Back to: Fraud and scams

 

There have been a number of scams distributed recently (via email, SMS and phone) claiming to have been sent by Westpac or other major Australian banks. The email and SMS scams often try and convince you to provide personal or account details by clicking a link. You may even be targeted over the phone by an official sounding automated voice response requesting similar information.

There are 3 simple questions you should ask to help spot a scam:

• Does it instruct you to click on a link or call a number?
• Does it ask for account information?
• Is it unexpected and impersonal in tone? (e.g. Dear Account holder rather than your name).

If you answered yes to any one of these questions be cautious and aware it may be a scam. Do not respond directly without verifying the legitimacy of the request either via checking the information on our website or by calling 132 032.

If you believe your security or personal information has been compromised or you notice a transaction you did not initiate, contact Telephone Banking immediately on 132 032.

Tip
Never supply your banking details in response to an email and always type www.westpac.com.au into your browser address bar.

The most recent scam contains the following details:

See more examples of scams. In addition visit Westpac Protect to learn about security features that help protect you online.


If you wish to report the scam:
Please feel free to foward the hoax email to spoof@westpac.com.au as this email inbox has been set up specifically to receive and monitor such emails. Please note you will not receive a reply or an acknowledgement after forwarding any such email.
Your assistance is appreciated as this allows us to respond quickly when investigating scams and minimises the chances of you being deceived.