have authorised where your nominated Payment limit is higher than one we impose. Payment limits applicable to specific functions appear in the Help Files.
17.2 Cut Off Times
Instructions received after a cut off time may not be processed until the next Business Day. This may be the case even if Internet Banking shows a change in account balances resulting from the operation. Different cut off times apply to different instructions. Cut off times for BPAY Payments are set out in clause 36. For other cut off times refer to the Help Files.
We may vary cut-off times at any time.
We will advise you of permanent or long term variations to cut off times, however, we may need to make temporary changes without notice.
18. Payments
18.1 Self select option
You may nominate a function allowing for Payments to be made. If you select this option you need to be aware that any User with value access (as nominated on the Access Authority) will also be able to make Payments from your account(s).
In certain cases (described in detail in the Help Files) Westpac Online customers:
Requesting the Payment option with a Daily Payment Limit in excess of the default limit (refer to Help File for current default limit)
Seeking to increase a previously nominated Daily Payment Limit will be issued with a personal identification number (PIN) which will need to be used to activate the option or change. This code is mailed to your address within 5 business days. You must treat this PIN with the same degree of care as required for your Password.
The Internet Banking Help Files will provide you with details about this option, imposing Daily Payment Limits and how to cancel this option.
18.2 Changing your Daily Payment Limit
You may from time to time elect to change the Daily Payment limit applicable to you.
18.3 Increased risk if you increase the Daily Payment Limit
If you elect to increase the Daily Payment limit you must note that this could, in the event of unauthorised transactions, increase the risk for the Account Holder of the account from which the payment was made and for which the Account Holder may be liable. The limit increase may allow an unauthorised person with knowledge of your Access Codes to make larger withdrawals than would have been the case under the previous limit.
18.4 Tokens
If you are a Business Online customer, and you wish to make Payments in excess of the Daily Payment Limit you may request that we issue Token Devices to you, an Administrator or a User with Value access (as nominated on the Access Authority).
Daily Payment Limits are not applicable to use of Token Devices and the Account Holder may incur increased risk of liability for unauthorised transactions. An unauthorised person with access to a Token Device and the Access Codes may be able to make larger withdrawals from the Account Holder's accounts to which the Token Device gives access than would be the case if Daily Payment Limits applied.
The Service Owner is solely responsible for notifying the Account Holders of accounts to which the Token Device gives access, that the Account Holder's liability for unauthorised transactions may be increased because Daily Payment Limits will not apply to access to those accounts using a Token Device.
18.5 Responsibility for correct details
You must ensure that Payment details are correct. You and your User are solely responsible for providing correct payment details including amount and payee details. We have no liability to you or your User for any payment made in accordance with details provided by you or your User.
Westpac and other receiving financial institutions do not process by or match the payee account name to the account number and BSB and only process using BSB and account number details.
18.6 Future Dated Payments (except BPAY Payments)
You can ask us to make a Payment at some future time up to 90 days. Cleared funds must be available at least a day before the Payment is due. A Payment may not be able to be made due to insufficient funds or an invalid account.
18.7 Overseas Payments
Any overseas financial institution handling charges will be borne by the recipient of the Overseas Payment.
In the event that an Overseas Payment is returned by an overseas financial institution, we will credit your account with the Australian dollar equivalent of the amount received, at our prevailing buying rate of exchange for that currency on the date that we credit your account.
If we are unable to send the Overseas Payment direct to the beneficiary's financial institution nominated by you, then we may send the Payment through an overseas financial institution of our choice.
18.8 Anti-Money Laundering and Counter-Terrorism Financing Obligations
Please be advised that in order for Westpac to meet its regulatory and compliance obligations we will be increasing the levels of control and monitoring we perform.
You should be aware and you agree that:
a) Transactions may be delayed, blocked, frozen or refused where we have reasonable grounds to believe that they breach Australian law or sanctions (or the law or sanctions of any other country). Where transactions are delayed, blocked, frozen or refused Westpac and its correspondents are not liable for any loss you suffer (including consequential loss) howsoever caused in connection with your use of Internet Banking;
b) We may from time to time require additional information from you to assist us in the above compliance process; and you must provide that information;
c) Where legally obliged to do so, we will disclose the information gathered to regulatory and/or law enforcement agencies, other banks, other members of the Westpac Group, service providers or to other third parties.
You provide Westpac the following undertakings and indemnify Westpac against any potential losses arising from any breach by you of such undertakings:
1. You will not initiate, engage in or effect a transaction that may be in breach of Australian law or sanctions (or the law or sanctions of any other country); and
2. The underlying activity / product for which Internet Banking is being provided does not breach any Australian law or sanctions (or the law or sanctions of any other country).
SECTION 3 - Terms and conditions that apply to BPAY
BPAY Scheme
19. Our role in the BPAY Scheme
We are a member of the BPAY Scheme. The BPAY Scheme is:
and you may choose to pay them electronically using Internet Banking or Telephone Banking or any other payment method accepted by the Biller.
We will tell you if we are no longer a member of the BPAY Scheme. For the purposes of the BPAY Scheme, we may also be a Biller and you may nominate us as a Biller for the purposes of your use of BPAY View.
20. How to use the BPAY Scheme
20.1 BPAY Payments can be made from most accounts held with us and a list of appears in the BPAY Help Text in Internet Banking.
20.2 When you tell us to make a BPAY Payment, you will be required to provide the biller code and reference number (and other information) as appears on the bill or statement.
20.3 You must comply with the terms and conditions applying to the account to which you request us to debit a BPAY Payment, to the extent that those account terms are not inconsistent with or expressly overridden by the BPAY terms and conditions. The BPAY terms set out herein are in addition to those terms.
20.4 If in relation to your use of BPAY there is any inconsistency between the terms and conditions applying to the account and the BPAY terms and conditions or an inconsistency between the other provisions relating to Internet Banking within these terms and conditions and the BPAY terms and conditions, the BPAY terms and conditions will apply to the extent of that inconsistency (including if a BPAY Payment is made before 1 April 2002, the EFT Code does not apply and if you are a Business Online customer the EFT Code does not apply).
20.5 To increase the security of your BPAY service in Internet Banking, a Daily Payment Limit of $10,000 will be applied to certain Billers. This Daily Payment Limit will only apply to a certain group of Billers (in particular, this relates to payments made to credit card accounts). The $10,000 limit will not be implemented for Billers related to payments of your utilities; e.g. electricity or phone bills.
20.6 In the event of insufficient funds Westpac may, in accordance with the terms and conditions applicable to your account:
1. Use its discretion to honour the payment.
2. Charge a fee to your account.
For details of the applicable charges refer to the Produce Disclosure Statement for the account from which you are making a payment.
20.7 When you use a credit card to pay a bill through the BPAY Scheme, we treat that payment as a credit card purchase transaction.
20.8 You acknowledge that the receipt by a Biller of a mistaken or erroneous payment does not or will not constitute under any circumstances part or whole satisfaction of any underlying debt owed between the payer and that Biller.
20.9 Details of BPAY Payments, including your receipt number, will appear on your account statement from which the payment was made.
20.10 You can ask us to make a BPAY Payment at some time in the future up to 90 days. Cleared funds must be available the day before payment is due.
20.11 If we are not able to make the BPAY Payment at that future payment date we will advise you by letter. A Payment may not be able to be made due to insufficient funds, an invalid account or because the Biller no longer participates in the BPAY Scheme. In the event of insufficient funds Westpac may (a) use its discretion to honour the payment; and (b) charge a fee to your account for doing so (refer the Product Disclosure Statement for the account from which the payment was made for details of the applicable fee).
21. Valid payment direction
We will treat your instruction to make a BPAY Payment as valid if, when you give it to us you comply with the Internet Banking security procedures so that you enter the correct Access Codes and Customer Number.
22. Information you must give us
You must be careful to ensure that you tell us the correct amount you wish to pay. We will then debit the account you specify with the amount of that BPAY Payment. If you instruct us to make a BPAY Payment and you later discover that:
BPAY View
23. What you need to do to use BPAY View
You need to register in order to use BPAY View. Register in Internet Banking at westpac.com.au. BPAY View is only available from the time we notify you of its availability.
24. If you register with BPAY View
24.1 If you register with BPAY View, you agree to our disclosing to Billers nominated by you:
(a) Such of your personal information (for example your name, email address and the fact that you are our customer) as is necessary to enable Billers to verify that you can receive bills and statements electronically using BPAY View (or telling them if you cease to do so) and
(b) That an event in clauses 25(b), 25(c), 25(d), 25(e) or 25(f) has occurred.
24.2 If you register with BPAY View you agree to us or a Biller (as appropriate) collecting data about whether you access your emails, our Internet Banking and any link to a bill or statement.
24.3 If you register with BPAY View you agree to receive bills and statements electronically and agree that this satisfies the legal obligations (if any) of a Biller to give you bills and statements. For the purposes of this clause we are the agent for each Biller nominated by you under (a) above.
24.4 You can de-register a Biller at anytime. The de-registration is effective immediately, the Biller will be removed from your list and you will no longer receive electronic bills from that Biller.
25. Paper bills and statements
You may receive paper bills and statements from a Biller instead of electronic bills and statements:
(a) At your request to a Biller (a fee may be charged by the applicable Biller for supplying the paper bill or statement to you if you ask for this in addition to an electronic form).
(b) If you or a Biller de-register from BPAY View.
(c) If we receive notification that your email mailbox is full, so that you cannot receive any email notification of a bill or statement.
(d) If your email address is incorrect or cannot be found and/or your email is returned to us undelivered.
(e) If we are aware that you are unable to access your email or our Internet Banking or a link to a bill or statement for any reason.
(f) If any function necessary to facilitate BPAY View malfunctions or is not available for any reason for an extended period.
26. Notice of bills or statements
26.1 You agree that when using BPAY View if you receive an email notifying you that you have a bill or statement, then that bill or statement is received by you:
(a) When we receive confirmation that your server has received the email notification, whether or not you choose to access your email; and
(b) At the email address nominated by you.
26.2 You agree that when using BPAY View if you receive notification on our Internet Banking without an email then that bill or statement is received by you:
(a) When a notification is posted on our Internet Banking, whether or not you choose to access our Internet Banking; and
(b) At our Internet Banking
26.3 You agree that when using BPAY View, bills and statements delivered to you remain accessible through our Internet Banking for the period determined by the Biller up to a maximum of 18 months, after which they will be deleted, whether paid or not, however, if you do not use Internet Banking for six months we may determine that you are inactive and may delete the bills and statements at any time from that determination
26.4 You agree that when using BPAY View you will contact the Biller direct if you have any queries in relation to bills or statements.
27. What you must do
You must:
28. BPAY Payments
28.1 Stop BPAY Payment
We will not accept an order to stop a BPAY Payment once you have instructed us to make that BPAY Payment.
28.2 Mistake
You should notify us immediately if you become aware that you may have made a mistake (except when you make an underpayment - for those errors see clause 31 below) when instructing us to make a BPAY Payment, or if you did not authorise a BPAY Payment that has been made from your account. Clause 32 describes when and how we will arrange for such a BPAY Payment (other than in relation to an underpayment) to be refunded to you.
29. BPAY Biller Cut-off Times
Subject to clause 36 - Cut off Times, Billers who participate in the BPAY Scheme have agreed that a BPAY Payment you make will be treated as received by the Biller to whom it is directed:
(a) On the date you make that BPAY Payment, if you tell us to make the BPAY Payment before our Payment Cut-Off Time on a Business Day; or
(b) On the next Business Day, if you tell us to make a BPAY Payment after our Payment Cut-Off Time on a Business Day, or on a non-Business Day
30. Delay in processing
A delay may occur in processing a BPAY Payment where:
While it is expected that any delay in processing under this agreement for any reason set out in this clause will not continue for more than one Business Day, any such delay may continue for a longer period.
31. Correct details
You must be careful to ensure that you tell us the correct amount you wish to pay. If you instruct us to make a BPAY Payment and you later discover that the amount you told us to pay was less than the amount you needed to pay, you can make another BPAY Payment for the difference between the amount actually paid to a Biller and the amount you needed to pay.
32. Liability
32.1 Electronic Funds Transfer Code of Conduct (EFT Code)
If under this clause you are liable for an unauthorised or fraudulent payment made on or after 1 April 2002 as a result of a BPAY View billing error and the EFT Code applies, then your liability is limited to the lesser of:
(a) The amount of that unauthorised or fraudulent payment; and
(b) The limit (if any) of your liability set out in our terms and conditions for Internet Banking.
If clause 32.1 (b) applies, we will be liable to you for the difference between the amount for which you are liable and the amount of the unauthorised or fraudulent payment.
32.2 Mistaken payments, unauthorised transactions and fraud
We will attempt to make sure that your BPAY Payments are processed promptly by the participants in the BPAY Scheme, including those Billers to whom your BPAY Payments are to be made. You must tell us promptly if:
We will attempt to rectify any such matters in relation to your BPAY Payments in the way described in this clause. However, except as set out in this clause 32 and clause 41, we will not be liable for any loss or damage you suffer as a result of using the Bpay Scheme.
32.3 Mistaken payments
If a BPAY Payment is made to a person or for an amount, which is not in accordance with your instructions (if any), and your account was debited for the amount of that Payment, we will credit that amount to your account. However, if you were responsible for a mistake resulting in that Payment and we cannot recover the amount of that Payment from the person who received it within 20 Business Days of us attempting to do so, you must pay us
